---
title: "Geetika . - Operations Assistant in Delhi | Tal"
description: "Meet Geetika ., Associate service consultant based in Delhi."
image: "https://tal.club/meet/geetika-1/share-image"
---

# Geetika \. on Tal

## Headline

Associate service consultant

## About

👩‍💼 Business Development Manager at Mavilach Group 🏢 📈 Skilled in Great Communication & Negotiation 💬💼 ✈️ Expert in Flying Handling & Customer Relationship Management ✨🛫 🚀 Sales and Marketing Enthusiast 📊💼 🌟 Passionate about Driving Business Growth & Success 🚀💼 🤝 Open to New Opportunities & Collaborations 🌐🤝

## Location

Delhi

## Work experience

Operations Assistant at PolicyBazaar\.com, Feb 2025 \- Present · 1 yr 5 mos, India, Managed 50–60\+ daily customer interactions via calls, email, and chat, resolving queries on policies, claims, and renewals while maintaining 95%\+ CSAT\. Educated customers on coverage, exclusions, waiting periods, and claim procedures to reduce repeat queries\. Assisted with claim intimation and documentation, ensuring TAT compliance as per IRDAI guidelines\. Coordinated with customers, hospitals, and TPA teams for cashless and reimbursement claims, tracking cases in CRM and providing proactive updates to reduce escalations\. Verified KYC and policy documents to prevent fraud and claim rejections\. Explained plan benefits, premiums, co\-pay, and network hospitals to help customers choose suitable policies\. Managed renewals and endorsements, achieving high retention, and resolved issues related to issuance, payments, and claim delays with first\-contact resolution focus\. Key skills: health insurance knowledge \(sum insured, PED, OPD, NCB\), CRM tools \(Salesforce, Zoho, Freshdesk\), compliance, data privacy, empathy, and communication\.

Customer Service Representative at Wipro, Aug 2024 \- Jan 2025 · 6 mos, India, Assisted AT&T employees in the health and welfare domain through a chat process, providing timely and accurate responses to inquiries\. Handled tickets related to health benefits, wellness programs, and employee services, ensuring efficient issue resolution and maintaining high customer satisfaction\.

Business Development Manager at Mavilach Group, Jun 2023 \- Sep 2023 · 4 mos

## Education

Bachelor of Business Administration \- BBA, Guru Gobind Singh Indraprastha University

Bachelor of Business Administration \- BBA, Business, Management, Marketing, and Related Support Services, Guru Gobind Singh Indraprastha University

[View the original profile](https://tal.club/meet/geetika-1)

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