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Gopal Srinivasan

Director of Product Management

Bengaluru

13+ years of work experience

PayPal
Apr 20242 yrs 6 mosPresent

Singapore

Lead global product strategy for identity, customer lifecycle, and trust platforms powering secure customer onboarding, access governance, verification, and regulatory enablement across PayPal’s global ecosystem. Partner across engineering, risk, compliance, and data teams to build scalable platform capabilities that balance security, customer experience, and operational efficiency at global scale.
PayPal
Apr 20204 yrsMar 2024

Singapore

Led a team of Product Managers building identity, trust, and customer lifecycle platform capabilities that enabled secure onboarding, verification, access decisioning, and regulatory compliance across PayPal’s global ecosystem. Drove platform modernization, reusable service architecture, and product experiences that improved customer conversion, reduced operational complexity, and supported evolving regulatory and business needs.
PayPal
Apr 20164 yrsMar 2020

Singapore

Owned identity verification and trust platform products focused on improving automation, strengthening platform decisioning, and enhancing secure customer lifecycle experiences. Defined multi-year product strategy, built business cases, aligned senior stakeholders, and delivered platform capabilities that improved operational efficiency while enabling scalable regulatory compliance.
Covansys
Oct 20052 yrsSep 2007

Chennai, Tamil Nadu, India

• Involved in Black box testing for Financial Systems (Credit Card & Bank processing), Dispute Resolutions & Credit Card Chargebacks domain.
Cognizant
Sep 20041 yr 2 mosOct 2005

Chennai, Tamil Nadu, India

• Involved in Regression testing for various PayPal products.

Gopal’s AI Stack

claude
claude
gemini
gemini

Education

Indian Institute of Management, Calcutta

EPBM, Business Management

Indian Institute of Management, Calcutta

20101 yr2011

M.Sc., Mathematics

Bharathidasan University

20032 yrs2005

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Headline

Director of Product Management

About

A product leader with 20+ years of experience building identity, trust, and customer lifecycle platforms that enable secure digital experiences at global scale. I specialize in translating complex regulatory, risk, and operational constraints into scalable platform capabilities that improve customer experience, strengthen decisioning, and unlock business growth. Across global payments ecosystems, I have led 0→1 and scale-stage platform initiatives spanning identity lifecycle management, access governance, verification orchestration, dispute and recovery systems, risk decisioning, and customer protection frameworks. My work sits at the intersection of platform strategy, secure collaboration, operational automation, and customer-centric product design—partnering across Engineering, Risk, Compliance, Data Science, and Operations to solve high-stakes problems with measurable business impact.

Location

Bengaluru

AI stack

claude

gemini

Work experience

Director of Product Management at PayPal, Apr 2024 - Present · 2 yrs 6 mos, Singapore, Lead global product strategy for identity, customer lifecycle, and trust platforms powering secure customer onboarding, access governance, verification, and regulatory enablement across PayPal’s global ecosystem. Partner across engineering, risk, compliance, and data teams to build scalable platform capabilities that balance security, customer experience, and operational efficiency at global scale.

Group Product Manager at PayPal, Apr 2020 - Mar 2024 · 4 yrs, Singapore, Led a team of Product Managers building identity, trust, and customer lifecycle platform capabilities that enabled secure onboarding, verification, access decisioning, and regulatory compliance across PayPal’s global ecosystem. Drove platform modernization, reusable service architecture, and product experiences that improved customer conversion, reduced operational complexity, and supported evolving regulatory and business needs.

Lead Product Manager at PayPal, Apr 2016 - Mar 2020 · 4 yrs, Singapore, Owned identity verification and trust platform products focused on improving automation, strengthening platform decisioning, and enhancing secure customer lifecycle experiences. Defined multi-year product strategy, built business cases, aligned senior stakeholders, and delivered platform capabilities that improved operational efficiency while enabling scalable regulatory compliance.

QA Engineer at Covansys, Oct 2005 - Sep 2007 · 2 yrs, Chennai, Tamil Nadu, India, • Involved in Black box testing for Financial Systems (Credit Card & Bank processing), Dispute Resolutions & Credit Card Chargebacks domain.

Programmer (QA Engineer) at Cognizant, Sep 2004 - Oct 2005 · 1 yr 2 mos, Chennai, Tamil Nadu, India, • Involved in Regression testing for various PayPal products.

Education

EPBM, Business Management, Indian Institute of Management, Calcutta

M.Sc., Mathematics, Bharathidasan University