Headline

IT Support Engineer | Hardware Asset Management | Desktop Support | BSc IT

Location

Mumbai Metropolitan Region

Work experience

Desktop Support Engineer at IDFC FIRST Bank, Provided on-site technical support during engineer absence or high workload. Handled system troubleshooting, hardware and software issues. Resolved network and user login issues. Coordinated with central IT teams for escalation. Ensured minimal downtime across client environments.

Network Engineer at Microsense Private Limited, Mar 2023 - Jan 2024 · 11 mos, Taj LandsEnd Mumbai, Provided technical support to internal staff via ticketing system. Handled system access, email, and application-related issues. Troubleshot network connectivity and printer-related problems. Ensured timely resolution of IT support tickets. Maintained smooth daily IT operations across departments. Installed and configured Windows operating systems on laptops and desktops. Deployed banking applications and enabled security configurations. Configured antivirus and ensured compliance with security policies. Prepared new laptops for user allocation and system handover. Resolved login, domain, network, and performance-related issues. Provided on-site technical troubleshooting and hardware support. Coordinated with internal IT teams for escalation and resolution.

Education

BScIT, Information Technology, Vidyalankar School of Information Technology

Diploma, Information Technology, Vidyalankar institute of Technology