Headline

Product @Mercedes Benz | IIM Kozhikode

About

I build products that scale and reduce user friction through AI and data-driven decisions. At Mercedes-Benz Research and Development India, I work on global platforms serving 6M+ users across 15+ markets, focusing on support, platform scalability, and user experience. • Built a 0→1 AI chatbot → 45% automation, 30% faster resolution • Reduced support volume by 30% through product-led improvements • Improved first-contact resolution by 60% using 10K+ user insights • Scaled systems to handle 4× traffic with 40% lower latency Interested in building intelligent, scalable products where UX and system efficiency go hand in hand.

Location

Bengaluru

AI stack

claude

gemini

hugging face

meta

ChatGPT

Microsoft Copilot

Work experience

Product Manager at Mercedes-Benz Research and Development India, Apr 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India, • Own product vision, roadmap, and KPIs for a global Help platform serving 6M+ users across 15+ markets • Scaled platform across 5+ apps, reducing inbound support volume by 30% • Built and scaled a 0→1 AI-powered chatbot achieving 45% automation and 30% faster resolution • Analyzed 10K+ user issues to drive product decisions, improving first-contact resolution by 60% • Designed intent-based conversational flows, reducing bot failure by 25% • Led backend migration to AWS, enabling 4× traffic scalability and reducing latency by 40% • Defined and contributed to modular UI systems and APIs for scalable product consistency

Product Manager (Intern) at TGH Tech, Jul 2023 - Jul 2023 · 1 mo, Remote, Worked closely with the Co-Founder in order to support them with Business Development and Brand Management. Developed marketing strategies and frameworks for increasing the presence of the company on Social Media to generate more business leads.

Product Manager (Intern) at Mercedes-Benz Research and Development India, Apr 2023 - Jun 2023 · 3 mos, Bengaluru, Karnataka, India, Lead the Data Analytics Dashboard creation for visualising the KPIs of AMG Digital Product by collaborating with a pool of talented Product Owners, Developers, Testers & Data Engineers.

Product Manager (Intern) at TGH Tech, Nov 2022 - Mar 2023 · 5 mos, Developed Product Requirement Document for 5+ projects by communicating with multiple clients. Worked as a PM to develop an IPO readiness tool for Grant Thornton. Closely worked with designers and developers to develop product roadmap and suggested user-friendly features and designs for multiple projects.

Design Intern at SketchMonk, Feb 2021 - May 2021 · 4 mos

Education

Postgraduate Degree, Business Administration and Management, General, Indian Institute of Management, Kozhikode

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Model engineering college