---
title: "Gargi Garain - Software Analyst in Gurugram | Tal"
description: "Meet Gargi Garain, Serving Notice Period | Salesforce QA Analyst | Certified Salesforce Admin | Copado • Automation Testing • API Testing | 5 Yrs @ Accenture based in Gurugram."
image: "https://tal.club/meet/gargi-9/share-image"
---

# Gargi Garain on Tal

## Headline

Serving Notice Period \| Salesforce QA Analyst \| Certified Salesforce Admin \| Copado • Automation Testing • API Testing \| 5 Yrs @ Accenture

## About

Salesforce QA Analyst with 5 years at Accenture, specialising in testing Salesforce CRM implementations across Sales Cloud, Service Cloud, Experience cloud, Marketing cloud and custom configurations\. Certified Salesforce Administrator with hands\-on experience in both manual and automation testing using Selenium, TestNG, Zephyr, and API testing tools\. Delivered quality assurance across 4 client engagements in Agile environments, leveraging Jira and Azure DevOps for test management and CI/CD integration\. Pursuing M\.Tech in Software Engineering \(Full Stack\) from BITS Pilani\. Open to roles in: Salesforce QA, Test Automation, Business Analysis, and QA Lead positions\.

## Location

Gurugram

## Work experience

Software Analyst at Accenture, Jul 2021 \- Present · 5 yrs 1 mo, Noida, • Spearheaded QA across 3 enterprise Salesforce CRM projects \(PPS Mutual, Vodafone UK, Vodafone Spain\) — owning the full test lifecycle from test planning and environment setup through SIT, UAT, and production sign\-off\. • Led and mentored 8\+ QA team members through structured onboarding and KT sessions; designed master test case templates adopted as the project\-wide QA standard\. • Pioneered AI and Agentforce chatbot testing on Vodafone UK's Sales Cloud, validating conversational workflows, Salesforce data accuracy, and UI alignment — contributing to an 18% increase in test coverage\. • Executed 1,800\+ manual and automated test cases across projects, leveraging Selenium, TestNG, Zephyr, and the GQEA framework; reduced overall quality risk by 13% over 30\+ Agile sprints\. • Validated end\-to\-end data pipelines for a Salesforce \+ Mulesoft \+ AI platform — performing data ingestion testing via Azure and API testing across 20\+ Postman endpoints; resolved 15\+ critical defects including server\-side crashes and chatbot sync failures pre\-deployment\. • Utilized SOQL and Salesforce Inspector for deep CRM database validation; performed mobile testing on Android and iOS for a Vlocity \+ React project \(British Telecom\)\. • Acted as sole tester for 5 months on Vodafone Spain, managing incident testing independently; delivered 3 end\-to\-end app demos to UK client stakeholders to secure project sign\-off\.

Associate Application Developer at Accenture, Jul 2021 \- Sep 2023 · 2 yrs 3 mos, Bengaluru, • Delivered end\-to\-end QA for a British Telecom Vlocity \+ React web project, performing API testing in Postman across 15\+ critical interfaces including payment and order management\. • Conducted extensive UI manual testing and mobile testing across Android and iOS devices; collaborated with BAs for test script reviews and drove root cause analysis on high\-priority defects in Jira\. • Delivered client\-facing app demos and maintained consistent stakeholder communication to align delivery with project best practices\.

Machine Learning Intern at CDAC ATC Jaipur, Jan 2021 \- Jun 2021 · 6 mos

Embedded Systems intern at Bharat Sanchar Nigam Limited, Apr 2020 \- Jun 2020 · 3 mos

## Education

M\.Tech in Software Engineering, Specialization\- Full stack engineering, BITS Pilani Work Integrated Learning Programmes

Bachelor's of Technology, Electronics and communications Engineering, Banasthali Vidyapith

[View the original profile](https://tal.club/meet/gargi-9)

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