Headline

Analyst || Project Associate || Electronics & Communication Engineer

About

Data & Business Analyst with 1.5+ years turning raw data into clear, actionable insights. I build Power BI dashboards, write efficient SQL, and automate manual reporting — cutting workload by 95% through Python at my current role. I also bridge the gap between business and tech, writing BRDs/FRDs and mapping processes to solve real stakeholder problems. Toolkit: SQL • Power BI • Excel • Python • ETL • Agile/Jira Open to Data Analyst / Business Analyst roles.

Location

Trivandrum

AI stack

claude code

grok

lovable

notebooklm

notion

ChatGPT

Work experience

Engineer at CareStack™ - Dental Practice Management, Aug 2025 - May 2026 · 10 mos, Trivandrum, • Resolved 200+ Level 2 support tickets monthly, handling application support, technical issues, network-related problems, and call quality analysis. • Resolved 300+ Zendesk customer-facing issues; gathered and translated customer issues into business and tech- nical requirements for engineering teams. • Monitored dashboards and performed data analysis using Excel and Power BI to identify trends, track KPIs, and improve operational efficiency. • Performed Root Cause Analysis (RCA) to identify recurring issues, highlight patterns, and recommend process improvements. • Collaborated with cross-functional teams (Development, QA, Support) to ensure requirement clarity and solution alignment. • Extracted and analyzed billing data from databases based on client usage and charge records to ensure accurate invoicing. • Analyzed system logs, APIs, and workflows to identify integration issues and performance bottlenecks. • Contributed to process improvements, reducing manual workload by 95 percent through automation via scripting. Created and maintained documentation for issue resolution, process flows, and knowledge management.

Project Associate at Indian Institute of Science (IISc), Jan 2024 - Jul 2024 · 7 mos, Bengaluru, • Conducted data collection, analysis, and validation to optimise system performance; documented insights to support decision making. • Collaborated with stakeholders to understand requirements and improve system efficiency; prepared structured reports on findings.

Python Full-stack Developer Intern at One Team Solutions Edtech Pvt Ltd, Aug 2023 - Jan 2024 · 6 mos, Trivandrum, Kerala, India, • Developed web applications using Python Backend. • Managed relational databases using MySQL.

Education

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Sree Chitra Thirunal College of Engineering, Pappanamcode, Thiruvananthapuram

Higher Secondary Education, Computer Science, Carmel Girls' Higher Secondary School