Headline

HR Executive · Talent Acquisition & Employee Relations · BFSI & BPO Operations 📍 Bhopal, Madhya Pradesh, India

About

I'm an HR professional with 6+ years of hands-on experience spanning talent acquisition, employee relations, on-floor training, and BFSI customer operations. I've worked across diverse sectors — BPO, aviation (IndiGo via IGT Solutions), and fintech (Niyo–Yes Bank) — building a well-rounded understanding of people, processes, and performance. What drives me is simple: I genuinely care about people — whether that's a new hire finding their footing on Day 1, a team member needing a mentor on the floor, or a customer who needs their problem solved calmly and completely. I bring structure and warmth in equal measure. Currently seeking HR Executive, Talent Acquisition, or People Operations roles where I can contribute meaningfully to a growing, people-first organisation. Based in Bhopal — open to hybrid and remote opportunities.

Location

Greater Bhopal Area

Work experience

Human Resources Executive Recruitment at Ebullient Services, Dec 2023 - May 2026 · 2 yrs 6 mos, Uttar Pradesh, India, Owned the full recruitment lifecycle — sourcing, screening, interviews, and offer management — maintaining quality hires even during high-volume drives. Designed and led onboarding workflows with 100% documentation compliance, ensuring every new joinee had a smooth, confident Day 1. Served as a go-to person for employee grievances, building trust and helping sustain a positive, low-attrition work culture. Coordinated appraisal cycles, salary benchmarking, and KPI-aligned HR reporting for senior stakeholders. Maintained HRIS accuracy and collaborated cross-functionally to keep daily HR operations running without friction.

Mentor (On-Floor Trainer) at IGT Solutions, Nov 2022 - Dec 2023 · 1 yr 2 mos, Bhopal, Madhya Pradesh, India, Mentored new agents on voice, email, and chat processes, significantly cutting ramp-up time through personalised coaching. Ran quality calibration sessions and on-floor training to ensure consistent adherence to IndiGo's service standards. Tracked performance metrics proactively, identifying skill gaps and implementing targeted improvement initiatives. Recognised by senior management for driving measurable gains in team CSAT scores and overall productivity.

Customer Care Executive at Technotask Business Solutions Pvt Ltd, May 2020 - Jan 2022 · 1 yr 9 mos, Bhopal, Madhya Pradesh, India, Handled 80% voice + 20% email support for banking customers, resolving ATM issues, debit card disputes, chargebacks, and account queries. Consistently achieved First-Call Resolution (FCR) targets while maintaining strict RBI, KYC, and data privacy compliance. Recognised for high CSAT scores and meticulous case documentation with timely escalation of regulatory disputes.

Education

Bachelor of Arts - BA, Humanities, Arts, Social Sciences, Linguistics, Cultural Sciences, Barkatullah University, Bhopal