Gokul kumar Shanmugasundaram profile photo 1 on Tal

Gokul kumar Shanmugasundaram

Director - Trust & Safety at Flipkart

Greater Hyderabad Area

12+ years of work experience

Flipkart
Apr 20267 mosPresent

Bengaluru, Karnataka, India

Flipkart
May 20206 yrs 6 mosPresent

Bengaluru, Karnataka, India

At Flipkart, I led transformative programs focused on enhancing seller experience and product quality. By leveraging advanced AI technologies and insights, I successfully reduced returns and losses while implementing key capabilities for sellers. My role involved close collaboration with product teams to ensure effective solution deployment, ultimately driving operational excellence in a fast-paced e-commerce environment.
Uber
Feb 20191 yr 4 mosMay 2020

Hyderabad, Telangana, India

Build multiple scaled operations teams supporting businesses across geographies for Uber and Uber Eats. Built Multiple competencies in Center of Excellence such as - Inside Sales - Business consulting for B2B partners - Account management - Defect elimination operations - App marketplace - customer experience enhancement(Managing CX on app store and playstores for products across uber) - Scaled Fraud management team which was driving identification, reviews and actioning on fraudulent transactoins on the platform by either 1. Designing a manual review process to verify possible fraudulent transactions 2. Understanding user behavior and building automated models to restrict/eliminate fradulent players in the marketplace
Uber
Nov 20162 yrs 4 mosFeb 2019

Hyderabad Area, India

Build Frameworks and processes to optimize support operations for Driver support Work with businesses across the globe(ANZ & US&C) to optimize the regions support processes for supreme support experience
Amazon
May 20151 yr 6 mosOct 2016

Amazon.com
May 20143 mosJul 2014

Greater Hyderabad Area

Worked with Customer Service department at Amazon.com
Indian Institute of Technology, Bombay
Nov 20131 yr 6 mosApr 2015

Education

IIT Bombay - Shailesh J. Mehta School of Management

Master of Business Administration (M.B.A.), Business Administration and Management, General

IIT Bombay - Shailesh J. Mehta School of Management

20132 yrs2015
Indian Institute of Technology, Bombay

Master of Business Administration (MBA), Business Administration and Management, General

Indian Institute of Technology, Bombay

20132 yrs2015

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Headline

Director - Trust & Safety at Flipkart

About

Seasoned professional with over 14 years of experience in strategy, program management, and vendor management across leading tech companies. Proven track record in transforming customer and seller experiences, reducing operational costs, and leading large teams to success. Adept at collaborating with cross-functional teams, designing innovative products, and driving business growth through strategic initiatives

Location

Greater Hyderabad Area

Work experience

Director - Trust & Safety at Flipkart, Apr 2026 - Present · 7 mos, Bengaluru, Karnataka, India

Director- Seller Experience & Product Quality at Flipkart, May 2020 - Present · 6 yrs 6 mos, Bengaluru, Karnataka, India, At Flipkart, I led transformative programs focused on enhancing seller experience and product quality. By leveraging advanced AI technologies and insights, I successfully reduced returns and losses while implementing key capabilities for sellers. My role involved close collaboration with product teams to ensure effective solution deployment, ultimately driving operational excellence in a fast-paced e-commerce environment.

Head of shared services at Uber, Feb 2019 - May 2020 · 1 yr 4 mos, Hyderabad, Telangana, India, Build multiple scaled operations teams supporting businesses across geographies for Uber and Uber Eats. Built Multiple competencies in Center of Excellence such as - Inside Sales - Business consulting for B2B partners - Account management - Defect elimination operations - App marketplace - customer experience enhancement(Managing CX on app store and playstores for products across uber) - Scaled Fraud management team which was driving identification, reviews and actioning on fraudulent transactoins on the platform by either 1. Designing a manual review process to verify possible fraudulent transactions 2. Understanding user behavior and building automated models to restrict/eliminate fradulent players in the marketplace

Community Operations Manager at Uber, Nov 2016 - Feb 2019 · 2 yrs 4 mos, Hyderabad Area, India, Build Frameworks and processes to optimize support operations for Driver support Work with businesses across the globe(ANZ & US&C) to optimize the regions support processes for supreme support experience

Manager CS operations, Programs at Amazon, May 2015 - Oct 2016 · 1 yr 6 mos

Operations Intern at Amazon.com, May 2014 - Jul 2014 · 3 mos, Greater Hyderabad Area, Worked with Customer Service department at Amazon.com

Member Alumni Team & Systematics club at Indian Institute of Technology, Bombay, Nov 2013 - Apr 2015 · 1 yr 6 mos

Education

Master of Business Administration (M.B.A.), Business Administration and Management, General, IIT Bombay - Shailesh J. Mehta School of Management

Master of Business Administration (MBA), Business Administration and Management, General, Indian Institute of Technology, Bombay