Headline

Servicenow Developer | CSA | ITSM| CAD

About

ServiceNow Developer with 2.8 years of experience delivering scalable enterprise solutions across ITSM, CSM, and HRSD modules. Passionate about building robust automations, streamlining integrations, and transforming complex business requirements into clean, efficient platform configurations. Hands-on expertise spanning the full ServiceNow development lifecycle — from designing Flow Designer workflows and configuring service catalogs to managing REST/SOAP integrations, Transform Maps, Inbound Actions, Scheduled Imports, and Data Sources. Experienced in ATF-driven quality assurance and platform upgrade management including regression testing and post-upgrade stabilization. Known for a detail-oriented approach to debugging, a strong grasp of cross-module dependencies, and the ability to collaborate effectively with both technical teams and business stakeholders to deliver reliable, high-quality solutions. Currently holding certifications in CSA, CAD, and CIS – Data Foundations, with a continued focus on deepening platform expertise and growing within the ServiceNow ecosystem. Open to opportunities where I can contribute to impactful ServiceNow implementations and take on greater technical challenges.

Location

Hyderabad

Work experience

Analyst at Deloitte, May 2026 - Present · 1 mo, Hyderabad, Telangana, India · Hybrid, Progressed to independently owning end-to-end ServiceNow development with increased responsibility across integrations, data management, upgrades, and cross-functional delivery. Key contributions: Led debugging and resolution of complex issues across business rules, client scripts, UI policies, and scheduled jobs Independently developed and managed REST/SOAP integrations ensuring reliable data exchange between ServiceNow and external systems Designed and maintained Transform Maps and Map Scripts for accurate data transformation and field mapping during imports Configured Inbound Actions to automate record creation and updates triggered by incoming emails and external events Built and managed Import Sets, Scheduled Imports, and Data Sources to automate data ingestion from third-party systems Delivered catalog items, portal customizations, and module enhancements across ITSM, CSM, and HRSD Developed and enhanced Flow Designer workflows and automations to meet evolving business needs Designed and maintained ATF test suites and test cases to ensure quality across deployments and releases Actively contributed to ServiceNow platform upgrades — managing impact analysis, fix scripts, regression testing, and post-upgrade stabilization Collaborated directly with stakeholders to gather requirements and translate them into scalable platform solutions Mentored team members and reviewed configuration changes for quality and best practices

Associate Analyst at Deloitte, Oct 2023 - May 2026 · 2 yrs 8 mos, Hyderabad, Telangana, India · Hybrid, Started as a hands-on contributor in ServiceNow development, building foundational expertise across ITSM, CSM, and HRSD modules while supporting platform stability and iterative enhancements. Key contributions: Assisted in debugging business rules, client scripts, UI policies, and scheduled jobs to resolve platform issues Supported configuration of service catalog items, forms, and workflows based on business requirements Troubleshot REST/SOAP integration issues between ServiceNow and third-party systems under senior guidance Contributed to Flow Designer automations and basic workflow enhancements Assisted in writing and executing ATF (Automated Test Framework) test suites to validate platform changes Documented solutions, test cases, and configuration changes for knowledge sharing

Education

Bachelor of science in Information Technology, Information Technology, Shreemati Nathibai Damodar Thackersey Women's University