Headline

Senior loan Operations Analyst at ANZ support and technology pvt lmt

About

As a dedicated and results-driven professional with extensive experience in banking operations and process optimization, I am eager to contribute my analytical skills and passion for excellence to the Senior Banking Operations Analyst (Fulfilment) role. I thrive in dynamic environments and am committed to enhancing operational efficiency while delivering exceptional service. Joining your esteemed team would be a significant opportunity to leverage my expertise and drive impactful results.

Location

Bengaluru

AI stack

claude

gemini

notion

openai

ChatGPT Images

Microsoft Copilot

Work experience

Senior lending Analyst at ANZ Support and Services Lmt, May 2022 - Mar 2025 · 2 y 10 mo, Bangalore, Performed Reconciliation of customer loan accounts in order to clear the discrepancies between the bank statement and the accounting records. Proactively identifying the risk and addressing complaints or issues raised by customers in a timely and effective manner. Effectively implementing interest rate to customers based on the type of loan account, maintenance of loan accounts and closing of the loan account. Undertaking KYC checks to ensure adherence to all compliance policies, procedures and regulatory obligation. Home loans Processing and renewal of the customer loans. Preparation of documents for final disbursement of loans for both settlement and non-settlement loans. Calculations fees and charges involved for final settlement of loans. Solved disputes of debit and credit transaction of customer. Investigated and resolved consumer transaction disputes through comprehensive research and analysis. Generated regular reports summarizing the status of ongoing projects or initiatives. Been back-up for production lead and been part of sending work in progress reports, pend analysis, productivity and utilization reports and managed control IQ atom. Conducted variance analysis to identify discrepancies and recommend corrective actions. Led cross-functional teams to enhance service delivery and client satisfaction. Developed training programs, elevating team performance and productivity. Managed high-volume transactions with 99% accuracy and compliance. Collaborated with IT to automate workflows, saving 20 hours weekly. Monitored KPIs, achieving a 15% increase in operational performance. Cultivated strong relationships with stakeholders, enhancing collaboration.

Process Associate at Arthur J Gallagher (AJG) Service Centre, Sep 2018 - Aug 2019 · 11 mo, Bangalore, Processed UK clients Insurance Application. Client Data Validation. Indexing the client's data into the CAP database. Processed pre and post commission. Calculating premiums and sending renewal invites to the clients. Trained new associates, elevating team performance and morale significantly. Analyzed workflows, identifying bottlenecks and optimizing processes. Developed reports that informed strategic decisions, driving growth. Maintained high customer satisfaction scores, exceeding 90% consistently.

Education

MFA, Accounting and Finance, Seshadripuram First Grade College (S.F.G.C), Bengaluru

Bachelor of Commerce, Accounting and Finance, Kristu Jayanti University