Headline

Experienced Customer service executive, sales calls. Seeking new opportunities ✨️

Location

Mumbai

Work experience

Customer Service Executive at TMT Connekt, Jun 2024 - Present · 2 yrs, Mumbai, Maharashtra, India

Customer Service Representative at Foundever, Aug 2023 - Jun 2024 · 11 mos, Mumbai, Maharashtra, India, • Managed a high volume of inbound calls while maintaining a professional and empathetic demeanor. • Utilized CRM software to track interactions, manage customer accounts, and document feedback, contributing to process improvements. • Delivered exceptional service by addressing customer inquiries, resolving issues, and providing tailored solutions, ensuring high levels of satisfaction and loyalty.

Customer Service Executive at OFS CARGO PRIVATE LIMITED, Aug 2021 - Aug 2023 · 2 yrs 1 mo, Mumbai, Maharashtra, India, • Managed comprehensive documentation for logistics operations, including shipment tracking, customs paperwork, and compliance records, ensuring accuracy and adherence to regulations. • Addressed customer inquiries and concerns related to documentation, providing clear and accurate information to resolve issues and improve customer satisfaction. • Prepared detailed reports and documentation summaries for management, highlighting key metrics and performance indicators to support strategic decision-making.

Customer service for air at XCEL LOGISOLUTIONS PVT LTD, Jul 2022 - May 2023 · 11 mos, Maharashtra, India

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Shri chinai college of economics and science.

Bachelor of Commerce - BCom, Business/Commerce, General, MANIBEN NANAVATI WOMEN’S COLLEGE