Headline

Regional Product Management | Customer Success Manager | Payment Gateway | Driving Product Adoption

About

I thrive at the intersection of complex financial technology and the people who use it. With over 17 years of experience in Core Banking and Payment Gateway solutions, I’ve transitioned from managing product roadmaps to ensuring those products deliver measurable success for our clients. ⁠Currently, as a Customer Success Manager, I lead the end-to-end user test experience and pilot programs for new gateway features. My goal is to ensure that every integration is seamless and every customer query serves as a catalyst for product improvement. ⁠What I bring to the table: * Strategic Advocacy: I don't just solve queries; I partner with engineering and design to ensure the "voice of the customer" shapes our North American product strategy. * Pilot Leadership: I bridge the gap between "Beta" and "Launch" by leading customer pilots, ensuring new features are battle-tested and market-ready. * Deep Domain Expertise: 17 years in the NAM payments landscape, specializing in web/mobile integration and regulatory compliance. I am passionate about fostering cultures of innovation and helping clients navigate the evolving world of digital payments. My Website: https://gj-portfolio-orcin.vercel.app/

Location

Pune District

AI stack

anthropic apis

claude code

mcp

notebooklm

openclaw

perplexity

Work experience

Regional Product Manager at Mastercard, Nov 2022 - Present · 3 yrs 10 mos, Pune District, Maharashtra, India, * Drive the strategic integration experience for the NAM region, transitioning complex gateway features from development to successful client adoption. * Orchestrate customer pilot programs and user acceptance testing (UAT) to refine gateway functionality and ensure high-quality "Go-Live" experiences. * Synthesize technical customer feedback into actionable insights for cross-functional engineering and design teams. * Mentor internal teams on the unique regulatory and operational requirements of the North American payments market.

Senior Business Analyst at ThoughtFocus, Apr 2021 - Nov 2022 · 1 yr 8 mos, Bengaluru, Karnataka, India, • Developed Payment Service which enables Merchants to accept and process Card payments from their customers using UK Telocom’s POS (point of sale) devices • Conceptualized, designed and launched Merchant Portal into the market

Senior Business Analyst at Fiserv, Mar 2017 - Apr 2021 · 4 yrs 2 mos, Pune, Maharashtra, India, • Integrated “Premier" core banking application and “Checkfree RXP” Fiserv's Electronic Bill Payment Solution by developing custom APIs • Integrated “Premier" core banking application and “Refinitive Beta” which is Refinitive's Brokerage Processing Solution by developing custom APIs • Created integration process flows, user stories, Maintain the product backlog, plan releases and sprints

Key Account Manager at Expit, May 2016 - Feb 2017 · 10 mos, Doha, • Closed two accounts in Doha Qatar • Address client concerns and ensure the resolution of issues in a timely manner • Managed relationships with Microsoft and other partners

Business Analyst at Decimal Technologies Pvt Ltd, May 2014 - Apr 2016 · 2 yrs, Dubai, UAE, • Designed & Implemented two mobile apps for Jebal Ali Free Trade Zone • Successfully brought 80% of Jafza’s IT portal services on the Mobile apps • Represented Decimal Tech. in Gitex '14, Gitex’15 IT Trade Show in Dubai

Education

Master of Business Administration (MBA), Finance, Marketing, Indian Institute of Technology, Roorkee

Bachelor of Engineering (BE), Information Technology, Gujarat University