--- title: "Gaurav Jha - Strategy and Ops -CEO’s office in Bengaluru | Tal" description: "Meet Gaurav Jha, Business Ops@ Gupshup | Bridge between the Business <​> Tech based in Bengaluru. AI stack includes anthropic apis, claude code, and claude. Explore public work links including github." image: "https://tal.club/meet/gaurav-jha/share-image" --- # Gaurav Jha on Tal ## Headline Business Ops@ Gupshup \| Bridge between the Business <​> Tech ## About With over six years of experience in strategy and operations across B2B, SaaS, and health\-tech, I contribute to Gupshup, the world’s leading conversational engagement platform, as a Strategy and Ops Lead\. My work focuses on optimizing AI\-powered sales process automation, streamlining Salesforce workflows, and standardizing pricing and revenue strategies to drive seamless business operations\. Leveraging my expertise in artificial intelligence and direct sales, I am dedicated to empowering organizations to engage, transact, and support their customers using advanced conversational AI and CX tools\. My mission is to enable efficient, customer\-centric interactions across multiple channels, enhancing business outcomes and creating impactful solutions\. ## Location Bengaluru ## AI stack anthropic apis claude code claude cursor gemini meta ## Work experience Strategy and Ops \-CEO’s office at Gupshup, Jul 2024 \- Present · 2 y 2 mo, USA /LATAM/ APAC / MENA, Gupshup is the world’s leading conversational engagement platform with 50K\+ customers globally\. Acquire, engage, transact, and support your customers using the next\-gen Conversational AI, CX tools \(Bots, Campaign Management, Agent Assist\) and CTX \(Click to Chat Ads\) in one unified platform \- Gupshup Conversation Cloud\. Manage multi\-channel conversations with their customers in their preferred conversational channels \- WhatsApp, Google RCS, Instagram, Voice, SMS and many others\. My roles and responsibilities include : 1\. AI\-Powered Sales Process Automation: Optimizing Salesforce workflows streamlining lead qualification, pipeline tracking, and deal automation for faster conversions\. 2\. Pricing & Revenue Strategy: Standardizing pricing sheets, discounting models, and approval workflows, to enhance deal velocity and profitability globally\. 3\. Conversational AI for Revenue Ops: Deploying chatbots & AI assistants to automate pricing inquiries, contract approvals, and sales enablement, improving efficiency and accelerating deal closures\. 4\. Program Management & GTM Execution: Leading cross\-functional AI initiatives to streamline sales ops, reduce costs, and drive scalable impact\. 5\. Gross Margin : Responsible for gross margin ownership across regions and product verticals\. Led initiatives to drive improvement and sustainable margin growth\. Associate Director: Strategy & Ops at HealthPlix, Feb 2022 \- Sep 2024 · 2 yrs 8 mos, Bengaluru, Karnataka, India, HealthPlix is a Series C health tech SAAS startup backed by LightSpeed Venture Partners, Kalaari Capital, JSW Ventures, Avataar Venture and SIG\. It has raised $42Mn\+ to digitize Indian healthcare and improve health outcomes\. As a strategy and Ops head, 1\. Strategic Planning & Execution: Collaborate with the CEO/CEO's office to develop and execute strategic initiatives and AOP for business 2\. GTM Strategy: Analyze competition, identify market entry strategy, and set budget and BDMs needs\. 3\. Collaborate with teams to implement process improvements, streamline operations, and optimize workflows to support the successful execution of strategic initiatives\. 4\. Monitor and report on business \(KPIs\) to track the effectiveness and ROI of programs\. 5\. SOP and Process Execution: evaluate existing processes, identify areas for improvement, and implement strategies to streamline operations\. Sales Program Manager: COO's Office at Unacademy, Apr 2021 \- Apr 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India, Unacademy is a Series H funded \~$838 million with an aim to build the world's largest online knowledge repository for multi\-lingual education\. The use of technology to empower great educators and create a community of self\-learners\. Being a Program Manager:Strategy and Ops, my roles and responsibilities included: 1\. Efficiently manage multiple projects and ensure completion within planned timelines\.KPIs reporting to COO and CEO's office 2\. Work with stakeholders in the business at all levels to meet their needs and ensure success in the implementation and delivery\. 3\. Prepare data\-driven KPIs to monitor program and evaluate impact and effectiveness\. 4\. Evaluate existing processes and procedures\. Make recommendations and drive process improvement 5\. Operations and Vendor management for Programs and Ops\. 6\. Work with cross\-functional team to ensure smooth rollout of training and process\. 7\. Lead a team of 7 which includes MIS, APM:Associate PM, and Ops\. Program Manager :CEO's Office at ClearTax India, May 2019 \- Apr 2021 · 2 yrs, Bangalore Urban, Karnataka, India, Clear is a Series C\-funded SAAS, company on a mission to simplify finances for Indians\. Make software for invoices, taxes, payments and credit with a promise of saving money and time for millions of businesses, their supply chains, accountants and employees\. Clear processes about 10% of India’s B2B invoices, which is over $300B of trade value every year, and contributes to 10% of India’s e\-Invoice generation\. Clear saved over ₹1,000 Cr for more than 400K businesses last year, roughly 2\-7% of their tax outflow\. Over 2,000 and Over 80,000 tax experts of India’s biggest brands and large corporations trust clear for their financial solutions\. Helping over 130M Indians demystify personal finances on our website every year\. My role was as described below: Being a Program Manager:CEO's office , my roles and responsibilities included: 1\. Design, develop and maintain scalable, automated reports, and dashboards to support analytical and business needs\. 2\. Work across teams with different stakeholders to prioritize and deliver projects\. 3\. Work with a cross\-functional team to ensure smooth rollout of training and process\. 4\. Manage Channel sales’ onboarding, training, and operational requirements\. 5\. Liaise with different stakeholders to support implementations and deliverables\. 6\. Understanding business needs and preparing business SOP\. 7\. Channel sales and strategy PAN India\. 8\. Helped to grow the channel partner base from zero to 50\+\. 9\. Laid out a complete framework for end\-to\-end development of CRM for channel partners\. ## Education Bachelor of Technology \(B\.Tech\.\), Electronics and communication, National institute of technology Agartala Internship, Business Administration and Management, General, Indian Institute of Management Ahmedabad ## Public links - github: https://github\.com/lime007 [View the original profile](https://tal.club/meet/gaurav-jha) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/gaurav-jha#person", "name": "Gaurav Jha", "url": "https://tal.club/meet/gaurav-jha", "image": "https://tal.club/meet/gaurav-jha/profile-photo.jpg", "description": "Meet Gaurav Jha, Business Ops@ Gupshup | Bridge between the Business <​> Tech based in Bengaluru. AI stack includes anthropic apis, claude code, and claude. 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