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Gipson Moses

Operations Team Lead at Accenture - Expert in Accounts receivable & Dispute Management | 9+ Yrs Global Experience | People & Process Management | Reporting | Automation | Transition, Transformation & Stabilization

Bengaluru

7+ years of work experience

Accenture
Feb 202610 mosPresent

Bengaluru

Leading a team of 12 FTEs in Disputes & Collections for US-based clients at Accenture, managing transitions, pilot projects, knowledge transfer, and process improvements using Lean methods.
Wipro
May 202510 mosFeb 2026

Chennai

• Led a team of 15 credit controllers, ensuring effective management and performance optimization. • Focused on process improvement and stabilization to enhance operational efficiency. • Managed a critical portfolio, addressing challenges and implementing strategic solutions.
Wipro
Nov 20231 yr 7 mosMay 2025

Chennai, Tamil Nadu, India

• Streamlined credit control process, resulting in 20% reduction in overdue accounts and earning the Star Performer Award at Wipro Ltd. • Lead a team of 6 members, overseeing their performance and ensuring adherence to company standards and objectives. • Facilitated knowledge acquisition and transfer initiatives, documenting best practices and conducting training sessions to ensure seamless onboarding of new team members. • Led a successful pilot process that cut overdue accounts by 20% and increased efficiency for the business. • Conduct Root Cause Analysis (RCA) to identify and address underlying issues affecting performance and operational efficiency. • Ensure Service Level Agreements (SLAs) are consistently met or exceeded, maintaining high levels of customer satisfaction and operational excellence
HCL Technologies
Jul 20221 yr 5 mosNov 2023

Chennai, Tamil Nadu, India

Spearhead the collection of payments from customers through strategic email correspondence and impactful phone calls, effectively maintaining healthy cash flow and reducing overdue accounts. Serve as a subject matter expert in accounts receivables, leveraging in-depth knowledge to provide insightful guidance to the team and resolve complex issues. Successfully manage and lead a team of 9 to 10 individuals, ensuring a collaborative and efficient work environment while achieving key collection targets. Take on the responsibility of training and onboarding new hires, providing comprehensive instruction on collection techniques, company processes, and client interactions. Skillfully handle client relationships, fostering open communication and addressing concerns to build trust and enhance customer satisfaction. Innovatively create sales decks that comprehensively showcase the progress of the last 6 months' overdue trends, enabling data-driven insights and informed decision-making. Lead client calls, showcasing strong communication skills and a deep understanding of the accounts receivable process, ultimately reinforcing positive client relationships. Drive initiatives to optimize collection processes, contributing to enhanced efficiency and effectiveness in accounts receivables management.
HARINA FOODS PRIVATE LIMITED
Jan 20193 yrs 7 mosJul 2022

India

Managed and maintained accurate account ledgers, ensuring precise recording and tracking of financial transactions. Spearheaded accounts receivable and payables functions, facilitating timely and accurate processing of invoices, payments, and collections. Played a pivotal role in order management, collaborating with sales teams to ensure seamless order processing, tracking, and delivery. Actively engaged in sales-related activities, effectively contributing to the sales process by providing financial insights and support. Expertly handled account setup procedures, ensuring accurate customer information and streamlined communication for effective business relationships. Led billing processes, generating invoices promptly and accurately, resulting in efficient revenue realization. Recorded and reconciled bank statements, meticulously entering transactions and maintaining financial accuracy. Took charge of the end-to-end order-to-cash cycle, from order initiation to cash collection, demonstrating a keen eye for detail and adherence to deadlines.

Gipson’s AI Stack

claude
claude
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

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Headline

Operations Team Lead at Accenture - Expert in Accounts receivable & Dispute Management | 9+ Yrs Global Experience | People & Process Management | Reporting | Automation | Transition, Transformation & Stabilization

About

I am an Order to Cash (O2C) Team Leader with 9+ years of global Accounts Receivable and Credit Control experience, driving cash flow optimization, collections efficiency, and dispute resolution across complex environments. Strong background in process excellence, transitions, SOP development, and automation, with a proven ability to eliminate inefficiencies, standardize reporting, and deliver measurable results. Recognised for leadership, stakeholder management, and resolving aged, high-risk receivables. Passionate about building scalable processes, high-performing teams, and leveraging automation and analytics to support data-driven decisions.

Location

Bengaluru

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Delivery Operations Senior Analyst at Accenture, Feb 2026 - Present · 10 mos, Bengaluru, Leading a team of 12 FTEs in Disputes & Collections for US-based clients at Accenture, managing transitions, pilot projects, knowledge transfer, and process improvements using Lean methods.

Senior Team Lead at Wipro, May 2025 - Feb 2026 · 10 mos, Chennai, • Led a team of 15 credit controllers, ensuring effective management and performance optimization. • Focused on process improvement and stabilization to enhance operational efficiency. • Managed a critical portfolio, addressing challenges and implementing strategic solutions.

Credit control Team Lead at Wipro, Nov 2023 - May 2025 · 1 yr 7 mos, Chennai, Tamil Nadu, India, • Streamlined credit control process, resulting in 20% reduction in overdue accounts and earning the Star Performer Award at Wipro Ltd. • Lead a team of 6 members, overseeing their performance and ensuring adherence to company standards and objectives. • Facilitated knowledge acquisition and transfer initiatives, documenting best practices and conducting training sessions to ensure seamless onboarding of new team members. • Led a successful pilot process that cut overdue accounts by 20% and increased efficiency for the business. • Conduct Root Cause Analysis (RCA) to identify and address underlying issues affecting performance and operational efficiency. • Ensure Service Level Agreements (SLAs) are consistently met or exceeded, maintaining high levels of customer satisfaction and operational excellence

Accounts Receivable Specialist at HCL Technologies, Jul 2022 - Nov 2023 · 1 yr 5 mos, Chennai, Tamil Nadu, India, Spearhead the collection of payments from customers through strategic email correspondence and impactful phone calls, effectively maintaining healthy cash flow and reducing overdue accounts. Serve as a subject matter expert in accounts receivables, leveraging in-depth knowledge to provide insightful guidance to the team and resolve complex issues. Successfully manage and lead a team of 9 to 10 individuals, ensuring a collaborative and efficient work environment while achieving key collection targets. Take on the responsibility of training and onboarding new hires, providing comprehensive instruction on collection techniques, company processes, and client interactions. Skillfully handle client relationships, fostering open communication and addressing concerns to build trust and enhance customer satisfaction. Innovatively create sales decks that comprehensively showcase the progress of the last 6 months' overdue trends, enabling data-driven insights and informed decision-making. Lead client calls, showcasing strong communication skills and a deep understanding of the accounts receivable process, ultimately reinforcing positive client relationships. Drive initiatives to optimize collection processes, contributing to enhanced efficiency and effectiveness in accounts receivables management.

Finance Admin at HARINA FOODS PRIVATE LIMITED, Jan 2019 - Jul 2022 · 3 yrs 7 mos, India, Managed and maintained accurate account ledgers, ensuring precise recording and tracking of financial transactions. Spearheaded accounts receivable and payables functions, facilitating timely and accurate processing of invoices, payments, and collections. Played a pivotal role in order management, collaborating with sales teams to ensure seamless order processing, tracking, and delivery. Actively engaged in sales-related activities, effectively contributing to the sales process by providing financial insights and support. Expertly handled account setup procedures, ensuring accurate customer information and streamlined communication for effective business relationships. Led billing processes, generating invoices promptly and accurately, resulting in efficient revenue realization. Recorded and reconciled bank statements, meticulously entering transactions and maintaining financial accuracy. Took charge of the end-to-end order-to-cash cycle, from order initiation to cash collection, demonstrating a keen eye for detail and adherence to deadlines.