About
I’m Gauthamarvind Poongunran, a Business Process Lead with over 9 years of experience helping organisations across e-commerce, banking, telecom and defence technology streamline operations and scale efficiently. My Journey From the ground up in process improvement, I’ve worked at the intersection of operations and strategy. I help organisations design, optimise and standardize business processes using BPMN 2.0 and Lean Six Sigma practices. My focus has always been on simplifying complexity, reducing bottlenecks and ensuring changes stick. What Drives Me For me, process work is about impact. I love enabling teams to deliver faster, removing the frustrations of manual work and building systems that support growth. I enjoy creating structures that balance efficiency, governance and customer experience while aligning diverse stakeholders. Core Expertise • Business Process Improvement (Lean Six Sigma GB) • BPMN 2.0 process modeling • Kaizen events & continuous improvement workshops • Cross-functional collaboration & stakeholder alignment • Governance models, SOPs and process controls • Customer journey optimization across global operations Global Experience I’ve collaborated with teams across North America, the UK, the Middle East and Australia driving initiatives that required cultural adaptability and cross-border alignment. What’s Next I’m open to opportunities in Process Improvement, BPM and Process Excellence whether remote or hybrid. If you’re looking for someone who can untangle complexity, design scalable processes and bring stakeholders on board, let’s connect. 📩 DM to connect
Work experience
Lead II - Enterprise Solutions at UST, Nov 2025 - Present · 11 mos, Bengaluru, Karnataka, India, Deputed to Waters Corporation as Senior Business Process Analyst leading the establishment of an enterprise wide BPM practice using Celonis Process Management. Responsible for defining the enterprise architecture using APQC framework, BPMN 2.0 modelling standards and governance practices, while developing a business process maturity model to embed a sustainable, data driven continuous improvement culture across the organization.
Business Process Consultant - Process & Business Improvement at Telstra, Jul 2023 - Oct 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India
Associate Business Consultant at Tech Mahindra, May 2022 - Jul 2023 · 1 yr 3 mos
Associate Process Engineer at Wells Fargo, Dec 2020 - May 2022 · 1 yr 6 mos
Process Specialist at Walmart Global Tech India, Aug 2019 - Dec 2020 · 1 yr 5 mos, Bangalore
Senior Associate at Amazon Development Center, Apr 2017 - Aug 2019 · 2 y 4 mo, Bangalore
