Geethika Soma
Senior Customer Service Associate at Firstsource
Hyderabad
2+ years of work experience
Mar 202511 mosJan 2026
Jan 20253 mosMar 2025
India
Conducted a project on Quality of Work Life (QWL) at HCL Infosystems Ltd to analyze employee satisfaction and workplace conditions.
Collected and analyzed employee data through surveys and questionnaires to identify key HR issues affecting productivity and engagement.
Studied factors such as work environment, job satisfaction, and employee well-being.
Suggested improvements to enhance employee engagement and organizational effectiveness.
Jan 20253 mosMar 2025
· Conducted a study on employee satisfaction and work environment factors impacting performance. · Gained practical understanding of HR concepts such as employee engagement and organizational behaviour. · Suggested improvements to enhance employee engagement and productivity. · Collected and analysed employee feedback through surveys and structured questionnaires. · Identified key issues related to work-life balance, job satisfaction, and workplace conditions.
Dec 20231 yr 1 moDec 2024
India
· Managed client interactions and ensured high-quality service delivery within SLA timeline. · Acted as SME, handling escalations and resolving complex issues with strong problem-solving skills. · Supported onboarding and training of new employees, improving team productivity.
Education
Master of Business Administration, Human Resources Management and Services
Samskruti Institute of Business Management
20232 yrs2025
Bachelor of Commerce, B.Com Computer Applications
Pragathi Junior, Degree & PG College College (Co-Ed.), Hyderabad
20203 yrs2023
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