---
title: "Gaurav Dawrani - Head of Customer & Loyalty - Deputy General Manager in Bengaluru, Karnataka | Tal"
description: "Meet Gaurav Dawrani, Head of Growth & Loyalty | Flipkart (Walmart) & Ex-Ola | IIT Kanpur based in Bengaluru, Karnataka."
image: "https://tal.club/meet/gaurav-9/share-image"
---

# Gaurav Dawrani on Tal

## Headline

Head of Growth & Loyalty \| Flipkart \(Walmart\) & Ex\-Ola \| IIT Kanpur

## About

I am a growth and loyalty leader with over a decade of experience scaling tech platforms and SuperApps across the Walmart Group, Ola, and D2C portfolios\. My expertise lies at the intersection of P&L ownership, retention strategy, and product growth, where I transform high\-burn acquisition models into sustainable, unit\-economic positive engines\. Throughout my career, I have architected loyalty ecosystems, utilized predictive modeling to significantly boost cohort retention, and successfully executed 0\-to\-1 market expansion strategies\. Combining hands\-on technical proficiency in data analytics with business strategy, I focus on delivering measurable ROI and long\-term customer lifetime value\.

## Location

Bengaluru, Karnataka

## Work experience

Head of Customer & Loyalty \- Deputy General Manager at Cleartrip, Aug 2023 \- Present · 3 yrs 1 mo, Bengaluru, Karnataka, India, Building Loyalty & driving customer retention for Cleartrip\.

Growth and Retention at The Good Glamm Group, Oct 2021 \- Aug 2023 · 1 yr 11 mos, Bangalore Urban, Karnataka, India, • Stakeholder management with CRM, performance marketing, product, and Marketing to deliver KPIs with an emphasis on organic acquisition efforts and growth loops • Leading Retention charter for the Group including strategizing and business analytics • Retention Strategies backed by data intelligence to generate higher retention across cohorts • Experimentation roadmap to unlock growth that deliver user growth

Senior Manager \- Growth at Ola \(ANI Technologies Pvt\. Ltd\), Apr 2021 \- Oct 2021 · 7 mos, • Market expansion to 200 locations in India for Ola foods \(Ola’s Dark kitchen\) validating market fit and competition benchmarking for demand hotspot ▪ Go\-to\-market strategy to venture into new markets and launch new food brands ▪ Lead AOV maximization charter to unlock multifold growth by promoting upsell and shipping threshold ▪ Projected and planned AOP/QOP through data models • Led conversion maximization charter to unlock incremental growth across brands • Identified discount sensitivity and optimal campaign ROI to achieve 3P profitability Growth Management for App • Identified business criticality for product interventions • Improved customer retention behavior by strengthening customer funnel • Worked with product team to devise Ola pass offerings New Business Initiatives • Optimized food delivery fleet using new business model for grocery delivery through dark store

Growth Manager \- Revenue and Analytics at Ola \(ANI Technologies Pvt\. Ltd\), Oct 2018 \- Apr 2021 · 2 yrs 7 mos, Bengaluru, Karnataka, India, Revenue Manager \- • Drive category interventions and run experiments to drive App Sessions, Conversions and basket size for Ola foods\. • Price discovery and menu engineering with category to optimize conversions\. • Acquisition and Retention driver’s framework to drive higher repeat rate and repeat frequency\. • Dash boarding and reporting of BAU\. • Category, Channel level QOP, AOP revenue planning and forecasting\.

Business Analyst at Gemini Solutions Pvt Ltd, Apr 2018 \- Oct 2018 · 7 mos, Gurugram, Haryana, India, \- Credit risk modelling to predict the default probability of residential mortgage loan of retail bank in R using Logistic Regression\. \- Identification of data gaps, spikes and root cause analysis for fixed income securities

Consultant at msg global solutions, May 2017 \- Apr 2018 · 1 yr, Bengaluru, Karnataka, India, • Developed a credit risk model to predict the default probability of residential mortgage loan of retail bank in R and SPSS\. • Working closely and collaboratively with delivery teams to devise effective solutions • Preparation of pre\-sales deck, RFI and RFP document for potential clients • Data visualization to assist onsite team on preparation and delivery of technical presentations

## Education

Master of Business Administration \(M\.B\.A\.\), Indian Institute of Technology, Kanpur

Bachelor of Technology \(B\.Tech\.\), Information Technology, Dr\. A\.P\.J\. Abdul Kalam Technical University \(AKTU\), Lucknow

[View the original profile](https://tal.club/meet/gaurav-9)

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