---
title: "Geethika Soma - Senior Customer Service Associate in Hyderabad | Tal"
description: "Meet Geethika Soma, Senior Customer Service Associate at Firstsource based in Hyderabad."
image: "https://tal.club/meet/geethika-soma/share-image"
---

# Geethika Soma on Tal

## Headline

Senior Customer Service Associate at Firstsource

## Location

Hyderabad

## Work experience

Senior Customer Service Associate at Firstsource, Mar 2025 \- Jan 2026 · 11 mos

Human Resources Project Intern at HCL Infosystems Ltd\., Jan 2025 \- Mar 2025 · 3 mos, India, Conducted a project on Quality of Work Life \(QWL\) at HCL Infosystems Ltd to analyze employee satisfaction and workplace conditions\. Collected and analyzed employee data through surveys and questionnaires to identify key HR issues affecting productivity and engagement\. Studied factors such as work environment, job satisfaction, and employee well\-being\. Suggested improvements to enhance employee engagement and organizational effectiveness\.

Human Resources Project Specialist at HCL Infosystems Ltd\., Jan 2025 \- Mar 2025 · 3 mos, · Conducted a study on employee satisfaction and work environment factors impacting performance\. · Gained practical understanding of HR concepts such as employee engagement and organizational behaviour\. · Suggested improvements to enhance employee engagement and productivity\. · Collected and analysed employee feedback through surveys and structured questionnaires\. · Identified key issues related to work\-life balance, job satisfaction, and workplace conditions\.

Process Associate at Accenture Solutions Private Ltd, Dec 2023 \- Dec 2024 · 1 yr 1 mo, India, · Managed client interactions and ensured high\-quality service delivery within SLA timeline\. · Acted as SME, handling escalations and resolving complex issues with strong problem\-solving skills\. · Supported onboarding and training of new employees, improving team productivity\.

## Education

Master of Business Administration, Human Resources Management and Services, Samskruti Institute of Business Management

Bachelor of Commerce, B\.Com Computer Applications, Pragathi Junior, Degree & PG College College \(Co\-Ed\.\), Hyderabad

[View the original profile](https://tal.club/meet/geethika-soma)

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