Headline

Biz Ops & Project Management

About

With 15 years of dedicated experience in the ever-evolving Fintech landscape, I am a program management enthusiast at the intersection of Operations and Technology. My unwavering passion lies in crafting and leading teams to scale business ventures. Throughout my journey, I've been privileged to contribute my skills to esteemed organizations such as Genpact, Barclays, American Express, and Better, where I've focused on building, launching, and optimizing operations, often during periods of uncertainty and inception. These experiences have provided me with the opportunity to be part of transformative change initiatives.

Location

Greater Delhi Area

AI stack

claude

gemini

notion

openai

Gamma

Microsoft Copilot

Work experience

Senior Manager Business Operations at Current India, Jan 2025 - Present · 1 yr 9 mos, Gurugram, Current is where I sit right in the middle of the business. I work across workforce operations, data, reporting and Technology, usually picking up the problems that fall between teams and figuring out how to get them moving. Complexed situations, moving parts, and different teams. Still needs to get done.

Operations Enablement & Analytics at WieldyAi, Sep 2023 - Dec 2024 · 1 yr 4 mos, Remote, Insurance portals are not exactly famous for making life easy. I spent my time figuring out how dozens of payer portals structured claims data, translating that mess into something Product and Engineering could actually build with, testing integrations end-to-end, and chasing down the missing pieces. Basically, I became the guy sitting between the website, the data, the engineers and the customer. And then I documented the whole thing so the next problem didn't have to start from zero.

Business Excellence Manager at Better.com, Feb 2021 - Aug 2023 · 2 yrs 7 mos, Gurugram, Haryana, India, ● Established and scaled Better.com's India office Real Estate Business Ops team overseeing 5 functions: Agent onboarding & market expansion, ops insight, revenue & collection, and quality audit for BRE Operations. ● Drove the implementation of a performance management plan for Business Office Ops' functions. ● Led the transition to a new CRM tool for 1200+ users in collaboration with the Central strategy team. ● Co-led strategic planning for the onboarding of 400+ Realtors during a nationwide expansion across 20+ states and 50+ markets. ● Collaborated with Partner Ops team to launch the Deal Desk team, defining workflows, designing SOPs, creating scripts, and training team members.

Manager- Mortgage Ops at Better.com, Jun 2018 - Jan 2021 · 2 yrs 8 mos, Gurgaon, India, ● Worked as a Process manager for the Closing Disclosure Ops and scaled a team of 4 members to a team of 120+ FTEs in Better com, Gurgaon. ● Worked closely with Functional managers, Business Ops, and Strategy team to manage and grow the process to 3 businesses (including 2 external clients). ● Oversaw the process for the launch of 2 clients helping the business in 506.59% YoY increase. ● Led the process, which was instrumental to help the business in achieving a YoY increase in total funded loan volume from Jan 20 to Jan 21 (680 Million to approx 8.5 Billion).

Insurance at Better.com, Aug 2016 - Jun 2018 · 1 yr 11 mos, Gurgaon, Haryana, India, ● Managed Pipeline Insurance Function, and took care of the process optimization and automation of some functions to achieve a better turn around time. ● Designed Standard Operational Procedure and Training material for new hires.

Master Reconciliation Analyst at American Express, Mar 2014 - Aug 2016 · 2 yrs 6 mos, Gurgaon, Haryana, India, ● Joined the Pilot project of Outbound Team in payment reconciliation process which helped in improving the process turn around time. ● Successfully implemented the action plan to increase the Net Promoter Score.

Process advisor at Barclays, Mar 2012 - Mar 2014 · 2 yrs 1 mo, Noida Area, India, Card operations and Collection.

Education

PGDBM, Banking and Finance management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Diploma in Networking Engineering, Networking Engineering, CMS Computer Institute