Headline

AI Product Manager | Ex-PhonePe | A Customer-obsessed problem definer, solver | CSPO| Cloud & Agile Certified| Product Strategy | Building Agentic AI

About

Gopinath Perkinian strives to create enriching customer experiences. He believes that any product at its core is a solution to customer problems and the most suited product in any form can alleviate the pain points. Curiosity has always driven me forward. Whether it's finding the best solutions for users, aligning with stakeholders, or innovating through data-driven insights, I am committed to staying ahead in an ever-evolving landscape. Cross-functional Product Manager(PM) and captivating storyteller, who can help you identify & solve complex user problems. Launched & scaled the Indus Appstore(B2C Product) via a data-driven approach @ PhonePe. Expertise in building Digital Enterprise Platform products for large Global Clients. B.E Computer Science from CEG, Guindy, and MBA from Great Lakes Institute of Management. 🏅 Awards and Certifications : 👉 I) AWS & GCP Certified Cloud Architect – Associate  Cloud Certifications II) SAFe 5.0 Agile POPM & Practitioner III) Scrum (PSM I) Certified  Agile Certifications IV) PAHM Certified (US healthcare domain) V) Automation Anywhere -Advanced RPA professional 👉 Branded as ‘Thryve Elite’ (Top 3% Performer)by CEO; 2x - BlueStar Awards for standing out as the ‘Customer Advocate’ towards customer obsession, problem-solving & prompt stakeholder management at Thryve 👉 Virtusa Global Sales Leadership - Recognized for potential & trained by SVPs to fit into a sales leadership role 👉 CBC(Cognizant)- Voila award from EVP Consulting in recognition of exemplary performance 🌟 Product Management and Relevant Skills #Product Lifecycle Management #Product Strategy #Roadmaps #User Research #UI/UX #Stakeholder Management #A/B Testing #Cross-Functional Collaboration #Product Strategy #Wireframing #Prioritisation #Market Research #Competitor Analysis #Data Analytics #Overall Business Strategy #Building Business Cases #Articulating Customer Journeys #Agile Methodologies #Data Driven Growth #Management Consulting Other Competencies & Interests 👉 Inform and Influence Large Audiences through speaking engagements - Topics- Future ready Products/ Latest industry trends/ Global Product Benchmarks 👉 Won 3 Global awards within the organization- for Customer Focus, Stakeholder Management and Sales Leadership Feel free to contact me for speaking engagements about building products, product design, first principles thinking, Revenue flywheel, and rocketing product strategy & growth +91-9941901171 and gopiperk@gmail.com I live in Chennai and belong to the world 🌏 . Cheers 😀

Location

Chennai

AI stack

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Work experience

Senior Product Manager at Aviso AI, May 2025 - Present · 1 yr 4 mos, Chennai, Tamil Nadu, India, • Championing next-generation AI agent development at Aviso, leading initiatives in building AI SDR's • Collaborating cross-functionally to drive mobile app adoption through strategic UX improvements and CSM team partnerships • Spearheading intelligent sales automation solutions targeting enhanced sales/marketing engagement and revenue growth through cutting-edge AI capabilities

Product Manager at PhonePe, Mar 2022 - Nov 2024 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Building for a Billion Users with a Cause. A dream which very few have even dared to dream, competing against one of the largest tech giants in the world in their dominated playing field. Indus Appstore is the answer to all the concerns of the mobile app ecosystem. We are working to liberalise the Android ecosystem so that our users have ease of use and equal access to apps, games and content on their mobile phones. https://www.phonepe.com/press/phonepe-announces-the-launch-of-the-indus-appstore-developer-platform/ Indus Appstore provides a seamless experience to the end users & app developers in a personalized, localized and liberalized environment. Among those who go Searching for a Purpose, building and optimising for Search is my prime purpose. -Crafting a delightful experience for the upcoming 1 Billion Smartphone users and lakhs of Developers by creating a difference in their mobile ecosystem. -Optimising flows to enable app developers to get their apps published with ease & sans any cumbersome processes - Guiding users in their app & content discovery journey on the platform and improving Funnel conversions * Driving new product Initiatives at Indus Appstore by working cross-functionally across potential partners and exploring ways of integrating cohesively

Product Manager, Strategy | Advisor at Thryve Digital Health LLP, Mar 2018 - Mar 2022 · 4 yrs 1 mo, Chennai, Tamil Nadu, India, Building the End to End Enterprise digital platform product for the 2nd largest Healthcare payer in the USA. • Crafted and championed business case development for a strategic partnership with a global tech leader, introducing an AI-driven pre-emptive cloud platform. The transformation drove a 3X surge in user satisfaction and halved the cost of care • Collaborated with executives to co-create a 5-year strategy driving 300% organizational growth and positioning us as an industry leader. Successfully executed, resulting in a revenue increase from $30M to $100M annually • Delivered growth consulting services and strategic business & technology solutions to major clients, leading to a reduction of up to 15% in their per member per month (PMPM) costs through our enterprise platform product • Piloted building of enterprise product framework which reduced requirement misconception by 54% for our teams. The framework served as a playbook for thorough analysis of impacts on all our platform products • Enhanced sales experience for agents by developing a new instant quote generation tool and seamlessly integrating it with our CRM system. There was a 33% improvement in sales projection accuracy for management, fostering delight among all our agents • Led training and expansion of offshore PM practice, achieving a remarkable 133% growth within just 9 months • Applied extensive domain expertise to map customer journeys, enhancing the overall customer experience with our product. Recorded a significant 27% reduction in customer abrasion for our health plan partners • Conceived an automated self-servicing reporting tool for clients, eliminating 80 hours per week of manual effort • Transformed strategic initiatives into actionable product requirement documents. Served as a servant leader, ensuring product success through close collaboration with stakeholders and cross-functional teams, achieving 100% target on client commitments for budget and solution quality

Client Services Manager at Virtusa, Apr 2016 - Mar 2018 · 2 yrs, ASEAN & Australasia, • Client engagement specialist who was recognized as a budding sales leader across the organization. Achieved yearly sales target of 1.5 M USD by working alongside senior VP of sales in APAC and ANZ • Considered a perfect team player, as I enabled our sales leader to win a new logo worth 5 M USD; It was an IBPM implementation and AWS cloud migration project for a leading security services provider • Formulated impactful sales strategies, executive “C” suite presentations and negotiated contracts with clients • Developed service offerings for innovative digital solutions like IOT (connected devices, wearable tech) and RPA • Successfully closed over 35 deals in Healthcare, Insurance, and Life Sciences sectors, totalling over $60M in value • Conducted competitor analysis and contributed to storyboarding initiatives with executive leadership, resulting in the acquisition of large multi-million $ contracts by drafting winning strategic themes for our proposals

Product Business Analyst ,Cognizant Business Consulting at Cognizant, Apr 2014 - Mar 2016 · 2 yrs, Chennai Area, India, • Successfully managed key modules of an enterprise-level product and ensured impeccable achievement of product release milestones through classification and prioritization of the key product features • A change agent who headed various integration exercises for the whole team during the transition to a different tool (JIRA) or platform. Aided managers to recognize & mitigate scope creep of 53% in an agile environment • Hands-on experience with enterprise platform product -MMIS (Medicaid Management Information Systems) Developed user stories & framed acceptance criteria for features from prioritized product backlogs • Investigated and enhanced the functional quality of product documentation. Completed the process within the stringent timelines by which the team avoided a potential 20 M$ fine due to non-compliance

Education

Product Management, Product Strategy, Roadmap and development, Duke University

Bachelor of Engineering - BE, Computer Science, College of Engineering, Guindy