---
title: "GOPALAKANNAN P - Salesforce Developer in Bengaluru | Tal"
description: "Meet GOPALAKANNAN P, immediate joiner | LWD: oct 6 | 3+ years | Salesforce Developer & Independent Consultant | Sales, Service,FSC & Experience Cloud | Copado CI/CD | Apex Frameworks | Deloitte | AI based in Bengaluru. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/gopalakannan-p/share-image"
---

# GOPALAKANNAN P on Tal

## Headline

immediate joiner \| LWD: oct 6 \| 3\+ years \| Salesforce Developer & Independent Consultant \| Sales, Service,FSC & Experience Cloud \| Copado CI/CD \| Apex Frameworks \| Deloitte \| AI

## About

Results\-driven Salesforce Developer and Platform Engineer with 3\+ years of enterprise experience in Apex, LWC, and multi\-cloud CRM development\. Delivered solutions across Service Cloud and Sales Cloud in Retail & Consumer Goods at Cognizant, progressing to senior\-level architecture across Financial Services Cloud and Experience Cloud in Financial Services at Deloitte\. Expertise in Selector/Query Class Frameworks, Trigger Handling Frameworks, Error Logging Frameworks, Salesforce\-AWS integrations, Platform Events, CDC, Copado CI/CD, and Salesforce DX\. Contributed to client projects leveraging Agentforce and Einstein Copilot for AI\-powered CRM automation\.

## Location

Bengaluru

## AI stack

claude code

claude

cursor

deepseek

gemini

github copilot

## Work experience

Salesforce Developer at Deloitte, May 2025 \- Present · 1 yr 6 mos, Bengaluru, Salesforce Developer – Financial Services Cloud \- "AI Innovation Initiative — Custom Agent Developer" Designed and implemented a scalable SObject trigger framework, advanced field validations, and robust audit logging to enhance automation, compliance, and data integrity within Salesforce FSC\. Leveraged deep expertise in Apex, Lightning Web Components \(LWC\), and Salesforce automation tools to build seamless solutions for financial workflows\. Conducted thorough technical analysis of framework alternatives and delivered innovative recommendations to optimize business processes for financial services clients\. Collaborated closely with product owners, business analysts, and cross\-functional Agile teams through sprint planning, story refinement, and engaging demos\. Configured and customized Salesforce FSC environments, including Experience Cloud portals, to drive improved customer and partner engagement\. Delivered high\-quality releases on schedule through rigorous unit testing, comprehensive documentation, and continuous knowledge sharing\. Demonstrated proficiency across Salesforce development best practices, user access management, process automation, metadata\-driven configuration, and integration with AppExchange products\. Consistently contributed to team code reviews and fostered an environment of growth, quality, and excellence in every sprint\. \#BE \#SFDC \#Deloitte Usi \#BE\-SFDC\-Deloitte USI

Salesforce Developer at Cognizant, Jan 2024 \- May 2025 · 1 yr 5 mos, Bengaluru, Karnataka, India, Project 2 – D2C & FMCG Domain – Salesforce Service Cloud Implementation The objective of this project was to enhance customer engagement for a leading consumer goods organization via Salesforce Service Cloud\. The application provided a seamless omnichannel customer experience and streamlined case handling\. Key Contributions: • Built LWC\-based custom UI for chatbot interaction and case submission\. • Implemented Omnichannel Routing to automate case assignment based on agent availability and skill\. • Integrated Formstack Forms and Docs for customer data collection and document generation\. • Developed reusable components and business logic using Apex for lead escalation and feedback handling\. • Designed intuitive workflows using Flows and Process Builder to automate notifications, escalations, and case lifecycle\. • Worked with Agent Workspace \(Agent force\) to enhance service agent productivity\. • Contributed to the creation and publishing of Knowledge Articles to enhance customer self\-service and agent support efficiency\. • Enhanced data visibility and access control using granular permission settings and record sharing rules\.

Salesforce Developer \( Program Analyst Trainee \) at Cognizant, Jan 2023 \- Jan 2024 · 1 yr 1 mo, Chennai, Tamil Nadu, India, Project 1 – Retail and B2B Distribution – Salesforce Experience & Sales Cloud This project focused on building and optimizing B2B partner engagement platforms using Experience Cloud, with Salesforce Sales Cloud to manage and track the complete sales cycle\. Key Contributions: • Developed custom Lightning components for partner dashboards and custom reports role\-based to track key metrics and lead management\. • Configured Experience Cloud sites with role\-based access and branding themes\. • Created automated lead qualification flows for manage process handoffs automatically and implemented Sales Path for opportunity tracking\. • Managed security settings and ensured compliance with enterprise access policies\.

Digital Transformation Executive at Unity of Youth Foundation, Aug 2022 \- Feb 2024 · 1 yr 7 mos, Tamil Nadu, India

Salesforce Developer \( CSD \) at Cognizant, Aug 2022 \- Jan 2023 · 6 mos, Remote, CSD Program Getting Salesforce Domain Training • Developed custom functionalities using Lightning Web Components \(LWC\) and Aura Components to deliver intuitive and responsive user interfaces\. • Built and optimized Apex Classes, Apex Triggers, and Validation Rules following Salesforce development best practices\. • Designed Lightning Flows, Screen Flows, and automation processes using Process Builder and Workflow Rules to streamline business processes\. • Configured and customized Experience Cloud portals for enhanced partner and customer engagement in retail workflows\. • Implemented solutions on Salesforce Sales Cloud and Service Cloud, including Case Management, lead conversion, and opportunity lifecycle automation\. • Integrated AppExchange products like Formstack to build and manage dynamic forms, document automation, and workflows\. • Built Chatbots and configured Omnichannel Routing to enhance customer support efficiency within Service Cloud\. • Customized Salesforce environments with Custom Metadata Types, Record Types, Page Layouts, and Compact Layouts\. • Managed User Access Controls through Profiles, Permission Sets, Role Hierarchies, and Sharing Rules\. • Maintained detailed Functional and Technical Documentation for features, user stories, and process implementations\. • Participated in Sprint Planning, Weekly Stand\-ups, and User Story Grooming using Agile methodologies with tools like JIRA\. • Collaborated with team members for peer code reviews, knowledge sharing, and ensuring quality standards\. \#BE\-CSE \#SFDC \#Deloitte Usi \#BE\-SFDC\-CTS \#BE\-SFDC\-Cognizant

Data Science Specialist at REGex Software Services, Jan 2022 \- Jan 2023 · 1 yr 1 mo, India

## Education

Bachelor of Engineering, Computer Engineering, Paavai Engineering College

Biology, General, Dhivya College of Education

[View the original profile](https://tal.club/meet/gopalakannan-p)

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