Headline

Business Advisory Associate | Aspiring Business Analyst | Process Improvement | CRM | Customer Operations | Data-Driven Problem Solver

About

I enjoy understanding how businesses work, identifying patterns in data, and finding practical ways to improve processes. In my current role at Accenture, I work within Business Advisory, where I support customer operations while identifying opportunities to improve workflows, knowledge management, and operational efficiency. One initiative involved analyzing training queries raised by new team members, classifying them into business themes, and presenting management with a three-month communication plan to address the most common knowledge gaps through structured weekly learning content. This experience reinforced my interest in Business Analysis; turning observations into insights and insights into actionable recommendations. I am currently strengthening my analytical toolkit through SQL, Advanced Excel, Power BI, and business process analysis while building hands-on projects in reporting, data visualization, process improvement, and requirements analysis. I am particularly interested in Business Analysis, Operations Analysis, Customer Experience, CRM, and Process Improvement roles where I can collaborate with stakeholders, analyze business problems, and contribute to data-informed decision-making. Core Skills • Business Process Analysis • Requirements Gathering • Process Improvement • Root Cause Analysis • Stakeholder Communication • SQL (Learning) • Power BI (Learning) • Advanced Excel • Data Analysis • Documentation & Knowledge Management I'm always open to connecting with professionals who enjoy solving business problems through data, collaboration, and continuous improvement.

Location

Greater Delhi Area

AI stack

claude code

Work experience

Business Advisory Associate at Accenture, Sep 2025 - Present · 1 yr 1 mo, Gurugram, Haryana, India, • Supported business operations by resolving customer and process-related queries while maintaining service quality and operational KPIs. • Maintained and analyzed a structured repository of training queries and trainer responses to identify recurring knowledge gaps. • Classified recurring issues into business categories and presented analytical findings to management. • Designed a three-month knowledge reinforcement plan consisting of weekly learning communications prioritized by query frequency. • Identified opportunities for process improvement by transforming operational data into actionable business recommendations. • Collaborated with trainers and stakeholders to improve knowledge management and operational readiness. Key Skills: Business Analysis, Requirements Gathering, Process Improvement, Root Cause Analysis, Stakeholder Communication, Data Analysis, Microsoft Excel, Documentation.

Operational Specialist at Amazon, Mar 2023 - Sep 2025 · 2 yrs 7 mos, Delhi, India, Conducted large-scale analysis of customer feedback and operational data to uncover trends and improve service delivery Acted as a Subject Matter Expert (SME), providing actionable insights to internal teams for process and experience optimization Identified recurring customer issues and contributed to improving workflows and customer journey touchpoints Supported cross-functional teams by translating raw data into clear, structured insights for decision-making Strengthened communication strategies for international customers, ensuring clarity and consistency

Process Associate at IGT Solutions, Mar 2023 - Jan 2024 · 11 mos, Gurugram, Haryana, India, Analyzed customer cases to identify behavioral trends and recurring issues impacting user experience Provided qualitative insights that supported improvements in customer acquisition and engagement strategies Contributed to early-stage market and customer analysis to support business and marketing decisions Documented customer insights and patterns to assist product and marketing teams in refining user journeys Built a foundation in data-driven thinking and structured problem-solving

Education

Master of Business Administration - MBA, Marketing/Marketing Management, General, Delhi Technological University (Formerly DCE)

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Guru Gobind Singh Indraprastha University