Gireesh N Vaggar profile photo 1 on Tal

Gireesh N Vaggar

Senior Support Engineer @MongoDB || past: Cloudera, DELLEMC || Kubernetes, LINUX, AWS, Python.

Greater Bengaluru Area

11+ years of work experience

MongoDB
May 20233 yrs 6 mosPresent

Bengaluru, Karnataka, India

Cloudera
May 20212 yrs 1 moMay 2023

Bengaluru, Karnataka, India

Cloudera
May 20212 yrs 1 moMay 2023

● Served as the designated SPOC for enterprise accounts, building trusted advisor relationships through proactive engagement and deep product knowledge. ● Maintained detailed oversight of customer deployments, including software versions and change logs, to deliver forward-looking recommendations. ● Facilitated product education and strategic sessions to guide customers on feature adoption, upgrade benefits, and architecture optimization. ● Supported high-impact use cases involving Apache Solr and Cloudera Machine Learning (CML), ensuring reliability and performance alignment with business objectives. ● Coordinated with internal teams to prioritize feature requests and provide account-level insights that influenced roadmap decisions. ● Created and maintained reusable Docker environments to replicate customer configurations and drive faster resolution times.
Dell EMC
Oct 20173 yrs 8 mosMay 2021

Bangalore

• Helping customers to resolve highly critical situations like data unavailability and data inaccessibility. • L2 engineer, working predominantly in NFS and SMB issues. • Building a self sustainable NFS and SMB team in Bengaluru Isilon team. Coach for NFS / SMB. • Performing analytics and recommending metrics to improve cluster performance. • Strong knowledge on Linux. • Cluster networking, setting up DNS records and SmartConnect configurations. • Assisting local team as well as remote teams in technical issues. • Expertise in troubleshooting permission issues such as ACL, POSIX bits. * Knowledge on DHCP, static IP, Dynamic IP, DNS, NAT, TCP/IP, SSH, Telnet, * Expertise with tshark, wireshark analysis. - slowly stepping into HDFS protocol. • Additional knowledge in subjects like data replication over SyncIQ, quotas, isilon FileSystem OneFS.
Aug 20155 yrs 10 mosMay 2021

● Led a cross-functional support team for 2+ years, overseeing shift scheduling, workload distribution, and SLA alignment across global customers. ● Owned and managed key performance indicators (KPIs) for individual team members, conducting regular performance reviews and setting improvement goals. ● Designed and delivered structured development plans, coaching team members on technical and soft skills, resulting in measurable productivity and CSAT gains. ● Presented individual and team performance metrics to leadership, highlighting progress, training impact, and risk areas. ● Drove resolution of high-priority escalations including data loss, performance degradation, and critical availability issues. ● Mentored new engineers on NFS, SMB, and Windows stack, contributing to faster onboarding and technical self-sufficiency. ● Coordinated with global teams and vendors to standardize troubleshooting processes and align with enterprise support strategy. ● Conducted deep-dive RCA sessions using packet capture analysis (Wireshark/TShark), ensuring closure of recurring issues.
Dell EMC
Aug 20152 yrs 3 mosOct 2017

Bengaluru, Karnataka, India

Gireesh’s AI Stack

claude
claude
cursor
cursor

Education

Birla Institute of Technology and Science, Pilani

Master of Technology - MTech, Computer Science

Birla Institute of Technology and Science, Pilani

20164 yrs2020

KLE's BCA Hubli

20123 yrs2015

Join Gireesh and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Gireesh N Vaggar on Tal

Headline

Senior Support Engineer @MongoDB || past: Cloudera, DELLEMC || Kubernetes, LINUX, AWS, Python.

About

With a foundation in Computer Science from BITS Pilani, my journey has led me to MongoDB, where I currently innovate as a Technical Services Engineer. My role capitalizes on my deep understanding of Linux and network-attached storage protocols, ensuring robust technical solutions for our clientele. At Cloudera, I honed my skills in customer-focused operations, empowering the team to resolve intricate data access challenges. The dedication to building sustainable support systems and my penchant for analytics and performance metrics drive continuous improvement in our services.

Location

Greater Bengaluru Area

AI stack

claude

cursor

Work experience

Senior Technical Services Engineer at MongoDB, May 2023 - Present · 3 yrs 6 mos, Bengaluru, Karnataka, India

Sr. Customer operations engineer at Cloudera, May 2021 - May 2023 · 2 yrs 1 mo, Bengaluru, Karnataka, India

Senior Customer Engineer at Cloudera, May 2021 - May 2023 · 2 yrs 1 mo, ● Served as the designated SPOC for enterprise accounts, building trusted advisor relationships through proactive engagement and deep product knowledge. ● Maintained detailed oversight of customer deployments, including software versions and change logs, to deliver forward-looking recommendations. ● Facilitated product education and strategic sessions to guide customers on feature adoption, upgrade benefits, and architecture optimization. ● Supported high-impact use cases involving Apache Solr and Cloudera Machine Learning (CML), ensuring reliability and performance alignment with business objectives. ● Coordinated with internal teams to prioritize feature requests and provide account-level insights that influenced roadmap decisions. ● Created and maintained reusable Docker environments to replicate customer configurations and drive faster resolution times.

Isilon technical support engineer, level II at Dell EMC, Oct 2017 - May 2021 · 3 yrs 8 mos, Bangalore, • Helping customers to resolve highly critical situations like data unavailability and data inaccessibility. • L2 engineer, working predominantly in NFS and SMB issues. • Building a self sustainable NFS and SMB team in Bengaluru Isilon team. Coach for NFS / SMB. • Performing analytics and recommending metrics to improve cluster performance. • Strong knowledge on Linux. • Cluster networking, setting up DNS records and SmartConnect configurations. • Assisting local team as well as remote teams in technical issues. • Expertise in troubleshooting permission issues such as ACL, POSIX bits. * Knowledge on DHCP, static IP, Dynamic IP, DNS, NAT, TCP/IP, SSH, Telnet, * Expertise with tshark, wireshark analysis. - slowly stepping into HDFS protocol. • Additional knowledge in subjects like data replication over SyncIQ, quotas, isilon FileSystem OneFS.

Senior Technical Support Engineer at DELLEMC, Aug 2015 - May 2021 · 5 yrs 10 mos, ● Led a cross-functional support team for 2+ years, overseeing shift scheduling, workload distribution, and SLA alignment across global customers. ● Owned and managed key performance indicators (KPIs) for individual team members, conducting regular performance reviews and setting improvement goals. ● Designed and delivered structured development plans, coaching team members on technical and soft skills, resulting in measurable productivity and CSAT gains. ● Presented individual and team performance metrics to leadership, highlighting progress, training impact, and risk areas. ● Drove resolution of high-priority escalations including data loss, performance degradation, and critical availability issues. ● Mentored new engineers on NFS, SMB, and Windows stack, contributing to faster onboarding and technical self-sufficiency. ● Coordinated with global teams and vendors to standardize troubleshooting processes and align with enterprise support strategy. ● Conducted deep-dive RCA sessions using packet capture analysis (Wireshark/TShark), ensuring closure of recurring issues.

Technical Support Engineer Level I at Dell EMC, Aug 2015 - Oct 2017 · 2 yrs 3 mos, Bengaluru, Karnataka, India

Education

Master of Technology - MTech, Computer Science, Birla Institute of Technology and Science, Pilani

KLE's BCA Hubli

Public links

youtube.com: https://youtube.com/@fittech