---
title: "Gaurav Sharma - Director - Growth in Gurugram | Tal"
description: "Meet Gaurav Sharma, Helping enterprises get real value from SaaS and AI, not just go-live | Writing about CS, AI, Science and Tech | 12+ years across global accounts based in Gurugram."
image: "https://tal.club/meet/gaurav-sharma-2/share-image"
---

# Gaurav Sharma on Tal

## Headline

Helping enterprises get real value from SaaS and AI, not just go\-live \| Writing about CS, AI, Science and Tech \| 12\+ years across global accounts

## About

I operate at the intersection of enterprise transformation, delivery leadership, and revenue accountability — and lately, hands\-on experimentation with AI tools\. Over the past 12\+ years I have led finance and operational modernization across global enterprises, combining deep Order\-to\-Cash expertise with structured implementation ownership and measurable value realization\. My experience spans the full transformation lifecycle — from solution design and scoping through go\-live execution, KPI governance, executive stakeholder engagement, and renewal and expansion ownership across $750K–$1\.5M ARR portfolios\. At HighRadius, I partnered with CFO organizations to architect O2C transformation programs targeting 10–20% DSO improvement, delivering 198% of my $1M ARR target and earning President's Club recognition\. At Sensei Labs, I led post\-sales implementation and go\-live for 10–15 enterprise accounts \(\~$800K ARR\), establishing KPI governance frameworks to drive measurable transformation outcomes across M&A, ESG, and large\-scale operational programs\. Earlier, as a Management Consultant at Capgemini and through global O2C exposure at Novartis, I built strong foundations in O2C, R2R, and P2P transformation within complex enterprise environments\. I am particularly interested in scaling delivery and customer success capabilities within growth\-stage SaaS organizations serving global enterprise customers across North America, Europe, the Middle East, and Australia\. Outside of work, I have been learning in public\. Over the past few months I have been experimenting with AI tools — building custom GPTs, automating workflows on N8N, running agentic tasks on Claude CoWork, and deploying micro apps on a self\-hosted cloud server\. I built four apps on Lovable without writing a line of code — two of them for my toddler son\. I run a fully automated Instagram content pipeline for a Hindu calendar account, and a daily learning digest that lands in my folder every morning at 8am\. The experiments are ongoing\. I share what I learn — what works, what doesn't, and what surprises me — openly on LinkedIn\. If you are building in this space, or figuring out how AI tools fit into serious enterprise work, I am always up for a conversation\.

## Location

Gurugram

## Work experience

Director \- Growth at Shipsy, Dec 2025 \- Feb 2026 · 3 mos, Gurugram, Haryana, India, Enterprise Customer Delivery & Value Realization: \-Led post\-go\-live customer engagement and performance governance for enterprise logistics and operations platforms\. \-Managed enterprise accounts through implementation stabilization and ongoing adoption tracking\. \-Established KPI monitoring frameworks covering adoption %, ROI realization, cost reduction, and process efficiency improvements\. \-Facilitated executive\-level performance discussions to ensure measurable operational impact\. \-Supported renewal and expansion initiatives through data\-driven value articulation\.

Manager, Sales & Growth – Financial & ESG Reporting SaaS at IRIS Business Services Limited, Feb 2025 \- Dec 2025 · 11 mos, Gurugram, Haryana, India, Enterprise Sales Lead – Sustainability & Financial reporting SaaS \-Led enterprise growth across ANZ, Europe, and India for ESG and sustainability reporting platforms\. \-Built a $500K qualified pipeline within five months by engaging ESG, compliance, and finance leaders in manufacturing and energy sectors\. \-Delivered tailored solution demonstrations aligned with CSRD, ESRS, and GRI frameworks, influencing 6\+ enterprise accounts toward adoption\. \-Partnered and coached a team of SDRs, driving structured prospecting and account engagement programs\. \-Partnered with product and marketing to localize value messaging and accelerate deal velocity across regions\.

Sr\. Customer Success & Growth Manager – Enterprise TMO SaaS at Sensei Labs, Jun 2024 \- Jan 2025 · 8 mos, Enterprise Implementation & Transformation Lead \-Led post\-sales implementation and value realization for enterprise customers leveraging Conductor, an AI\-powered platform designed to manage complex transformation programs including M&A, ESG, and large\-scale operational initiatives\. \-Owned end\-to\-end implementation and go\-live across a portfolio of 10–15 enterprise accounts \(\~$800K ARR\), ensuring structured onboarding and adoption\. \-Established KPI governance frameworks tracking adoption %, ROI realization, cost reduction, and process efficiency improvements\. \-Facilitated executive steering reviews, aligning transformation milestones with financial targets, risk controls, and cross\-functional accountability\. \-Partnered with Finance, Strategy, and Operations leaders to translate strategic objectives into measurable execution plans\. \-Identified expansion opportunities by linking performance insights to evolving enterprise priorities\.

Customer Success & Growth Manager at Sensei Labs, Apr 2023 \- Jun 2024 · 1 yr 3 mos

Customer Success & Implementation Specialist at Sensei Labs, Aug 2022 \- Apr 2023 · 9 mos

Strategic Accounts Manager – Digital Transformation at HighRadius, Mar 2021 \- Aug 2022 · 1 yr 6 mos, Hyderabad, Telangana, India, Enterprise O2C Transformation & Expansion Leadership \-Partnered with CFO organizations to drive advanced Order\-to\-Cash modernization and working capital optimization\. \-Led solution design workshops and implementation scoping for automation\-led O2C programs targeting 10–20% DSO reduction\. \-Developed executive\-level business cases and ROI models to secure enterprise buy\-in\. \-Owned $1M annual ARR target; delivered $1\.98M \(198% attainment\), earning President’s Club recognition\. \-Managed enterprise portfolios up to $1\.5M ARR, driving renewals and multi\-product expansion\. \-Directed cross\-functional collaboration \(5\+ members\) to ensure seamless transition from scoping to implementation\.

Program Manager – Global Finance Transformation at Novartis, May 2019 \- Mar 2021 · 1 yr 11 mos, Hyderabad, Telangana, India, Global O2C Transformation Exposure \-Contributed to enterprise\-scale finance process modernization within a global SAP environment\. \-Supported global O2C harmonization initiatives across billing, collections, and cash application workflows\. \-Collaborated with R2R and P2P stakeholders within broader finance digitization programs\. \-Participated in governance structures aligning regional finance operations to standardized global processes\.

## Education

Master of Business Administration \(M\.B\.A\.\), Business Administration and Management, General, IMI Delhi

Bachelor of Technology \- BTech, Mechanical Engineering, Galgotias College of Engineering and Technology

[View the original profile](https://tal.club/meet/gaurav-sharma-2)

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