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garima sharma

customer service representative EM -Asia

Delhi

9+ years of work experience

Avnet
Jul 20241 yr 11 mosPresent

Delhi, India

RS Components and Controls India Ltd
May 20186 yrs 2 mosJun 2024

Captured and managed new enquiries on Salesforce, preparing and sharing commercial quotations. Led Supplier Negotiations to secure competitive pricing and better lead times for project bids. Managed the RMA Process for faulty materials, ensuring timely replacements or Credit Note issuance. Investigated and resolved Short-Quantity shipment issues and weight discrepancies with freight partners. Handled E-Tendering and product management on the GeM Portal for clients like ISRO, DRDO, and BHEL.
RS Components & Controls (I) Ltd.
Jan 20186 yrs 6 mosJun 2024

India

ATE Projects Pvt Ltd
Nov 20161 yr 5 mosMar 2018

Coordinated Vendor Development and handled negotiations for HVAC product procurement. Prepared technical quotations and managed the Sales Return Order (SRO) documentation. Generated comprehensive MIS reports, including monthly provisions and daily stock status.

Education

Mass communication

South Delhi Polytechnic For Women

20013 yrs2004
Delhi University

B.com, Arts, Entertainment, and Media Management

Delhi University

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Headline

customer service representative EM -Asia

About

RS components india Ltd dealing with Electronic components UK based MNC

Location

Delhi

Work experience

Customer Service Representative EM Asia at Avnet, Jul 2024 - Present · 1 yr 11 mos, Delhi, India

Sales Support Specialist at RS Components and Controls India Ltd, May 2018 - Jun 2024 · 6 yrs 2 mos, Captured and managed new enquiries on Salesforce, preparing and sharing commercial quotations. Led Supplier Negotiations to secure competitive pricing and better lead times for project bids. Managed the RMA Process for faulty materials, ensuring timely replacements or Credit Note issuance. Investigated and resolved Short-Quantity shipment issues and weight discrepancies with freight partners. Handled E-Tendering and product management on the GeM Portal for clients like ISRO, DRDO, and BHEL.

Sales Support Coordinator at RS Components & Controls (I) Ltd., Jan 2018 - Jun 2024 · 6 yrs 6 mos, India

Sales Support Manager at ATE Projects Pvt Ltd, Nov 2016 - Mar 2018 · 1 yr 5 mos, Coordinated Vendor Development and handled negotiations for HVAC product procurement. Prepared technical quotations and managed the Sales Return Order (SRO) documentation. Generated comprehensive MIS reports, including monthly provisions and daily stock status.

Education

Mass communication, South Delhi Polytechnic For Women

B.com, Arts, Entertainment, and Media Management, Delhi University

garima sharma - Customer Service Representative EM Asia in Delhi | Tal