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Gautham Lakdive

Product Lead | B2B & B2C SaaS | Technical Systems & Integrations | Ex-Freshworks, Zoho

Chennai

6+ years of work experience

AlgoSoftware
Feb 20251 yr 5 mosJun 2026

Chennai, Tamil Nadu, India

Led product strategy, business operations, and technical delivery for an elite GTO training suite (Tracker, Solver, Trainer, Reports). - Identified an underserved B2B market opportunity, architected a white-labeled platform with tiered licensing, and secured 5 pilot partners projecting $25K MRR. - Overhauled the subscription infrastructure by migrating to CRM and implementing clear stake-based pricing tiers, cutting billing-related support tickets by 40% and reducing checkout abandonment by 8%. - Accelerated feature delivery by leveraging AI tools (Cursor and Claude) to "vibe code" and ship the core Trainer v3 module, active users with a 69% weekly retention rate and 27-minute average session times. - Built an AI Coaching Assistant MVP that reduced user strategy analysis time from 10 minutes to 30 seconds.
Freshworks
Jul 20222 yrs 8 mosFeb 2025

Chennai, Tamil Nadu, India

Led development and ownership of Marketplace Integrations for Freshdesk and Freshdesk Omni - Prevented $200K MRR churn (2,800 customers) when Shopify delisted the integration app, completing emergency OAuth migration in 45 days with less than 2% service interruptions. - Generated $40K MRR from 5 enterprise customers and reduced operational costs $250K annually by integrating Freshsuccess with Freshworks CRM, addressing its previous standalone nature and customer demand for seamless integration. - Orchestrated Slack integration launch in 1 quarter, generating $55K MRR from 30 users, by conducting customer interviews to prioritize key use cases and design an MVP, overcoming previous delays due to inflated scope. - Unblocked $1.2M sales pipeline by delivering first-to-market Travelport GDS SOAP API integration for travel clients, building an out-of-the-box solution to meet constant customer demand for GDS integration with chat modules
HTC Global Services
Feb 20226 mosJul 2022

Chennai, Tamil Nadu, India

Scaled CMRL's QR ticketing platform from 100k to 500k users while managing system reliability and product roadmap - Implemented cloud-based monitoring for 100+ metro gates, saving 112+ hours/month by eliminating manual on-site maintenance, addressing the unsustainable 40 hours/week spent on physical site visits. - Developed a self-service dashboard for CMRL station controllers, reducing ticket amendment time from 30 minutes to seconds, resolving 30–40 daily issues, and minimizing revenue leakage
Zoho Corporation
Apr 20172 yrs 5 mosAug 2019

Greater Chennai Area

Managed Zoho CRM integrations and trial optimization within Zoho One ecosystem - Generated $35K+ MRR and improved CSAT by integrating Zoho CRM-WorkDrive, establishing a unified storage strategy across Zoho One, addressing the deprecation of Zoho Docs integration and customer requests for tighter integration with WorkDrive. - Optimized free-trial funnel, increasing paid conversion by 28% and expanding high-value segments, by engaging Sales, Marketing, and Support to tailor the onboarding experience, addressing a significant drop in trial sign-up conversions.

Gautham’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
codex
codex
cursor
cursor
gemini
gemini
hugging face
hugging face

Education

University of Madras

Bachelor of Science - BS, Computer Science

University of Madras

20083 yrs2011

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Headline

Product Lead | B2B & B2C SaaS | Technical Systems & Integrations | Ex-Freshworks, Zoho

About

I am a Product Lead with over a decade of experience driving high-impact growth for global SaaS leaders like Freshworks and Zoho, as well as high-velocity startups. I specialize in the intersection of AI/LLM, integration, B2B marketplace ecosystems, and retention-led growth. Throughout my career, I have focused on turning complex technical challenges into scalable revenue drivers.

Location

Chennai

AI stack

anthropic apis

claude code

codex

cursor

gemini

hugging face

Work experience

Senior Product Manager at AlgoSoftware, Feb 2025 - Jun 2026 · 1 yr 5 mos, Chennai, Tamil Nadu, India, Led product strategy, business operations, and technical delivery for an elite GTO training suite (Tracker, Solver, Trainer, Reports). - Identified an underserved B2B market opportunity, architected a white-labeled platform with tiered licensing, and secured 5 pilot partners projecting $25K MRR. - Overhauled the subscription infrastructure by migrating to CRM and implementing clear stake-based pricing tiers, cutting billing-related support tickets by 40% and reducing checkout abandonment by 8%. - Accelerated feature delivery by leveraging AI tools (Cursor and Claude) to "vibe code" and ship the core Trainer v3 module, active users with a 69% weekly retention rate and 27-minute average session times. - Built an AI Coaching Assistant MVP that reduced user strategy analysis time from 10 minutes to 30 seconds.

Senior Product Manager at Freshworks, Jul 2022 - Feb 2025 · 2 yrs 8 mos, Chennai, Tamil Nadu, India, Led development and ownership of Marketplace Integrations for Freshdesk and Freshdesk Omni - Prevented $200K MRR churn (2,800 customers) when Shopify delisted the integration app, completing emergency OAuth migration in 45 days with less than 2% service interruptions. - Generated $40K MRR from 5 enterprise customers and reduced operational costs $250K annually by integrating Freshsuccess with Freshworks CRM, addressing its previous standalone nature and customer demand for seamless integration. - Orchestrated Slack integration launch in 1 quarter, generating $55K MRR from 30 users, by conducting customer interviews to prioritize key use cases and design an MVP, overcoming previous delays due to inflated scope. - Unblocked $1.2M sales pipeline by delivering first-to-market Travelport GDS SOAP API integration for travel clients, building an out-of-the-box solution to meet constant customer demand for GDS integration with chat modules

Lead Product Manager at HTC Global Services, Feb 2022 - Jul 2022 · 6 mos, Chennai, Tamil Nadu, India, Scaled CMRL's QR ticketing platform from 100k to 500k users while managing system reliability and product roadmap - Implemented cloud-based monitoring for 100+ metro gates, saving 112+ hours/month by eliminating manual on-site maintenance, addressing the unsustainable 40 hours/week spent on physical site visits. - Developed a self-service dashboard for CMRL station controllers, reducing ticket amendment time from 30 minutes to seconds, resolving 30–40 daily issues, and minimizing revenue leakage

Associate Product Manager at Zoho Corporation, Apr 2017 - Aug 2019 · 2 yrs 5 mos, Greater Chennai Area, Managed Zoho CRM integrations and trial optimization within Zoho One ecosystem - Generated $35K+ MRR and improved CSAT by integrating Zoho CRM-WorkDrive, establishing a unified storage strategy across Zoho One, addressing the deprecation of Zoho Docs integration and customer requests for tighter integration with WorkDrive. - Optimized free-trial funnel, increasing paid conversion by 28% and expanding high-value segments, by engaging Sales, Marketing, and Support to tailor the onboarding experience, addressing a significant drop in trial sign-up conversions.

Education

Bachelor of Science - BS, Computer Science, University of Madras