Headline

Product Manager | B2B SaaS | AI products | Platform Integrations | Entrepreneur

About

AI Product Manager. 8 years across SaaS, logistics & food-tech. Currently shipping agentic AI at Lyzr AI, closed $500K ARR in my first six months by turning AI agents into production-grade customer support. What I've shipped recently: → Full AI Customer Support platform for a global payments-tech company ($500K ARR, signed and live) → AI Live Assist that cut Call AHT from 12 → 8 minutes (-33%) → AI Chat Agent for L1 queries — resolution rate climbed from 68% → 81% How I got here: I joined UrbanPiper as Operations Executive in 2018 and grew through CSM, Tech Support Lead (96% SLA, team of 6) and PM I → PM II - Partner Marketplace. There I owned global logistics integrations across India, LatAm, MENA and the UK, scaled the integration product 1.5× in international markets, and contributed to the Series B narrative. I then took a year out to start a multi-brand cloud kitchen with a partner. We went 0 → 2 outlets, broke even in 6 months and hit ₹18L/month (~$260K ARR). It taught me unit economics, vendor leverage and the difference between a PRD and a P&L. Now back in product, full-time on agentic AI. Focused on three things: 1. Agent design that works in messy enterprise workflows, not just demos 2. Evaluation, guardrails & post-launch model performance 3. GTM motions — because most AI products die at the integration step, not the model step Stack & tools: LLMs (GPT, Claude, Gemini), LangChain, Pendo, Mixpanel, SQL, Postman, Figma, Replit, Relay.app, Jira Open to: Senior Product Manager roles Reach me: raj.gokul37@gmail.com

Location

Bengaluru

AI stack

aistudio

claude code

claude

gemini

langchain

lovable

Work experience

Senior Product Manager at Paytm, Oct 2026 - Present · 1 mo, Bangalore

Senior Product Manager at Lyzr AI, Dec 2025 - Present · 9 mos, Bengaluru, Building and shipping production-grade AI agents for enterprise Customer Support. End-to-end ownership: discovery → design → deployment → GTM motion. - Closed $500K ARR within 6 months by delivering a full AI Customer Support platform to a global payments-tech enterprise — owned the deal from product scoping through deployment and post-sale expansion. - Reduced Call AHT from 12 → 8 minutes (-33%) by deploying an AI Live Assist agent into the client's contact-center workflow. - Lifted L1 resolution rate from 68% → 81% (+19 pp) with an AI Chat Agent built on top of the client's knowledge base, including custom evaluation harnesses for hallucination detection. - Designed autonomous agent behavior, security boundaries and compliance controls (SOC2-relevant logging, PII redaction, prompt-injection guardrails) so agents could run on regulated workflows. - Defined escalation logic and human-in-the-loop handoff protocols along with evaluation criteria and quality gates for agentic capabilities, measuring task completion rates, goal accuracy, and regression across model updates Instrumented agent observability - telemetry, tracing, and failure analysis for production AI - Contributed to GTM beyond product — discovery calls, technical demos, RFP responses, success-criteria definition with prospects. Tools: OpenAI / Anthropic / Gemini APIs, Lyzr Studio

Co Founder at Madhus Kkitchen Private Limited, Sep 2024 - Oct 2025 · 1 y 1 mo, Greater Chennai Area, Co-founded and operated a multi-brand cloud kitchen serving South & North Indian cuisines on Swiggy and Zomato. Owned the full P&L — product, ops, GTM and unit economics. - Scaled 0 → 2 outlets within 12 months and hit ₹18L/month revenue (~$260K ARR), achieving operational break-even in 6 months. - Designed and shipped end-to-end ops workflows: menu engineering, dynamic pricing, POS adoption, delivery-platform partnerships. - Drove customer acquisition through Swiggy and Zomato ad optimization — measured ROI against contribution margin, not revenue, to keep ad spend disciplined. - Managed a cross-functional team across kitchen ops, supply chain and marketing — same cross-functional muscles I now apply in product. - What it taught me as a PM: first-hand exposure to unit economics, vendor leverage, and the gap between a clean PRD and an actual P&L.

Product Manager II — Partner Marketplace at UrbanPiper, Apr 2022 - Aug 2024 · 2 yrs 5 mos, Bengaluru, Owned global logistics integrations and merchant onboarding automation for a Series B SaaS platform serving 30,000+ restaurants across India, LatAm, MENA and the UK. *Logistics Integration Product* [Managed and scaled logistics integration product across India, LatAm, MENA, and the UK] - Owned the vision and roadmap for UrbanPiper's Logistics Integration platform, enabling merchants across India, MENA, LATAM, and the UK to seamlessly integrate delivery providers through scalable APIs. - Defined product requirements, prioritized roadmap initiatives, and collaborated with engineering to deliver scalable API-based platform capabilities. - Improved dispatch and delivery workflows by integrating logistics providers, reducing operational friction across merchants and delivery partners. - Scaled the product ecosystem and drove revenue growth by 1.5x in international markets within a year, significantly contributing to Series B funding success *New Product Development — Merchant On-boarding Product* [Enhanced client experience and operational efficiency through automation] - Built and launched a 0→1 merchant onboarding product that reduced rejection rates by 20%, shortened onboarding SLA to one day, and significantly improved merchant activation. - Defined API scope and led end-to-end product lifecycle (design, testing, deployment), improving time-to-market and reliability. - Instrumented product KPIs and feedback loops to drive iterative improvements, prioritized roadmap using RICE and business impact.

Product Manager I — Partner Marketplace at UrbanPiper, Apr 2019 - Mar 2022 · 3 yrs, Bengaluru, Promoted to a strategic role with responsibilities encompassing product development and program management oversight *Automating Single Outlet Restaurant Acquisition* [Self-onboarding tool for POS product - End to end automation reduced the need for manual labor and associated costs] • Led project scope definition, supervised user-friendly onboarding automation development, and ensured seamless API integration including digital signature capabilities, payment processing, and enabling training materials for restaurant owners • Resulting in significant reductions in onboarding time and an enhanced user experience, Prime is now positioned for scalable growth in the competitive restaurant POS market *API Testing Optimization Initiative* [To enhance the efficiency of our partner API integration process, ensuring thorough testing and a seamless transition to live production] • Spearheaded the initiative to outsource API testing for an optimized partner integration workflow • Conducted a thorough assessment of potential outsourcing partners, evaluated capabilities in API testing, and negotiated terms aligning with project requirements • Finalized agreements ensuring contractual alignment, monitored and managed outsourcing partner's performance during testing, and collaborated internally, providing necessary resources and support

Technical Product Support Manager at UrbanPiper, Jun 2018 - Mar 2019 · 10 mos, Greater Bengaluru Area, • Led a 6-member team as Technical Product Support Manager, achieving a 100% first response SLA and 96% technical issue resolution SLA. • Directed the team to address complex technical queries, resolve escalated customer issues, and manage ~130 feature requests and ~430 bugs. • Identified product gaps, initiated corrective measures for enhanced user experience, and actively provided valuable insights to the product team for ongoing improvements.

Research Intern at CSIR-CEERI, Nov 2017 - Nov 2017 · 1 mo

Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Shanmugha Arts, Science, Technology and Research Academy