---
title: "Gaurav Pawar - Product Operations Manager in Bengaluru | Tal"
description: "Meet Gaurav Pawar, Product Operations Manager @ Parspec | Ex-Amazon, Ex-Rippling, Ex-Papaya Global | SaaS Ops | AI/ML Program Delivery | KPI & SLA Governance | MBA – IIM Nagpur based in Bengaluru. AI stack includes aistudio, antigravity, and claude code. Explore public work links including gaurav-p..."
image: "https://tal.club/meet/gaurav-pawar/share-image"
---

# Gaurav Pawar on Tal

## Headline

Product Operations Manager @ Parspec \| Ex\-Amazon, Ex\-Rippling, Ex\-Papaya Global \| SaaS Ops \| AI/ML Program Delivery \| KPI & SLA Governance \| MBA – IIM Nagpur

## About

I am a results\-driven Product Operations and Associate Product Management professional with over 8 years of experience in driving operational excellence, workflow optimization, and scalable execution across high\- growth B2B SaaS and fintech ecosystems\. My expertise lies in aligning cross\-functional teams to accelerate product delivery, enhance customer experience, and improve operational efficiency\. I excel at translating customer pain points and business requirements into structured operational frameworks and scalable workflows by leveraging data\-driven insights and stakeholder collaboration\. Throughout my career, I have demonstrated success in optimizing onboarding, customer operations, and service delivery processes through automation initiatives and agile coordination\. My strong analytical skills and hands\-on expertise in tools like Jira, Confluence, Salesforce, and Tableau enable informed decision\-making and continuous process improvement\. I am passionate about building scalable operational models that improve productivity and support sustainable business growth\. What I bring to the table: • Product Operations & SaaS Platform Scaling • AI/ML Program Delivery & GenAI Operations • Customer Onboarding & Data Migration at Scale • KPI Frameworks, SLA Governance & Executive Dashboards • Cross\-Functional Leadership \(Product, Engineering, CS, AI/ML\) • SQL, Python, Tableau, Looker, Advanced Excel • Agile/Scrum, JIRA, Confluence, Asana • Lean Six Sigma \| Google Project Management Certified MBA in Supply Chain, Operations & Analytics \(IIM Nagpur\)

## Location

Bengaluru

## AI stack

aistudio

antigravity

claude code

claude

codex

gemini

## Work experience

Product Operations Manager at Parspec, Apr 2025 \- Present · 1 yr 6 mos, Leading product operations across 3 AI\-powered product lines, managing end\-to\-end program delivery for GenAI, LLM\-based chatbots, voicebots, and conversational AI solutions for enterprise clients across construction, mechanical, electrical, lighting, and plumbing domains\. Key Achievements: • Achieved 95%\+ on\-time delivery and ≥98% accuracy across enterprise GenAI and AI/ML programs • Delivered 10K\+ AI training datasets for model training and ground truth creation; designed QA frameworks sustaining ≥98% data quality with ≤2% rework rate • Enabled scalable Agentic AI and LLM deployments through structured governance and proactive client engagement What I do: • Drive 3 NLP\-powered chatbots enabling omnichannel customer interaction across text and voice channels • Serve as primary client\-facing POC; manage stakeholder expectations, scope, change requests, and escalations across full project lifecycle • Translate business requirements into delivery roadmaps, sprint plans, and technical execution strategies collaborating with Product, Engineering, and AI/ML teams • Leverage LLMs \(ChatGPT, Claude, Gemini\) for solution design, prompt engineering, RAG pipeline optimisation, and model refinement • Manage Agile/Scrum execution via JIRA, Confluence, Asana — running sprint planning, backlog grooming, stand\-ups, and retrospectives

Operations Analyst at Rippling, Nov 2023 \- Mar 2025 · 1 yr 5 mos, Bengaluru, Karnataka, India, Managed end\-to\-end implementation of SaaS solutions for global clients, optimising payroll, business registration, tax filings, and compliance workflows at one of the fastest\-growing HR\-Tech platforms\. Key Achievements: • Improved operational turnaround by 25% through systematic root\-cause analysis and process redesign • Designed KPI frameworks and led structured performance reviews, directly improving team output and accountability • Built reporting models integrating SQL, Excel, and Looker — delivering insights that shaped resource allocation and workflow prioritisation What I did: • Led cross\-functional collaboration with Sales, Renewals, and Engineering to enhance product adoption and customer satisfaction • Acted as key escalation point, ensuring timely resolution of customer concerns and process improvements • Mentored and managed team members across 2\+ years, driving operational goals in high\-impact environments Tech: SQL, Excel, Looker, Salesforce, JIRA, Confluence

CS Operations Specialist at Papaya Global, Sep 2022 \- Oct 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India, Managed cross\-regional operations across APAC, EMEA, and Americas for a global SaaS payroll and compliance platform, ensuring seamless customer onboarding and consistent SLA performance\. Key Achievements: • Reduced enterprise client onboarding TAT by 30% by redesigning workflows and implementing scalable frameworks • Built real\-time dashboards for SLA adherence, data quality, and client satisfaction — enabling proactive decision\-making What I did: • Led customer onboarding and implementation, ensuring smooth post\-sale transitions for enterprise clients • Managed subscription billing, renewals, and payment escalations, contributing to revenue expansion • Handled Salesforce CRM implementation, maintained accurate client profiles, and completed all tasks within standard SLA • Led audit projects ensuring compliance with internal standards and client requirements Tech: Salesforce, Excel, Google Sheets, SLA Dashboards, Payroll Systems

Catalog Quality Operations Associate at Amazon, Nov 2020 \- Sep 2022 · 1 yr 11 mos, Bengaluru, Karnataka, India, Supported senior operations leadership across 3 global marketplace verticals \(US, UK, Australia, India\) with product performance tracking, quality governance, and continuous process improvement at scale\. Key Achievements: • Achieved 90% escalation resolution rate through proactive risk detection and cross\-functional collaboration • Managed high\-revenue Amazon product catalogs in e\-commerce and retail apparel, ensuring data accuracy and operational efficiency What I did: • Spearheaded onboarding and training sessions across US, UK, Australia, and India markets • Created detailed SOPs to improve onboarding and catalog maintenance processes • Conducted root\-cause analyses and implemented sustainable solutions to improve catalog quality • Partnered with creative, marketing, and product teams to align catalog strategies with business objectives Tech: Amazon Seller Central, Excel, A\+ Content, SEO Tools, Analytics Dashboards

Catalog Quality Operations Trainee at Amazon, Sep 2020 \- Nov 2020 · 3 mos, Bengaluru, Karnataka, India, o We are trained on US, UK, AUSTRALIA, INDIA, UAE and various other English marketplaces on the SOPs of advertising o Review web sites/ ad Creative/ video for content quality based on Content Guidelines\. o Thoroughly check ad content with quality and accuracy\.

Head of Operations/Founding Team at Hibernate Technologies Pvt\. Ltd, Jan 2017 \- Sep 2020 · 3 yrs 9 mos, Chennai, Tamil Nadu, India, Built and led a 50–100 person organisation from the ground up as part of the founding team\. Established performance frameworks, operational processes, and accountability standards for a high\-growth consumer technology marketplace\. Key Achievements: • Scaled team from 0 to 50–100 people — hiring, onboarding, and building performance governance from scratch • Owned company\-wide OKRs — monitored productivity, fulfilment quality, and delivery metrics daily • Delivered data\-backed insights and recommendations to board and investors What I did: • Designed internal workflows across order fulfilment, supply\-demand matching, and vendor management • Oversaw enterprise client onboarding, delivering tailored solutions to meet business needs • Managed complex escalations independently and ensured clean documentation and cross\-functional handoffs • Implemented process automation to improve team productivity and customer satisfaction

## Education

MBA \- EPGP, Supply Chain Operations & Analytics, Indian Institute of Management Nagpur

Bachelor of Technology \- BTech, Computer Science, Dr MGR Educational and Research Institute

## Public links

- gaurav\-pawar\-portfolio\-2026\.web\.app: https://gaurav\-pawar\-portfolio\-2026\.web\.app/

[View the original profile](https://tal.club/meet/gaurav-pawar)

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