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Gargi Sahu

Technical Project Manager @ Ascendion Driving Agentic AI & Autonomous Workflow Orchestration for HP| AI SUCCESS

Bengaluru

7+ years of work experience

Ascendion
Dec 202510 mosPresent

Bengaluru

•Own end-to-end delivery of Core Data & Data Products for Agentic AI solutions, using requirement gathering and stakeholder management across 6+ business and engineering teams to keep project delivery on schedule. •Drive adoption of autonomous AI agent solutions, including Microsoft Copilot-based workflows, through cross-functional team collaboration ,contributing to a 20% reduction in manual effort across 8+ enterprise processes. •Lead a team of Customer Success Engineers turning client feedback into product and workflow improvements that contributed to faster Copilot adoption across 5+ enterprise accounts. •Manage stakeholder management and AI governance for enterprise AI initiatives, contributing to CSAT scores above 90% and a ~15% drop in delivery risk escalations. •Translate stakeholder requirements and feedback into scalable AI deployments, including Copilot rollouts, contributing to a approx 20% improvement in process efficiency for supported business units. •While the engineering build itself sits with the development team, I bring working knowledge of RAG architecture, agent design, prompt engineering, and LLM fundamentals enough to guide requirements, evaluate solutions critically, and bridge conversations between business stakeholders and engineers effectively.
Ascendion
Dec 202510 mosPresent

Own end-to-end delivery of Core Data & Data Products for Agentic AI solutions, using requirement gathering and stakeholder management across 6+ business and engineering teams to keep project delivery on schedule. Drive adoption of autonomous AI agent solutions, including Microsoft Copilot-based workflows, through cross-functional team collaboration , contributing to a 20% reduction in manual effort across 8+ enterprise processes. Lead a team of Customer Success Engineers, turning client feedback into product and workflow improvements that contributed to faster Copilot adoption across 5+ enterprise accounts. Translate stakeholder requirements and feedback into scalable AI deployments, including Copilot rollouts, contributing to a approx 20% improvement in process efficiency for supported business units which helped in the enablement. Tracked and influenced customer adoption and satisfaction metrics for AI-enabled workflows, contributing to a significant point increase in NPS and sustaining CSAT above 90% across supported enterprise accounts. While the engineering build itself sits with the development team, I bring working knowledge of RAG architecture, agent design, prompt engineering, and LLM fundamentals , enough to guide requirements, evaluate solutions critically, and bridge conversations between business stakeholders and engineers effectively.
Birdeye
Apr 20241 yr 7 mosOct 2025

Gurugram, Haryana, India

Dealings with the Mid Market at Birdeye for the Region of Australia. Helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. - communicate the value of the Birdeye product, and responds to customer needs, questions and requests. - Proactively engage with customers to understand their needs, challenges, and objectives. • Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in partnership. From onboarding through the full customer lifecycle. • Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. • Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. • Act as a customer advocate within the company, representing their feedback and needs to the product team monthly. • Ensure timely resolution of customer issues, working closely across Birdeye teams. • Provide education and resources to customers to enable them to effectively use our products/ services. With all the integration process and basic feature installation guidelines. • Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. QBRs based on the ROI deck.
Freshworks
Apr 20222 yrsMar 2024

Chennai, Tamil Nadu, India

- Worked for India/ APAC Region for Mid-Market & Enterprise Customers, holding a portfolio of 3.5M USD ARR. - Freshservice as a tool was used to coordinate ensuring seamless integration between IT , security teams and business units. - Deploying the automation with the help of the Engineering team for reducing human error and ensure compliance with cybersecurity standards. - Help organisation with churn prediction, management, and mitigation - Proactively engage with customer stakeholders and analyze/highlight risk areas, identifying//understanding issues and take ownership of getting them resolved within the stipulated SLA timeline by collaborating with multiple internal/external stakeholders Helping customers/stakeholders get onboarded & adopt our product by offering Digital Adoption programs, Premium support and Professional services - Conduct Annual/Quarterly/Monthly/Weekly check-in Business Reviews with customer stakeholders, sharing product/services roadmap, product/support/bug fix/feature request updates - Holding strategic conversations with customers and preparing their short & long-term Success Plans & Growth plans by collaborating with respective Account Managers & Technical Account Managers - Ensuring account growth in terms of revenue by working along with Account Managers and Account Executives - Deriving Customer Advocacy by gathering Customer Testimonies. - Maintaining a higher Customer Retention Rate, Net Promoter Score, Customer Health Score, and Time to Value (TTV), or Life Time Value (LTV) - Ensuring timely renewal of existing accounts and making their billing processes easier. - Ensuring customer loyalty by helping them upgrade their product subscription plans - Improve team performance in terms of product adoption & engagement - Suggest & Implement strategies for Churn Management and Mitigation - Collaborate and help team achieve growth/expansion targets - Improve NPS
Freshworks
Apr 20222 yrsMar 2024

Worked for India/ APAC Region for Mid-Market & Enterprise Customers, holding a portfolio of 3.5M USD ARR. Freservice expertise and collaboration with the IT and security team to improve incident management.Work on incident resolution by 30 percent. Utilized softwares like Power BI for the churn management and dynamics and tools like Freshdesk , Freshchat, Freshsuccess to streamline processes and improve efficiency. Retain customers by ensuring they continue to see value in our product and services Helping customers/stakeholders get onboarded & adopt our product by offering Digital Adoption programs, Premium support and Professional services. Maintaining a higher Customer Retention Rate, Net Promoter Score, Customer Health Score, and Time to Value (TTV), or Life Time Value (LTV) Suggest & Implement strategies for Churn Management, Mitigation & Customer Retention . Collaborate with Sales Leaders and help team achieve growth/expansion targets.
Healthify
Oct 20217 mosApr 2022

HealthifyMe is a cloud-based solution that helps people reach their fitness goals using the support of nutritionists, trainers, and yoga instructors. Interact with customers through dialer , freshdesk and intercom as a medium concerning various queries. Starting from their onboarding to retention. Saved average monthly value of 8 Lac- 10 Lacs ( MRR) Ensure the satisfactory resolution of customer grievances. Interface with respective individuals/department for resolution of complaints. Ensure appropriate escalation of unresolved complaints. Executed upselling and cross-selling strategies to maximize customer lifetime value. Collaborated with cross-functional teams to enhance customer experience and streamline complaint resolution processes.
Healthify
Oct 20217 mosApr 2022

HealthifyMe is a cloud-based solution that helps people reach their fitness goals using the support of nutritionists, trainers, and yoga instructors Interact with customers through dialer , freshdesk and intercom as a medium concerning various queries. Starting from their onboarding to retention Saved average monthly value of 8 Lac- 10 Lacs ( MRR) Ensure the satisfactory resolution of customer grievances. Interface with respective individuals/department for resolution of complaints. Ensure appropriate escalation of unresolved complaints Executed upselling and cross-selling strategies to maximize customer lifetime value. Collaborated with cross-functional teams to enhance customer experience and streamline complaint resolution processes.
Healthify
Oct 20216 mosMar 2022

Bengaluru, Karnataka, India

HealthifyMe is a cloud-based solution that helps people to reach their fitness goals using the support of nutritionists, trainers and yoga instructors 1. Interact with customers through phone e-mail or online chat medium concerning various queries. Ensure the satisfactory resolution of customer grievances. Interface with respective individual/ department for resolution of complaints. 2.Ensure appropriate escalation of unresolved complaints. 3. Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue 3.Maintaining a balance of customer satisfaction while retaining revenue 4.Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution. 5. Ensuring accuracy and consumer satisfaction by having attention to detail Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken
Notion Press Media Private Limited
Nov 20182 yrs 11 mosSep 2021

Greater Chennai Area

• Worked as an Author Relationship Manager as a Single Point of Contact. •Done the Critical Analysis of the project and frame the publishing plan. •Worked on Deadline projects. • Worked on the creation of book and assisted the team with the book cover design and the InDesign for the interior.

Gargi’s AI Stack

claude
claude
meta
meta
openai
openai
perplexity
perplexity
Canva Magic Studio
Canva Magic Studio
Zapier
Zapier

Education

madras christian college

Master of Philosophy, Political Science and Government

madras christian college

20171 yr2018
madras christian college

Master of Arts (M.A.), Political Science and Government

madras christian college

20152 yrs2017

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Headline

Technical Project Manager @ Ascendion Driving Agentic AI & Autonomous Workflow Orchestration for HP| AI SUCCESS

About

Experienced Customer Success Manager in SaaS with 7.5 years of experience in client success. Also holds the experience into Event Management and Master of Ceremonies.

Location

Bengaluru

AI stack

claude

meta

openai

perplexity

Canva Magic Studio

Zapier

Work experience

Technical Project Manager at Ascendion, Dec 2025 - Present · 10 mos, Bengaluru, •Own end-to-end delivery of Core Data & Data Products for Agentic AI solutions, using requirement gathering and stakeholder management across 6+ business and engineering teams to keep project delivery on schedule. •Drive adoption of autonomous AI agent solutions, including Microsoft Copilot-based workflows, through cross-functional team collaboration ,contributing to a 20% reduction in manual effort across 8+ enterprise processes. •Lead a team of Customer Success Engineers turning client feedback into product and workflow improvements that contributed to faster Copilot adoption across 5+ enterprise accounts. •Manage stakeholder management and AI governance for enterprise AI initiatives, contributing to CSAT scores above 90% and a ~15% drop in delivery risk escalations. •Translate stakeholder requirements and feedback into scalable AI deployments, including Copilot rollouts, contributing to a approx 20% improvement in process efficiency for supported business units. •While the engineering build itself sits with the development team, I bring working knowledge of RAG architecture, agent design, prompt engineering, and LLM fundamentals enough to guide requirements, evaluate solutions critically, and bridge conversations between business stakeholders and engineers effectively.

Senior Business Analyst at Ascendion, Dec 2025 - Present · 10 mos, Own end-to-end delivery of Core Data & Data Products for Agentic AI solutions, using requirement gathering and stakeholder management across 6+ business and engineering teams to keep project delivery on schedule. Drive adoption of autonomous AI agent solutions, including Microsoft Copilot-based workflows, through cross-functional team collaboration , contributing to a 20% reduction in manual effort across 8+ enterprise processes. Lead a team of Customer Success Engineers, turning client feedback into product and workflow improvements that contributed to faster Copilot adoption across 5+ enterprise accounts. Translate stakeholder requirements and feedback into scalable AI deployments, including Copilot rollouts, contributing to a approx 20% improvement in process efficiency for supported business units which helped in the enablement. Tracked and influenced customer adoption and satisfaction metrics for AI-enabled workflows, contributing to a significant point increase in NPS and sustaining CSAT above 90% across supported enterprise accounts. While the engineering build itself sits with the development team, I bring working knowledge of RAG architecture, agent design, prompt engineering, and LLM fundamentals , enough to guide requirements, evaluate solutions critically, and bridge conversations between business stakeholders and engineers effectively.

Senior Customer Success Manager at Birdeye, Apr 2024 - Oct 2025 · 1 yr 7 mos, Gurugram, Haryana, India, Dealings with the Mid Market at Birdeye for the Region of Australia. Helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. - communicate the value of the Birdeye product, and responds to customer needs, questions and requests. - Proactively engage with customers to understand their needs, challenges, and objectives. • Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in partnership. From onboarding through the full customer lifecycle. • Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. • Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. • Act as a customer advocate within the company, representing their feedback and needs to the product team monthly. • Ensure timely resolution of customer issues, working closely across Birdeye teams. • Provide education and resources to customers to enable them to effectively use our products/ services. With all the integration process and basic feature installation guidelines. • Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings. QBRs based on the ROI deck.

Customer Success Manager - Associate at Freshworks, Apr 2022 - Mar 2024 · 2 yrs, Chennai, Tamil Nadu, India, - Worked for India/ APAC Region for Mid-Market & Enterprise Customers, holding a portfolio of 3.5M USD ARR. - Freshservice as a tool was used to coordinate ensuring seamless integration between IT , security teams and business units. - Deploying the automation with the help of the Engineering team for reducing human error and ensure compliance with cybersecurity standards. - Help organisation with churn prediction, management, and mitigation - Proactively engage with customer stakeholders and analyze/highlight risk areas, identifying//understanding issues and take ownership of getting them resolved within the stipulated SLA timeline by collaborating with multiple internal/external stakeholders Helping customers/stakeholders get onboarded & adopt our product by offering Digital Adoption programs, Premium support and Professional services - Conduct Annual/Quarterly/Monthly/Weekly check-in Business Reviews with customer stakeholders, sharing product/services roadmap, product/support/bug fix/feature request updates - Holding strategic conversations with customers and preparing their short & long-term Success Plans & Growth plans by collaborating with respective Account Managers & Technical Account Managers - Ensuring account growth in terms of revenue by working along with Account Managers and Account Executives - Deriving Customer Advocacy by gathering Customer Testimonies. - Maintaining a higher Customer Retention Rate, Net Promoter Score, Customer Health Score, and Time to Value (TTV), or Life Time Value (LTV) - Ensuring timely renewal of existing accounts and making their billing processes easier. - Ensuring customer loyalty by helping them upgrade their product subscription plans - Improve team performance in terms of product adoption & engagement - Suggest & Implement strategies for Churn Management and Mitigation - Collaborate and help team achieve growth/expansion targets - Improve NPS

Customer Success Associate at Freshworks, Apr 2022 - Mar 2024 · 2 yrs, Worked for India/ APAC Region for Mid-Market & Enterprise Customers, holding a portfolio of 3.5M USD ARR. Freservice expertise and collaboration with the IT and security team to improve incident management.Work on incident resolution by 30 percent. Utilized softwares like Power BI for the churn management and dynamics and tools like Freshdesk , Freshchat, Freshsuccess to streamline processes and improve efficiency. Retain customers by ensuring they continue to see value in our product and services Helping customers/stakeholders get onboarded & adopt our product by offering Digital Adoption programs, Premium support and Professional services. Maintaining a higher Customer Retention Rate, Net Promoter Score, Customer Health Score, and Time to Value (TTV), or Life Time Value (LTV) Suggest & Implement strategies for Churn Management, Mitigation & Customer Retention . Collaborate with Sales Leaders and help team achieve growth/expansion targets.

Customer Manager at Healthify, Oct 2021 - Apr 2022 · 7 mos, HealthifyMe is a cloud-based solution that helps people reach their fitness goals using the support of nutritionists, trainers, and yoga instructors. Interact with customers through dialer , freshdesk and intercom as a medium concerning various queries. Starting from their onboarding to retention. Saved average monthly value of 8 Lac- 10 Lacs ( MRR) Ensure the satisfactory resolution of customer grievances. Interface with respective individuals/department for resolution of complaints. Ensure appropriate escalation of unresolved complaints. Executed upselling and cross-selling strategies to maximize customer lifetime value. Collaborated with cross-functional teams to enhance customer experience and streamline complaint resolution processes.

Customer Success Manager at Healthify, Oct 2021 - Apr 2022 · 7 mos, HealthifyMe is a cloud-based solution that helps people reach their fitness goals using the support of nutritionists, trainers, and yoga instructors Interact with customers through dialer , freshdesk and intercom as a medium concerning various queries. Starting from their onboarding to retention Saved average monthly value of 8 Lac- 10 Lacs ( MRR) Ensure the satisfactory resolution of customer grievances. Interface with respective individuals/department for resolution of complaints. Ensure appropriate escalation of unresolved complaints Executed upselling and cross-selling strategies to maximize customer lifetime value. Collaborated with cross-functional teams to enhance customer experience and streamline complaint resolution processes.

Customer Delight Executive at Healthify, Oct 2021 - Mar 2022 · 6 mos, Bengaluru, Karnataka, India, HealthifyMe is a cloud-based solution that helps people to reach their fitness goals using the support of nutritionists, trainers and yoga instructors 1. Interact with customers through phone e-mail or online chat medium concerning various queries. Ensure the satisfactory resolution of customer grievances. Interface with respective individual/ department for resolution of complaints. 2.Ensure appropriate escalation of unresolved complaints. 3. Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue 3.Maintaining a balance of customer satisfaction while retaining revenue 4.Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution. 5. Ensuring accuracy and consumer satisfaction by having attention to detail Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken

Publishing Manager at Notion Press Media Private Limited, Nov 2018 - Sep 2021 · 2 yrs 11 mos, Greater Chennai Area, • Worked as an Author Relationship Manager as a Single Point of Contact. •Done the Critical Analysis of the project and frame the publishing plan. •Worked on Deadline projects. • Worked on the creation of book and assisted the team with the book cover design and the InDesign for the interior.

Education

Master of Philosophy, Political Science and Government, madras christian college

Master of Arts (M.A.), Political Science and Government, madras christian college