Headline

Senior Software Engineer @ Qwikcilver by Pine Labs | Site Reliability Engineer (SRE) | Production Support Lead | FinTech & Banking Platforms | Splunk | Dynatrace | AWS | Incident Response | Reliability Engineering

About

I’m a Site Reliability Engineering Senior with 9+ years of experience managing high-availability banking and payment platforms across FinTech and BFSI environments. Over the years, I’ve led mission-critical incident response operations, improved platform reliability, automated operational toil, and built observability ecosystems that help engineering teams detect issues before customers ever notice them. At Pine Labs (Qwikcilver), I currently drive reliability operations for real-time payment infrastructure supporting enterprise-scale merchant transactions with 99.5%+ platform availability. Key highlights: ✔ Reduced P1/P2 MTTR by 40% through structured incident governance and RCA improvements ✔ Eliminated 35% operational triage toil using Python and Bash automation ✔ Built proactive monitoring ecosystems using Splunk, Grafana, ELK, Loggly,Dynatrace, and AWS CloudWatch ✔ Led 24/7 incident command for high-severity financial platform outages ✔ Supported disaster recovery validation and business continuity operations for banking-grade systems Core Expertise: • Site Reliability Engineering (SRE) • Incident Management & On-Call Leadership • Splunk / Dynatrace / AWS CloudWatch • Python & Bash Automation • Production Support & Platform Operations • SLI/SLO Governance • Capacity Planning & Reliability Optimization • FinTech & Banking Infrastructure I enjoy solving reliability problems, reducing operational noise, and building resilient systems that scale under pressure. Always open to connecting with professionals in SRE, Platform Engineering, Cloud Operations, and FinTech Infrastructure. Let’s connect before the next Sev-1 incident connects us first. 😄

Location

Greater Bengaluru Area

AI stack

claude code

codex

manus

openai

ChatGPT

Microsoft Copilot

Work experience

Senior Software Engineer at Pine Labs, Jun 2024 - Present · 2 yrs 5 mos, Bengaluru, Karnataka, India

Application Support Lead at Pine Labs, Jun 2021 - Present · 5 yrs 5 mos, Led reliability engineering initiatives for enterprise payment platforms processing real-time merchant transactions while sustaining 99.5%+ platform availability Directed 24/7 incident command operations across P1/P2 production outages, reducing MTTR by 40% through structured RCA governance and blameless post-mortem practices Built observability frameworks using Splunk, Dynatrace APM, and AWS CloudWatch enabling proactive anomaly detection and faster issue isolation Automated operational workflows using Python and Bash, reducing manual triage effort by 35% and improving engineer response efficiency Governed production deployments including release validation, rollback coordination, zero-downtime execution, and post-deployment health verification Conducted capacity planning and reliability analysis to prevent platform saturation during peak transaction periods Designed and validated disaster recovery runbooks aligned with enterprise RTO/RPO objectives Partnered with DevOps, QA, Product, and Engineering teams to improve reliability standards and operational maturity across delivery pipelines Mentored junior engineers on incident management, troubleshooting frameworks, and SRE best practices

Software Engineer at Pine Labs, Jun 2021 - Aug 2024 · 3 yrs 3 mos, Bangalore Urban

Application Development Analyst at Accenture, Dec 2016 - Jun 2021 · 4 yrs 7 mos, Karnataka, India

Associate Software Engineer at Accenture Solutions Pvt. Ltd., Dec 2016 - Feb 2017 · 3 mos, Developed and executed test scenarios to validate software reliability across functional modules.

Education

Master of Computer Applications, Computer Programming, Specific Applications, Vellore Institute of Technology

Bachelors in computer Applications, Computer Programming, Specific Applications, bangalore university