Headline

A Tech Savvy Mechanical Engineer | Ex Student at KLE Technological University

About

A Tech Savvy Mechanical Engineer with the knack of finding solutions to complex problems with the aid of a crazy mind. Offering 9+ months of experience in customer support, with an expertise in monitoring, maintaining and completing client requests. Aspiring to combine proven - customer handling skills and excel at any given role. Special interest in backup technology while being open to learn new technologies. Looking forward to have a challenging & satisfying career and be a part of an organization that gives me a scope to enhance my knowledge and skills in order to cope with the latest technological changes.

Location

Hubli

Work experience

Senior Associate Consultant at Infosys, Aug 2025 - Present · 10 mos, Pune District, Maharashtra, India

Backup Administrator at DXC Technology, Sep 2021 - Jul 2025 · 3 yrs 11 mos, Chennai, Tamil Nadu, India, Key responsibilities: Have regular interactions with both internal and external customers as well as Account Managers and management. Resolve escalated customer issues and manage escalations further to internal support. Perform Basic troubleshooting of backup and restore failures on multiple platforms with varied configurations. Perform data restorations for server, file system and or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer. Organize regular audits of backup configurations to ensure quality of service. Proactively look to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent FANATICAL customer service. Provide training, troubleshooting, technical advice and direction to other member of the team.

Student Mentor at KLE Technological University - Hubballi (India), Aug 2018 - Aug 2021 · 3 yrs 1 mo, India

Data Science Intern at Board Infinity, Jan 2020 - Jan 2021 · 1 yr 1 mo

Campus Ambassador at Indian Road Safety Campaign, Oct 2019 - Jan 2020 · 4 mos, India

Education

Bachelor of Engineering - BE, Mechanical Engineering, KLE Technological University - Hubballi (India)

Pre University, SCIENCE, Chinmaya P U College