---
title: "Gaurav H. Shah - Deputy General Manager & Client Program Director in Mumbai | Tal"
description: "Meet Gaurav H. Shah, Enterprise Infrastructure Executive | Cloud FinOps & Digital Transformation Leader | Client Program Director based in Mumbai."
image: "https://tal.club/meet/gaurav-h-shah/share-image"
---

# Gaurav H\. Shah on Tal

## Headline

Enterprise Infrastructure Executive \| Cloud FinOps & Digital Transformation Leader \| Client Program Director

## About

Aspiring for senior level positions to lead IT Infrastructure Operations, Strategy Planning, Project Management, New Initiatives, utilizing IT as a strategic tool for business growth, coupled with sound core business values and corporate governance\.

## Location

Mumbai

## Work experience

Deputy General Manager & Client Program Director at Tata Communications, Apr 2023 \- Present · 3 yrs 3 mos, Mumbai, Maharashtra, India, Direct P&L and operational responsibility for enterprise\-scale managed hosting and cloud infrastructure\. Act as the primary strategic decision\-maker between TCL and key enterprise clients, steering high\-stakes digital transformation, governance, and cost\-saving initiatives\. Cloud Infrastructure Optimization \(FinOps\): Architected a strategic cost\-reduction roadmap, successfully pitching and delivering a Proof of Concept \(PoC\) to transition a major client enterprise from VMware to Vayu CloudLyte\. This initiative secured a guaranteed 56% annual cost savings\. Enterprise Data Center & DR Migrations: Orchestrated a highly visible, mission\-critical Data Center and Disaster Recovery \(DR\) migration for SBM Bank\. Successfully moved the entire production environment \(30\+ ESXi hosts, 10 OLVMs, 600\+ VMs\) within a rigid 4\-day \(96\-hour\) execution window\. This flawless execution earned executive commendation from the bank’s leadership and the 'Best Service Delivery Team' award from TCL\. Security & Tooling Integration: Led the enterprise\-wide deployment of Trend Micro AV across 585 endpoints\. Integrated third\-party client monitoring and backup architectures, successfully aligning operations with external enterprise standards utilizing Commvault and Zabbix\. Critical Network Infrastructure: Directed complex, time\-sensitive connectivity projects, including the seamless implementation of a secure MPLS link to facilitate a major client headquarters relocation from BKC to Lower Parel\. Executive Alignment: Conduct regular Business Reviews \(MBR/QBR\) with C\-suite and senior client stakeholders to align IT infrastructure strategy directly with their overarching business outcomes\.

Enterprise Delivery Manager at Wipro Limited, May 2013 \- Apr 2023 · 10 yrs, Pune Area, India, Directed global infrastructure delivery and managed services for tier\-one BFSI clients \(Lloyds Bank, UBS, Munich Re\)\. Owned end\-to\-end service delivery, vendor relationships, and large\-scale cloud transformations\. Achieved a 100% increase in T&M business revenue within the BFSI domain while reducing the Cost of Delivery \(CoD\) by over 32% through Lean initiatives\. Directed large\-scale infrastructure deployments, facilitating the migration of on\-premises hosts to Google and Azure cloud platforms\. Recovered critically escalated accounts, converting 'RED' status programs into 'GREEN' for major enterprise clients\.

Delivery Manager at Mphasis, Aug 2011 \- May 2013 · 1 yr 10 mos, Pune Area, India, \- Leading a team of 80\+ Members and 8 Tower Managers and handling 3 accounts worth of 3\.5 million per annum\. \- Playing a key role in looking into the P&L for each account, resource planning and managing margins\. \- Accountable for preparing & hosting bi\-weekly meeting with client, providing progress update to steering committee and addressing issues brought across meetings\. \- Demonstrating abilities in ensuring necessary information is acquired at meetings and share with all Tower & Operations Managers\. \- Collaborating and working with Mphasis HR on functions such as ensuring all team members complete their necessary trainings created during on\-boarding, that training plans & material is updated and kept up to date, program\-wide certification are requirements are known and met and providing framework for staff to participate in applicable certification programs\. \- Ensuring that each tower is appropriately staffed to manage all incidents in timely fashion, all members successfully obtain travel arrangements & visas, day\-to\-day & extended logistics needs of staff members are met\. \- Conducting a review on all issues with the “failed change”, arranging RCA, escalated issues for “Incident” and effectively providing necessary facilities\. \- Discussing important items on weekly basis with all Tower & Operations Manager\.

Service Delivery Manager at IBM India Ltd, Mar 2006 \- Jul 2011 · 5 yrs 5 mos, Pune Area, India, Present Job Role in IBM is Service Delivery Manager where managing team of 22 inclusive of all Infrastructure skilled SAs inclusive of AIX, Solaris, HP, Windows, Linux, Storage, Backup, Monitoring And Network\. This team is responsible for New customer's OS builds where we closely work with PMs\. My team works on Cloud Computing Framework and Deliver servers to Apps team in less then 5 days\. Current job Responsibilities: \- Managing Team on 22 Admins\. Excellent understanding of RIM, Project Management and ITIL Capacity management Conflict Management SLA Management Escalation Management Project tracking and Update to stake holder\. Facilitate team for any technical support\.

Sr\.Aix Administrator at WIPRO TECHNOLOGIES, Jun 2005 \- Feb 2006 · 9 mos, Chennai Area, India, Worked with Wipro Technologies since 20th June 2005\. Provided remote L2 support to Nestle for approximately 800 of AIX Pseries Servers this includes HACMP,LPARS, P660,P670,P690, AIX Updates, Upgrades, HACMP Migration etc on 24x7 weekly rotational shifts\. Project 24x7days support for IBM Pseries Servers

## Education

B\.Com, Commerce, University of Mumbai

Shree Vallabh Vividh Lakshi Vidyalaya

[View the original profile](https://tal.club/meet/gaurav-h-shah)

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