Headline

Client Partner & Key Account Strategy — MENA/GCC & APAC Specialist | Scaling Global SaaS Portfolios

About

High-impact Go-To-Market leader and former Founder with close to 9 years of experience scaling complex technology and AI solutions in heavily regulated industries like Healthcare and Finance. Currently serving as Manager Customer Success at Thomson Reuters, managing SaaS portfolio with a track record of 17 consecutive quarters of 100%+ target attainment. Proven expertise in leading flagship AI-powered products in stringent regulatory environment through strategic transitions and leveraging an advanced AI Stack to automate success and drive measurable business value.

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

lovable

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Work experience

Customer Success Manager - Middle East, Africa, Russia, India and Australia New Zealand at Thomson Reuters, Oct 2021 - Present · 5 yrs 1 mo, Bengaluru, Karnataka, India, Strategic Client Partner with 9 years of experience driving large-scale revenue growth across the MENA, GCC, and APAC regions. My approach to account management is anchored in two things: high-stakes portfolio ownership and the analytical precision required to sustain long-term enterprise partnerships. I have successfully maintained 100%+ Net Revenue Retention (NRR) for 17 consecutive quarters by building deep-rooted, executive-level relationships and navigating the complex regulatory landscapes of Middle Eastern markets. I thrive at the intersection of SaaS and MedTech, helping global organizations like Thomson Reuters and Indegene scale their regional footprints. Whether it was scaling a regulatory tech startup across 22 countries or being recognized as "CRM of the Quarter" during a townhall in Dubai, my focus remains on bridging technical innovation with local market nuance. Core Strategic Pillars: Revenue Leadership: Proven track record of delivering quarterly and full-year revenue targets through meticulous account planning. MENA & GCC Expertise: Extensive history of managing Top 100 accounts across Dubai, Riyadh, and Singapore, with deep familiarity in regional business protocols. Operational Excellence: Lean Six Sigma Black Belt dedicated to reducing churn by institutionalizing best practices in contract strategy and lifecycle management. Life Sciences Bridge: Specialized experience in MedTech solutioning and proposal frameworks to drive client ROI and value realization. Let’s connect to discuss how we can propel regional growth and foster high-profile partnerships within the GCC.

Presales solutioning, Medical devices & IVDs at Indegene, Jun 2021 - Oct 2021 · 5 mos, Bangalore Urban, Karnataka, India, Business Solutioning: Working on new/critical solutions for clients based on the scope of deliverables and in turn creating a resource planning, effort estimation and project execution plan. Project Management: Working directly on strategizing drafts for RFPs/RFIs which includes collaboration with multiple divisions, resource groups and Subject Matter experts. Identify and coordinate with Industry experts, External vendors and Third-party solution providers for competency development. o Developed detailed project plans, effort estimations and tracking process & progress. o Supporting the BU Head in developing strategic outreach plans while participating in KPI & Progress charter development. o Support in Audit: Ensuring the process and delivery is handled per the SOPs and practice remains audit ready.

Solutions Consultant at Indegene Life Systems, Jun 2021 - Oct 2021 · 5 mos, Architected cloud and on-premise deployment proposals for major pharma and medtech clients— mapping regulatory AI and digital transformation solutions to business objectives and compliance mandates.

Team Lead, Business Development at Athreva (Acquired), Jan 2020 - Jun 2021 · 1 yr 6 mos, Hyderabad, Telangana, India, Providing regulatory consultative and sales support to life sciences and healthcare industry for companies from start-ups to multinationals (MNCs) across categories (Pharmaceuticals, Medical devices and Consumer healthcare products–Cosmetics and Food supplements). Business Consultation: Providing regulatory consultative and sales support to life sciences & healthcare industry across categories. ▪ Setting up Business Development domain: Spearheaded setup of Athreva’s business development and partnerships division. o Establishing Athreva's brand promotions/marketing team from scratch. o Account Management: Identified engagement expansion opportunities within existing accounts and developed strategies of up-selling and cross-selling. o Project Management: Developed internal project plans, cost budgets, resource utilization trackers and project metrics & performance tracking system (Dashboards, Gantt Charts and score cards) in our internal tracking systems while project delivery. ▪Setting up Medical devices CoE & Consultation support: Acted as the Subject matter expert and have setup an in house Medical Device and Cosmetics regulatory division. o Proficient with understanding of Medical device regulations and their applicable regulatory routes in USFDA and EU-510K, PMA, CE, QMS / 1SO 13485 and their equivalent import license in India.

Manager of Customer Success at Athreva Solutions Pvt Ltd (Acquired), Jan 2020 - Jun 2021 · 1 yr 6 mos, Built the complete CS engine from zero — onboarding 40+ enterprise clients across 22 countries within 18 months, achieving 95% client retention through structured onboarding, proactive account health management, and value-based engagement.

Education

Integrated Btech-Mtech, Biotechnology, jaypee institute of information technology

Puranchandra Vidyaniketan