Headline

Operations & Growth | Building 0→1 Businesses & Scaling What Works | P&L | Sales | Process & Efficiency

About

I turn operational chaos into competitive advantage. Over 6+ years, I've built and scaled operations across logistics, real estate, D2C, health & fitness, and EdTech — consistently delivering 15–30% efficiency gains without compromising customer experience. From cutting RTO by 20% at KriyaFit and saving ₹50–60K/month in freight costs, to boosting monthly revenue 30% at The Society through service redesign — my work sits at the intersection of systems thinking, data-driven execution, and people leadership. I specialize in: 🔹 Building SOPs and performance frameworks from scratch 🔹 P&L ownership and cost optimization 🔹 Cross-functional team leadership 🔹 Scaling operations in high-growth, resource-constrained environments If you're building a lean, fast, and resilient operation — let's talk. 📩 Open to Senior Operations, Head of Ops, or COO-track roles. DM me or reach out at work.gauravjaiswal@gmail.com

Location

Bengaluru

AI stack

claude

gemini

openai

Work experience

Sales Manager at Loco Bear, Jul 2025 - Present · 1 y 2 mo, Bengaluru, Karnataka, India, Key Achievements Secured and executed a recurring monthly engagement with a prominent international school in Bangalore, delivering 2 structured events per month consistently from Nov 2025 to Feb 2026 Surpassed December 2025 revenue target by 22%, closing ₹1.1Cr against a ₹90L target through aggressive pipeline management and team-led sales execution Identified gaps in lead tracking and team accountability; implemented IVR and CRM systems from scratch, bringing structure and measurability to the entire sales process Built and owned a monthly sales performance reporting framework, giving leadership visibility into team KPIs, conversion trends, and revenue forecasting

Business Consultant at The Society, Jan 2025 - Jun 2025 · 6 mos, Bangalore Urban, Karnataka, India, Key Achievements Audited end-to-end operations and led a full-cycle service redesign, boosting monthly revenue by 30% through process improvements and targeted client acquisition Managed P&L for a multi-service wellness business; restructured cost centers to deliver a 12% improvement in operating margins within 6 months Rebuilt digital discovery channels from the ground up Google Business optimization, Instagram strategy resulting in 3x growth in qualified lead generation Built a staff capability framework from scratch, including SOPs and service training modules, lifting client retention scores by 18%

Health and well-being at Career Break, Oct 2024 - Jan 2025 · 4 mos, Bangalore Urban, Karnataka, India

Operations Program Manager at KriyaFit, Oct 2023 - Oct 2024 · 1 yr 1 mo, Revamped operational SOPs and city-level issue tracking frameworks, reducing RTO by 27% and recovering significant lost revenue. Renegotiated 3PL vendor contracts across 3 partners, securing a 20% reduction in shipping costs while maintaining full SLA and service quality adherence. Instituted a cross-functional feedback loop between product, operations, and customer support — driving a 20% drop in support tickets and measurably improving customer retention. Owned strategic business reporting and resource alignment, enabling seamless cross-team delivery and data-driven decision-making at the leadership level.

Operations Manager at KriyaFit, Oct 2023 - Oct 2024 · 1 yr 1 mo, Bengaluru, Karnataka, India, Key Achievements Diagnosed root causes of failed deliveries and redesigned the fulfillment workflow end-to-end, cutting RTO by 20% and recovering significant lost revenue Instituted a monthly freight audit system that uncovered billing discrepancies and vendor overcharges, generating ₹50–60K in recurring monthly savings Reengineered the order fulfillment process from pick-to-ship, achieving a 17-hour TAT and measurably improving post-delivery customer satisfaction scores Authored and deployed a logistics SOP framework across teams, standardizing KPI tracking and reducing process variance by bringing all key metrics under a single performance dashboard

Inside sales specialist at Simplilearn, Jun 2023 - Oct 2023 · 4 mo, HSR Layout, Bangalore

In-house Consultant at Vegolution, Nov 2022 - Feb 2023 · 3 mo, Bangalore

Assistant Operations Manager at Stayabode Ventures, Mar 2022 - Aug 2022 · 5 mo, Bangalore

Operations Associate at Stayabode Ventures, Feb 2020 - Feb 2022 · 2 y, Bangalore

Community Manager at Stayabode Ventures, Jul 2019 - Feb 2020 · 7 mo, Bangalore

Education

Certification in, Operations Management and Analytics, Indian Institute of Technology, Delhi

Bachelor's degree, Hospitality Administration/Management, Institute of Hotel Management, Bangalore