Headline

Helping enterprises get real value from SaaS and AI, not just go-live | Writing about CS, AI, Science and Tech | 12+ years across global accounts

About

I operate at the intersection of enterprise transformation, delivery leadership, and revenue accountability — and lately, hands-on experimentation with AI tools. Over the past 12+ years I have led finance and operational modernization across global enterprises, combining deep Order-to-Cash expertise with structured implementation ownership and measurable value realization. My experience spans the full transformation lifecycle — from solution design and scoping through go-live execution, KPI governance, executive stakeholder engagement, and renewal and expansion ownership across $750K–$1.5M ARR portfolios. At HighRadius, I partnered with CFO organizations to architect O2C transformation programs targeting 10–20% DSO improvement, delivering 198% of my $1M ARR target and earning President's Club recognition. At Sensei Labs, I led post-sales implementation and go-live for 10–15 enterprise accounts (~$800K ARR), establishing KPI governance frameworks to drive measurable transformation outcomes across M&A, ESG, and large-scale operational programs. Earlier, as a Management Consultant at Capgemini and through global O2C exposure at Novartis, I built strong foundations in O2C, R2R, and P2P transformation within complex enterprise environments. I am particularly interested in scaling delivery and customer success capabilities within growth-stage SaaS organizations serving global enterprise customers across North America, Europe, the Middle East, and Australia. Outside of work, I have been learning in public. Over the past few months I have been experimenting with AI tools — building custom GPTs, automating workflows on N8N, running agentic tasks on Claude CoWork, and deploying micro apps on a self-hosted cloud server. I built four apps on Lovable without writing a line of code — two of them for my toddler son. I run a fully automated Instagram content pipeline for a Hindu calendar account, and a daily learning digest that lands in my folder every morning at 8am. The experiments are ongoing. I share what I learn — what works, what doesn't, and what surprises me — openly on LinkedIn. If you are building in this space, or figuring out how AI tools fit into serious enterprise work, I am always up for a conversation.

Location

Gurugram

Work experience

Director - Growth at Shipsy, Dec 2025 - Feb 2026 · 3 mos, Gurugram, Haryana, India, Enterprise Customer Delivery & Value Realization: -Led post-go-live customer engagement and performance governance for enterprise logistics and operations platforms. -Managed enterprise accounts through implementation stabilization and ongoing adoption tracking. -Established KPI monitoring frameworks covering adoption %, ROI realization, cost reduction, and process efficiency improvements. -Facilitated executive-level performance discussions to ensure measurable operational impact. -Supported renewal and expansion initiatives through data-driven value articulation.

Manager, Sales & Growth – Financial & ESG Reporting SaaS at IRIS Business Services Limited, Feb 2025 - Dec 2025 · 11 mos, Gurugram, Haryana, India, Enterprise Sales Lead – Sustainability & Financial reporting SaaS -Led enterprise growth across ANZ, Europe, and India for ESG and sustainability reporting platforms. -Built a $500K qualified pipeline within five months by engaging ESG, compliance, and finance leaders in manufacturing and energy sectors. -Delivered tailored solution demonstrations aligned with CSRD, ESRS, and GRI frameworks, influencing 6+ enterprise accounts toward adoption. -Partnered and coached a team of SDRs, driving structured prospecting and account engagement programs. -Partnered with product and marketing to localize value messaging and accelerate deal velocity across regions.

Sr. Customer Success & Growth Manager – Enterprise TMO SaaS at Sensei Labs, Jun 2024 - Jan 2025 · 8 mos, Enterprise Implementation & Transformation Lead -Led post-sales implementation and value realization for enterprise customers leveraging Conductor, an AI-powered platform designed to manage complex transformation programs including M&A, ESG, and large-scale operational initiatives. -Owned end-to-end implementation and go-live across a portfolio of 10–15 enterprise accounts (~$800K ARR), ensuring structured onboarding and adoption. -Established KPI governance frameworks tracking adoption %, ROI realization, cost reduction, and process efficiency improvements. -Facilitated executive steering reviews, aligning transformation milestones with financial targets, risk controls, and cross-functional accountability. -Partnered with Finance, Strategy, and Operations leaders to translate strategic objectives into measurable execution plans. -Identified expansion opportunities by linking performance insights to evolving enterprise priorities.

Customer Success & Growth Manager at Sensei Labs, Apr 2023 - Jun 2024 · 1 yr 3 mos

Customer Success & Implementation Specialist at Sensei Labs, Aug 2022 - Apr 2023 · 9 mos

Strategic Accounts Manager – Digital Transformation at HighRadius, Mar 2021 - Aug 2022 · 1 yr 6 mos, Hyderabad, Telangana, India, Enterprise O2C Transformation & Expansion Leadership -Partnered with CFO organizations to drive advanced Order-to-Cash modernization and working capital optimization. -Led solution design workshops and implementation scoping for automation-led O2C programs targeting 10–20% DSO reduction. -Developed executive-level business cases and ROI models to secure enterprise buy-in. -Owned $1M annual ARR target; delivered $1.98M (198% attainment), earning President’s Club recognition. -Managed enterprise portfolios up to $1.5M ARR, driving renewals and multi-product expansion. -Directed cross-functional collaboration (5+ members) to ensure seamless transition from scoping to implementation.

Program Manager – Global Finance Transformation at Novartis, May 2019 - Mar 2021 · 1 yr 11 mos, Hyderabad, Telangana, India, Global O2C Transformation Exposure -Contributed to enterprise-scale finance process modernization within a global SAP environment. -Supported global O2C harmonization initiatives across billing, collections, and cash application workflows. -Collaborated with R2R and P2P stakeholders within broader finance digitization programs. -Participated in governance structures aligning regional finance operations to standardized global processes.

Education

Master of Business Administration (M.B.A.), Business Administration and Management, General, IMI Delhi

Bachelor of Technology - BTech, Mechanical Engineering, Galgotias College of Engineering and Technology