Geeta Bista

5+ years of work experience

Apr 20242 yrs 8 mosPresent

Bangalore Urban

Oct 20221 yr 7 mosApr 2024

Exhibited proficiency in financial risk identification and analysis. Identified and analyzed client transactions to detect unusual or suspicious financial activities, including identity theft, payment fraud, and scam patterns. Excelled in transaction monitoring and back-end operations with a strong focus on compliance. Conducted thorough case analyses to ensure adherence to regulatory policies. Managed customer business accounts, ensuring compliance with legal requirements and addressing fraudulent models. Participated in monitoring transactions between Google and account holders, identifying fraudulent activities such as the use of expired or stolen payment methods. Reviewed accounts to analyze and identify fraudulent activities, ensuring compliance with safety and regulatory standards. Managed team performance, ensuring overall development and achievement of key performance goals. Mapped client expectations and requirements, discussing them with team members and top management, and ensuring compliance with SLAs to enhance customer satisfaction levels. Assisted the team by serving as a coach, facilitator, problem solver, and active team member. Provided floor support related to product and process inquiries. Responsible for daily, weekly, and monthly reporting to upper management as per organizational requirements. Supported quality audits and feedback sessions to maintain high operational standards. Conducted daily huddles and refresher sessions focused on identified opportunity areas. Handled escalations to ensure timely resolution, while providing feedback and coaching to staff members to reduce future occurrences.

Mar 20213 yrs 2 mosApr 2024

Bangalore Urban, Karnataka, India

- NowPresent

Responsibilities as a Compliance Analyst – U.S. Retirement Plans: Ensured retirement plans (including 401(k), 403(b), and defined benefit pension plans) adhered to ERISA, IRS, and Department of Labor (DOL) regulations, maintaining legal integrity and operational accuracy. Reviewed employee census data to determine plan eligibility, calculated employer matching and profit-sharing contributions, and verified compliance with plan provisions. Conducted annual non-discrimination tests such as ADP/ACP, top-heavy, coverage, and 410(b) tests to ensure equitable plan participation across employee demographics. Prepared and submitted IRS Form 5500 and related schedules, ensuring timely and accurate regulatory reporting. Collaborated with internal teams and external auditors during plan audits, providing documentation and resolving compliance discrepancies. Identified gaps in compliance workflows and implemented process enhancements to reduce risk and improve efficiency.