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Gaurav Sharma

Sr. Delivery Leader | Ex-Director @ UKG | Leveraging Agentic AI to refine and solve customer problems | DevOps, Cloud & On-Prem Infrastructure | SaaS | Digital transformation

New Delhi

13+ years of work experience

EPAM Systems
Aug 20251 yrPresent

EPAM Systems
Nov 20231 yr 10 mosAug 2025

Gurugram, Haryana, India

• Led a diverse team of over 100 IT professionals (DevOps,SRE, Java, etc), including Service Delivery Managers, Scrum masters and tech leads, to deliver high-quality managed services. • Developed and implemented governance processes that significantly improved communication and knowledge retention across projects. • Enhanced client KPIs through the automation of repetitive tasks, driving efficiency and productivity. • Created a AI adoption roadmap tailored to specific client needs towards Agentic AI, identifying key use cases for implementation.
UKG (Ultimate Kronos Group)
Oct 20212 yrs 1 moOct 2023

Noida, Uttar Pradesh, India

In my role as Director, I lead a dedicated team of 47 professionals, overseeing the development, maintenance, and support of a robust DevOps solution tailored for the Google Cloud Platform (GCP). I've diligently guided four teams within the DevOps group (Automation, Build, QA, and Release), enhancing work intake processes, and boosting team onboarding project productivity by 100% through automation. My leadership extends to mentorship, OKRs management, and the development of an innovative strategic roadmap for automating infrastructure delivery. I've successfully implemented a pure GitOps framework, streamlined processes, and contributed to the efficiency of the central BLI process.
UKG (Ultimate Kronos Group)
Sep 20192 yrs 2 mosOct 2021

Noida, Uttar Pradesh, India

UKG (Ultimate Kronos Group)
May 20181 yr 5 mosSep 2019

On-site

Kronos Incorporated
Jan 20208 mosAug 2020

Noida, Uttar Pradesh, India

Kronos Incorporated
May 20181 yr 9 mosJan 2020

Noida Area, India

Tata Communications
Dec 20175 mosApr 2018

Greater Delhi Area

• Led a team of professionals in managing the TATA cloud portfolio, focusing on the IZO Cloud Platform. • Oversaw the successful delivery of solutions for the Government E Market (GEM) initiative, coordinating efforts among seven organizations. • Evaluated technical requirements to ensure seamless project implementation, significantly impacting the government sector in India.
Alight Solutions
Jan 20134 yrs 11 mosNov 2017

(Formerly aon hewitt)

Education

Harvard Business School

Certificate in Negotiation Mastery

Harvard Business School

20232023
Symbiosis Centre for Distance Learning

Master of Business Administration (MBA)

Symbiosis Centre for Distance Learning

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Headline

Sr. Delivery Leader | Ex-Director @ UKG | Leveraging Agentic AI to refine and solve customer problems | DevOps, Cloud & On-Prem Infrastructure | SaaS | Digital transformation

About

I drive technology-led transformation by aligning operating models, platforms, and delivery with real business outcomes. My focus is on modernizing legacy ecosystems, strengthening governance, and building high-performing teams that deliver scalable, customer-centric solutions. Currently, I lead global delivery teams (100+ engineers across US & India) for large-scale programs spanning Java, Mainframe, Databricks (ETL), SRE, and DevOps, ensuring reliability, scalability, and consistent execution aligned to business priorities. I am driving Agentic AI–led transformation across ~50% of SDLC and PDLC use cases, including code generation, incident resolution, testing, and documentation—resulting in a 30–40% reduction in delivery turnaround time through intelligent automation and reusable AI assets. With 22+ years of experience across Cloud (AWS, GCP, Azure), Infrastructure, DevOps/DevSecOps, IaC, and Disaster Recovery, I have led complex, high-impact programs contributing to large-scale revenue portfolios, while navigating diverse stakeholder ecosystems and driving measurable business value. I believe in leadership through enablement—building empowered teams, fostering accountability, and creating a culture where performance and innovation go hand in hand. You win when your team wins.

Location

New Delhi

Work experience

Senior-Service Delivery leader at EPAM Systems, Aug 2025 - Present · 1 yr

Service Delivery Leader - Managed Services at EPAM Systems, Nov 2023 - Aug 2025 · 1 yr 10 mos, Gurugram, Haryana, India, • Led a diverse team of over 100 IT professionals (DevOps,SRE, Java, etc), including Service Delivery Managers, Scrum masters and tech leads, to deliver high-quality managed services. • Developed and implemented governance processes that significantly improved communication and knowledge retention across projects. • Enhanced client KPIs through the automation of repetitive tasks, driving efficiency and productivity. • Created a AI adoption roadmap tailored to specific client needs towards Agentic AI, identifying key use cases for implementation.

Director - DevOps Engineering at UKG (Ultimate Kronos Group), Oct 2021 - Oct 2023 · 2 yrs 1 mo, Noida, Uttar Pradesh, India, In my role as Director, I lead a dedicated team of 47 professionals, overseeing the development, maintenance, and support of a robust DevOps solution tailored for the Google Cloud Platform (GCP). I've diligently guided four teams within the DevOps group (Automation, Build, QA, and Release), enhancing work intake processes, and boosting team onboarding project productivity by 100% through automation. My leadership extends to mentorship, OKRs management, and the development of an innovative strategic roadmap for automating infrastructure delivery. I've successfully implemented a pure GitOps framework, streamlined processes, and contributed to the efficiency of the central BLI process.

Senior Manager- Devops engineering at UKG (Ultimate Kronos Group), Sep 2019 - Oct 2021 · 2 yrs 2 mos, Noida, Uttar Pradesh, India

Manager - DevOps Engineering at UKG (Ultimate Kronos Group), May 2018 - Sep 2019 · 1 yr 5 mos, On-site

Senior Manager-Devops engineering at Kronos Incorporated, Jan 2020 - Aug 2020 · 8 mos, Noida, Uttar Pradesh, India

Manager- Devops engineering at Kronos Incorporated, May 2018 - Jan 2020 · 1 yr 9 mos, Noida Area, India

Technical account Manager(TAM) - cloud & managed hosting at Tata Communications, Dec 2017 - Apr 2018 · 5 mos, Greater Delhi Area, • Led a team of professionals in managing the TATA cloud portfolio, focusing on the IZO Cloud Platform. • Oversaw the successful delivery of solutions for the Government E Market (GEM) initiative, coordinating efforts among seven organizations. • Evaluated technical requirements to ensure seamless project implementation, significantly impacting the government sector in India.

Tech lead - architecture and engineering at Alight Solutions, Jan 2013 - Nov 2017 · 4 yrs 11 mos, (Formerly aon hewitt)

Education

Certificate in Negotiation Mastery, Harvard Business School

Master of Business Administration (MBA), Symbiosis Centre for Distance Learning