---
title: "Gokul Raj - Senior Product Manager in Bengaluru | Tal"
description: "Meet Gokul Raj, Product Manager | B2B SaaS | AI products | Platform Integrations | Entrepreneur based in Bengaluru. AI stack includes aistudio, claude code, and claude."
image: "https://tal.club/meet/gokul-raj-k/share-image"
---

# Gokul Raj on Tal

## Headline

Product Manager \| B2B SaaS \| AI products \| Platform Integrations \| Entrepreneur

## About

AI Product Manager\. 8 years across SaaS, logistics & food\-tech\. Currently shipping agentic AI at Lyzr AI, closed $500K ARR in my first six months by turning AI agents into production\-grade customer support\. What I've shipped recently: → Full AI Customer Support platform for a global payments\-tech company \($500K ARR, signed and live\) → AI Live Assist that cut Call AHT from 12 → 8 minutes \(\-33%\) → AI Chat Agent for L1 queries — resolution rate climbed from 68% → 81% How I got here: I joined UrbanPiper as Operations Executive in 2018 and grew through CSM, Tech Support Lead \(96% SLA, team of 6\) and PM I → PM II \- Partner Marketplace\. There I owned global logistics integrations across India, LatAm, MENA and the UK, scaled the integration product 1\.5× in international markets, and contributed to the Series B narrative\. I then took a year out to start a multi\-brand cloud kitchen with a partner\. We went 0 → 2 outlets, broke even in 6 months and hit ₹18L/month \(\~$260K ARR\)\. It taught me unit economics, vendor leverage and the difference between a PRD and a P&L\. Now back in product, full\-time on agentic AI\. Focused on three things: 1\. Agent design that works in messy enterprise workflows, not just demos 2\. Evaluation, guardrails & post\-launch model performance 3\. GTM motions — because most AI products die at the integration step, not the model step Stack & tools: LLMs \(GPT, Claude, Gemini\), LangChain, Pendo, Mixpanel, SQL, Postman, Figma, Replit, Relay\.app, Jira Open to: Senior Product Manager roles Reach me: raj\.gokul37@gmail\.com

## Location

Bengaluru

## AI stack

aistudio

claude code

claude

gemini

langchain

lovable

## Work experience

Senior Product Manager at Paytm, Oct 2026 \- Present · 1 mo, Bangalore

Senior Product Manager at Lyzr AI, Dec 2025 \- Present · 9 mos, Bengaluru, Building and shipping production\-grade AI agents for enterprise Customer Support\. End\-to\-end ownership: discovery → design → deployment → GTM motion\. \- Closed $500K ARR within 6 months by delivering a full AI Customer Support platform to a global payments\-tech enterprise — owned the deal from product scoping through deployment and post\-sale expansion\. \- Reduced Call AHT from 12 → 8 minutes \(\-33%\) by deploying an AI Live Assist agent into the client's contact\-center workflow\. \- Lifted L1 resolution rate from 68% → 81% \(\+19 pp\) with an AI Chat Agent built on top of the client's knowledge base, including custom evaluation harnesses for hallucination detection\. \- Designed autonomous agent behavior, security boundaries and compliance controls \(SOC2\-relevant logging, PII redaction, prompt\-injection guardrails\) so agents could run on regulated workflows\. \- Defined escalation logic and human\-in\-the\-loop handoff protocols along with evaluation criteria and quality gates for agentic capabilities, measuring task completion rates, goal accuracy, and regression across model updates Instrumented agent observability \- telemetry, tracing, and failure analysis for production AI \- Contributed to GTM beyond product — discovery calls, technical demos, RFP responses, success\-criteria definition with prospects\. Tools: OpenAI / Anthropic / Gemini APIs, Lyzr Studio

Co Founder at Madhus Kkitchen Private Limited, Sep 2024 \- Oct 2025 · 1 y 1 mo, Greater Chennai Area, Co\-founded and operated a multi\-brand cloud kitchen serving South & North Indian cuisines on Swiggy and Zomato\. Owned the full P&L — product, ops, GTM and unit economics\. \- Scaled 0 → 2 outlets within 12 months and hit ₹18L/month revenue \(\~$260K ARR\), achieving operational break\-even in 6 months\. \- Designed and shipped end\-to\-end ops workflows: menu engineering, dynamic pricing, POS adoption, delivery\-platform partnerships\. \- Drove customer acquisition through Swiggy and Zomato ad optimization — measured ROI against contribution margin, not revenue, to keep ad spend disciplined\. \- Managed a cross\-functional team across kitchen ops, supply chain and marketing — same cross\-functional muscles I now apply in product\. \- What it taught me as a PM: first\-hand exposure to unit economics, vendor leverage, and the gap between a clean PRD and an actual P&L\.

Product Manager II — Partner Marketplace at UrbanPiper, Apr 2022 \- Aug 2024 · 2 yrs 5 mos, Bengaluru, Owned global logistics integrations and merchant onboarding automation for a Series B SaaS platform serving 30,000\+ restaurants across India, LatAm, MENA and the UK\. \*Logistics Integration Product\* \[Managed and scaled logistics integration product across India, LatAm, MENA, and the UK\] \- Owned the vision and roadmap for UrbanPiper's Logistics Integration platform, enabling merchants across India, MENA, LATAM, and the UK to seamlessly integrate delivery providers through scalable APIs\. \- Defined product requirements, prioritized roadmap initiatives, and collaborated with engineering to deliver scalable API\-based platform capabilities\. \- Improved dispatch and delivery workflows by integrating logistics providers, reducing operational friction across merchants and delivery partners\. \- Scaled the product ecosystem and drove revenue growth by 1\.5x in international markets within a year, significantly contributing to Series B funding success \*New Product Development — Merchant On\-boarding Product\* \[Enhanced client experience and operational efficiency through automation\] \- Built and launched a 0→1 merchant onboarding product that reduced rejection rates by 20%, shortened onboarding SLA to one day, and significantly improved merchant activation\. \- Defined API scope and led end\-to\-end product lifecycle \(design, testing, deployment\), improving time\-to\-market and reliability\. \- Instrumented product KPIs and feedback loops to drive iterative improvements, prioritized roadmap using RICE and business impact\.

Product Manager I — Partner Marketplace at UrbanPiper, Apr 2019 \- Mar 2022 · 3 yrs, Bengaluru, Promoted to a strategic role with responsibilities encompassing product development and program management oversight \*Automating Single Outlet Restaurant Acquisition\* \[Self\-onboarding tool for POS product \- End to end automation reduced the need for manual labor and associated costs\] • Led project scope definition, supervised user\-friendly onboarding automation development, and ensured seamless API integration including digital signature capabilities, payment processing, and enabling training materials for restaurant owners • Resulting in significant reductions in onboarding time and an enhanced user experience, Prime is now positioned for scalable growth in the competitive restaurant POS market \*API Testing Optimization Initiative\* \[To enhance the efficiency of our partner API integration process, ensuring thorough testing and a seamless transition to live production\] • Spearheaded the initiative to outsource API testing for an optimized partner integration workflow • Conducted a thorough assessment of potential outsourcing partners, evaluated capabilities in API testing, and negotiated terms aligning with project requirements • Finalized agreements ensuring contractual alignment, monitored and managed outsourcing partner's performance during testing, and collaborated internally, providing necessary resources and support

Technical Product Support Manager at UrbanPiper, Jun 2018 \- Mar 2019 · 10 mos, Greater Bengaluru Area, • Led a 6\-member team as Technical Product Support Manager, achieving a 100% first response SLA and 96% technical issue resolution SLA\. • Directed the team to address complex technical queries, resolve escalated customer issues, and manage \~130 feature requests and \~430 bugs\. • Identified product gaps, initiated corrective measures for enhanced user experience, and actively provided valuable insights to the product team for ongoing improvements\.

Research Intern at CSIR\-CEERI, Nov 2017 \- Nov 2017 · 1 mo

## Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Shanmugha Arts, Science, Technology and Research Academy

[View the original profile](https://tal.club/meet/gokul-raj-k)

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