Gokul Kannan

6+ years of work experience

Apr 20251 yr 8 mosPresent

Bengaluru, Karnataka, India

Leading Design at CapMint, an F&O trading platform, building the team from the ground up across Product, Visual, Motion and Creative. Designed the end-to-end app from 0 to 35K+ users, established a design system with 95% compliance, and cut UX customer issues by 75%. Built internal CRM systems and introduced AI into the design workflow, drastically cutting turnaround time and improving product quality.

Jan 20241 yr 2 mosFeb 2025

Bengaluru, Karnataka, India

- Led 8 designers across Personal Loan, Home Loan, Debt Management, Health Insurance and Customer Support - Attrition under 2%, 3 internal promotions, 25% faster design velocity - Advised the Senior leadership on design direction - Drove a 40% revenue increase in health insurance through UX and trust-signal improvements - Built an in-house CRM, lifting support CSAT from 3.5 to 4 - Cut daily debt escalations from 20 to 2; reduced rewards tickets from 13K to 3K per day

Dec 20221 yr 1 moDec 2023

Bengaluru, Karnataka, India

- Led a team of 5 designers - Raised debt collection efficiency from 98.2% to 99.5%, working closely with the CEO - Cut VKYC average call time from 120s to 48s - Designed a cross-channel communications platform: +27% top-of-funnel, +26% repeat, +40% refill for Personal Loans - Raised health insurance coverage from 30% to 97% (~45% sales boost) - Saved ~₹3 Cr annually by eliminating MoEngage by designing an internal tool - Set up the handover process across Business, Product, Design and Engineering