Headline

Final Year CSE Undergrad | Ex @Epson India | Technical Support | Solution Engineer | Software Developer | Python | Building Scalable Systems

About

A former Support Engineer at Prompt Computers LLC with over two years of experience in managed print services, client support, and hardware/software troubleshooting. Contributed to seamless integration of printing solutions with IT systems and provided training, ensuring optimal performance and customer satisfaction. Currently pursuing a Bachelor of Engineering in Computer Engineering at Mailam Engineering College (expected 2027). Motivated to transition into software development, leveraging a strong foundation in systems technology and technical problem-solving to build scalable, innovative solutions.

Location

Tamil Nadu

AI stack

antigravity

claude code

github copilot

grok

kiro

openai

Work experience

MPS Support Engineer at Prompt Computers LLC, Mar 2022 - May 2024 · 2 yrs 3 mos, Dubai, United Arab Emirates, HP And EPSON Authorized Partner Sales | Support • Oversaw the implementation and management of managed print services for a diverse client portfolio. • Developed and executed tailored print solutions, including fleet consolidation, automated supply replenishment, and proactive Inspection. • Provided ongoing support and consultation to clients, ensuring satisfaction and maximizing the value of managed print services. • Collaborated with cross-functional teams to integrate print solutions with existing IT infrastructure and business processes. • Diagnosed and resolved hardware and software issues to minimize downtime and ensure optimal performance. • Trained end-users on print device functionality and best practices for efficient usage.

Support Engineer Via Supra Compec PVT LTD at EPSON INDIA PVT LTD., Jan 2020 - Feb 2022 · 2 yrs 2 mos, Chennai, Tamil Nadu, India, EPSON AUTHORIZED PARTNER (SERVICE) | SUPRA COMPEC PVT LTD | MYLAPORE • Provided technical support to customers via phone, email, and remote assistance tools, onsite diagnosing and resolving issues related to Epson printers and peripherals. • Conducted in-depth troubleshooting to identify hardware and software problems, including printer setup, connectivity issues, and print quality issues. • Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution. • Contributed to continuous improvement initiatives by providing feedback on product performance and customer support processes.

Education

Bachelor of Engineering, Computer Engineering, Mailam Engineering College

Higher National Diploma, Computer Technology/Computer Systems Technology, Central polytechnic college