Headline

I.T Engineer

About

Experienced IT Support Engineer with practical knowledge in managing all aspects of IT infrastructure, including desktops, laptops, printers, network devices, and servers. Skilled in installing and setting up Ubuntu and Windows operating systems, managing TCP/IP configurations, and onboarding systems in both local and Azure Active Directory domains. Proficient in Windows imaging, activation, and deploying security updates to improve system performance and compliance. I have a proven track record of providing effective remote support through ticketing systems, accurately recording incidents and solutions, and keeping clear communication with stakeholders. I am recognized for quickly solving user problems, maintaining detailed IT asset records, and building strong relationships with end-users to ensure smooth IT operations.

Location

Mumbai

Work experience

Service Engineer at CIEL HR, Nov 2024 - Present · 1 yr 8 mos, Mumbai, Maharashtra, India, I provide complete IT support for desktops, laptops, printers, and network devices to keep everything running smoothly in the organization. I install and set up Ubuntu and Windows systems, manage TCP/IP and router settings, and connect devices to local and Azure domains while ensuring compliance. I take care of Windows imaging, activation, and deploying security patches. I offer remote support through ticketing tools and communicate quickly with stakeholders about IT issues and solutions. I also keep precise records of assets and work with end-users and technical teams to improve IT operations and service quality.

Desktop Engineer at Sureflo Techcon Limited, Jan 2024 - Oct 2024 · 10 mos, Mumbai, Maharashtra, India, Managed all aspects of end-user IT support, including network, peripheral, software, and hardware. installed, set up, and resolved LAN, Wi-Fi, printer, desktop, and laptop problems. oversaw the acquisition and inventory of IT assets, coordinated data restorations, and kept an eye on backup apps. Over 100 users received both on-site and remote support from me, and I regularly met SLA goals while maintaining smooth IT operations.

Graduate Engineering Trainee at Ami Polymer Pvt. Ltd., Aug 2023 - Jan 2024 · 6 mos, Borivali, Maharashtra, India

Education

Bachelor of Science - BS, Computer Science, Thakur ramnarayan college of arts and commerce

Gopalji ananda