Headline

Chief of Staff at Grasshoppers | Founder’s Office | Eco-workspace | Strategy Execution, Customer Experience & Sustainable Enterprise Growth.

About

With over 13 years of experience in customer operations, customer success and relationship management, I have built my career around understanding people, improving experiences and creating systems that enable organisations to perform better. As Chief of Staff at Grasshoppers, I work closely with the Founder and leadership team to translate vision into coordinated action across business functions, strategic initiatives and stakeholder relationships. My role brings together operational discipline, customer insight, leadership coordination and structured follow-through to ensure that important ideas move from discussion to execution. My experience in customer-facing and operational roles has given me a deep understanding of how trust is built—through consistency, responsiveness, empathy and accountability. I apply these principles while coordinating teams, resolving operational gaps, improving internal processes and supporting a culture of collaboration and continuous improvement. At Grasshoppers, our purpose extends beyond creating workspaces. We are building people-centric, ecological and carbon-conscious environments where businesses, leaders and communities can grow responsibly. I am passionate about supporting this vision by strengthening organisational alignment, enabling seamless execution and ensuring that every stakeholder experience reflects our commitment to sustainability, integrity and meaningful progress. I thrive in fast-moving environments that require clarity, adaptability and practical problem-solving. Whether coordinating leadership priorities, improving operating systems, supporting customer and member relationships or driving cross-functional initiatives, my focus remains the same: bring people together, simplify execution and deliver measurable outcomes. I believe the future of business must combine operational excellence with ecological responsibility—and I am proud to contribute to Grasshoppers’ journey of building sustainable workplaces, stronger communities and future-ready enterprises.

Location

Greater Bengaluru Area

AI stack

cursor

Work experience

Chief of Staff at Grasshoppers ~ An Eco-Workspace, Aug 2026 - Present · 3 mos

Operations Lead at Zuddl, Nov 2021 - May 2025 · 3 yrs 7 mos, Remote, Demonstrating a profound understanding of the platform to provide superior client support. Overseeing daily operations to enhance efficiency and effectiveness, ensuring smooth workflows. Skillfully managing and tracking account health using Rocketlane and other tools to ensure optimal performance and client satisfaction. Delivering comprehensive support, maintaining high standards of quality and hygiene for events and webinars. Acting as day-to-day contact for assigned accounts, building trust & rapport while identifying areas of opportunity, highlighting best practices, and documenting both. Reviewing the customer journey, determining how it’s supported, and using a consultative approach to help clients overcome issues & achieve their goals. Facilitating interaction & workflow among project team members, including third-party service providers, to ensure timely deliverables. Collaborating and/or strategizing with team members on upcoming client meetings. Acting as a dedicated customer advocate within Zuddl, providing valuable feedback to engineering teams, contributing to the development and enhancement of new features and products. Facilitating exceptional onboarding experiences for new customers, establishing trusted and long-lasting relationships. Driving product adoption, enhancing technical knowledge and understanding of customers, managing customer health along the customer journey. Collecting and effectively communicating customer feedback to the product team, driving continuous improvements and innovations. Accurately forecasting risks based on product adoption trends and collaborating with the Sales team to close renewal, upsell, and cross-sell opportunities within assigned client accounts. Serving as the Customer Success owner for a designated portfolio of customers, ensuring regular updates, prompt issue resolution, and efficient management of actions and escalations.

Customer Success Specialist at Zuddl, Nov 2021 - Mar 2024 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Customer Success Specialist at Bizongo, Nov 2018 - Nov 2021 · 3 yrs 1 mo, Bengaluru, Karnataka, India

Account Management Specialist at Bizongo, Nov 2018 - Oct 2021 · 3 yrs, Refined priorities for Data Scientists, Data Engineers, and Analytics Managers, leading the development of a technology stack for data exploration, architecture, tagging, taxonomy, and reporting. Presented insightful data analyses to senior management, facilitating data-driven decision-making that contributed to a 5% revenue increase. Conducted thorough due diligence to safeguard the bank's interests and maintain operational integrity, enhancing risk management. Managed loan portfolios effectively, ensuring compliance and optimizing performance. Managed end-to-end delivery process for key clients in the food industry including Amazon Foods, Amazon Packaging, Big Basket, Cute Foods, and Swiggy. Trained clients on platform usage, addressed queries, and conducted regular refresher sessions. Facilitated quarterly meetings with clients to strategize for the upcoming quarter, align internal planning, and ensure continued client satisfaction and operational efficiency.

Service Associate at Prione Business Service Pvt. Ltd, Jun 2016 - Oct 2018 · 2 yrs 5 mos, Bangalore

Executive Operations at INDIA PROPERTY ONLINE PRIVATE LIMITED, Mar 2014 - May 2016 · 2 yrs 3 mos, Greater Coimbatore Area

Education

Master of Business Administration - MBA, HR and Operations, Sri Ramakrishna Engineering College

Bachelor of Science, Physics, THE AMERICAN COLLEGE