---
title: "Geetanjali I ServiceNow QA Engineer - Senior ServiceNow QA in Pune District | Tal"
description: "Meet Geetanjali I ServiceNow QA Engineer, ServiceNow QA • SQA Engineer | CTFL-ISTQB Certified | ServiceNow ITSM • QRS • ATF| Functional, Manual & Automation E2E Testing |Selenium • API • SQL • ETL| Agile QA | Healthcare, Telecom & Enterprise Products based in Pune District."
image: "https://tal.club/meet/geetanjali/share-image"
---

# Geetanjali I ServiceNow QA Engineer on Tal

## Headline

ServiceNow QA • SQA Engineer \| CTFL\-ISTQB Certified \| ServiceNow ITSM • QRS • ATF\| Functional, Manual & Automation E2E Testing \|Selenium • API • SQL • ETL\| Agile QA \| Healthcare, Telecom & Enterprise Products

## About

Goal\-Oriented\. Curious\. Technology Enthusiast\. Innovation Driven\. Passionate about delivering flawless solutions, I am a Certified Tester Foundation Level \(CTFL\) from ISTQB® \- International Software Testing Qualifications Board\. A Software QA Engineer with a proven track record of ensuring the quality, reliability, and performance of applications\. Eager to work with the latest technologies and keep myself updated\. Team player, realistic, and adaptive\. Having 4\+ years of industry exposure in the IT field, currently working as a lead QA engineer and was involved and responsible for the end\-to\-end testing of the application\. Working with Arctera\.io on their Product Backup Exec\. Testing backup and restore across various platforms through Backup Exec, a single interface that handles virtual machine backups, data recovery, and ransomware prevention\. Formerly worked for Healthcare Client on Master Data Management of the healthcare providers and was responsible for the checks of passing the golden record\. Managed the Golden Record from the MDM\(Master Data Management\)\. Introduced with the Automation testing using Selenium WebDriver\. Having exposure to development requirements from the UI/UX side and their testing for a Telecom client\. Introduced with ITSM and ServiceNow administration & testing\. Also worked as an ITSM process Subject Matter Expert and Process Trainer for the manufacturing domain and process industry, handling technical and operational issues along with testing to enable problem resolution\. Along with that handled the team with the process and its issues\. Below is my skillset: Software Testing & Quality Assurance: Functional, Smoke, Sanity & Regression Testing \| UAT, MDM Testing, SLA Testing \| Performance & API Testing Test Automation & CI/CD: Selenium WebDriver \| TestNG \| Postman \| Jenkins \(CI/CD\) \| Maven \| JMeter Methodologies & ITSM: Agile \(Scrum\) & Waterfall \| ITIL Framework \| ServiceNow ITSM \(Incident, Problem, Request, Knowledge, Asset, SLA, Service Catalog\), ATF Tools & Platforms: Git \| GitHub \| Toad \| DB Visualizer \| WinSCP \| Confluence \| Veritas Backup Exec \| VCenter Databases & Programming: SQL \| DB2 \| MySQL \| Database Testing \| Java \(basic\) Test & Defect Management: JIRA \| Rally \| MTM \| ServiceNow \| Incident Hub \| Bug Tracking & Issue Resolution Actively exploring opportunities as SQA / Senior QA / Automation QA Engineer on Agile teams\. If your team is hiring, or if you have any leads in your network, I’d love to connect\! Please feel free to reach out via DM or below\. Geetanjali gautam\.geetanjali27@gmail\.com

## Location

Pune District

## Work experience

Senior ServiceNow QA at Ascendion, Mar 2026 \- Present · 4 mos, Pune City, Maharashtra, India

Software Quality Assurance Engineer \(formerly Veritas Technologies\) at Arctera\.io, Apr 2025 \- Dec 2025 · 9 mos, Pune District, Maharashtra, India, ▪ Gained knowledge of the Backup Exec product, backup and recovery & Data lifecycle management\. ▪ Strengthened product reliability by validating enterprise backup and restore workflows using Veritas Backup Exec across real\-world scenarios\. ▪ Executed test cases, involved in hardening activity & testing till the end of feature release\. ▪ Performed testing and RCA for the defect, performed defect management, and worked through the whole defect lifecycle\. ▪ Scheduled and ran jobs for backup and restore activities using Backup Exec\. ▪ Performed end\-to\-end functional, regression, and compatibility testing for Backup Exec backup and recovery workflows across Windows, Linux, and virtualized environments\. ▪ Tested & Validated backup and restore integrity & ensured cross\-platform compatibility by testing backup and restore functionality across MS Exchange, SharePoint, VMware vCenter/ESXi, and Proxmox environment which improved recovery reliability and reduced restore failures\. ▪ Executed file\-level, VM\-level, and application\-level backups across Windows and Linux clients; verified restore accuracy and data reliability\. ▪ Tested Server backup and recovery workflows, including full, incremental, and differential backups, point\-in\-time and granular file restores\. ▪ Worked with various storage environments \(disk, deduplication storage, cloud storage\) to validate backup targets and recovery workflows\. ▪ Reported defects with logs, evidence, and root cause details; collaborated with developers to accelerate defect closure and release timelines\. ▪ Improved release stability and quality by leading end\-to\-end system and regression testing for enterprise backup solutions across multi\-platform environments\. ▪ Driving releases, hardening cycles and final feature signoffs to ensure production readiness\. ▪ Collaborating with product owners and developers to mitigate release risks and strengthen

Lead Quality Assurance Engineer at Persistent Systems, Nov 2023 \- Apr 2024 · 6 mos, Pune District, Maharashtra, India, ▪ Working for Healthcare Client \(UnitedHealth Group \- Optum\)\. ▪ Working on Master Data Management of the healthcare providers and responsible for the checks of passing golden record involving end to end testing\. Managed the golden record from the MDM\(Master Data Management\)\. ▪ Understanding the business requirements, preparing test scenario, test data & test cases\. ▪ Involvement in Test Execution, Results Analyzing and Defect Reporting\. ▪ Boosted test productivity by 30% by designing and executing high\-quality, reusable test cases\. ▪ Ensured end\-to\-end data integrity for MDM and ETL pipelines through comprehensive test planning and SQL\-based validation of data in databases\. ▪ Validated logs in the server ▪ Reduced defect leakage by 25% by establishing disciplined defect tracking and resolution workflows in JIRA and Rally\. ▪ Improved release velocity by 25% through development and optimization of Selenium automation scripts\. ▪ Delivered two high\-impact client releases by driving cross\-functional collaboration and maintaining strict quality standards\. ▪ Participated in sprint planning, estimation, and risk assessment discussions\. ▪ Reviewed Test Reports and Prepared Summary Reports\. ▪ Managing Daily Status Report and Weekly Status Report\. ▪ Team Communication and Customer Communication\.

System Implementor at Amdocs, Apr 2022 \- Aug 2023 · 1 yr 5 mos, Pune District, Maharashtra, India, ▪ Collaborated with Dev and QA teams to ensure product quality\. ▪ Developed and executed test cases using Agile methodologies\. ▪ Involvement in Test Execution, Results Analysis, and Defect Reporting along with Defect tracking\. ▪ Drove a 20% reduction in post\-production defects by leading rigorous Functional End\-to\-End testing, UAT, Sanity testing, Regression testing, and SIT testing for the developed features across releases\. ▪ Strengthened business–technology alignment by partnering with developers and business analysts to define effective, requirement driven test strategies\. ▪ Introduced to HRSD module of ServiceNow\. ▪ Led validation of ServiceNow ITSM modules including Incident, Problem, Change, Request, and SLA\. ▪ Performed workflow validation including Business Rules, Client Scripts, and approval flows\. ▪ Reduced post\-production defects by 20% through comprehensive regression testing\. ▪ Ensured 100% requirement traceability and audit compliance\. ▪ Coordinated UAT cycles with telecom stakeholders ensuring seamless production releases\. ▪ Supported integration validation between ServiceNow and telecom backend systems\.

Assistant System Engineer at Tata Consultancy Services, Aug 2020 \- Feb 2022 · 1 yr 7 mos, Pune, Maharashtra, India, ▪ Spearheaded end\-to\-end testing of core ServiceNow ITSM implementations\. ▪ Delivered KPI’s against ITSM processes\. ▪ Advanced ITSM maturity and compliance by leading end\-to\-end testing and governance of core ServiceNow modules, including Incident, Change, Problem, Request, Knowledge, Service Catalog, Asset, and SLA Management\. ▪ Stabilized and optimized IT operations through proactive ServiceNow administration and rapid resolution of functional and user support issues\. ▪ Achieved 95% client satisfaction by driving UAT execution and delivering targeted stakeholder training, accelerating adoption and shortening incident resolution cycles\. ▪ Increased SLA visibility by 30% and improved service performance by 10% by designing insight\-driven ServiceNow dashboards and reports to support leadership decision\-making\. ▪ Provided production support and ensured rapid defect resolution\. ▪ Improved SLA compliance, enhanced ITSM workflows, and ensured high\-quality ServiceNow implementations aligned with ITIL standards\.

## Education

Bachelor of Engineering \(BEng\), Electronics Engineering, MAEER's Maharashtra Academy of Engineering, Pune

ishan international

[View the original profile](https://tal.club/meet/geetanjali)

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