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Gargi Garain

Serving Notice Period | Salesforce QA Analyst | Certified Salesforce Admin | Copado • Automation Testing • API Testing | 5 Yrs @ Accenture

Gurugram

5+ years of work experience

Accenture
Jul 20215 yrs 1 moPresent

Noida

• Spearheaded QA across 3 enterprise Salesforce CRM projects (PPS Mutual, Vodafone UK, Vodafone Spain) — owning the full test lifecycle from test planning and environment setup through SIT, UAT, and production sign-off. • Led and mentored 8+ QA team members through structured onboarding and KT sessions; designed master test case templates adopted as the project-wide QA standard. • Pioneered AI and Agentforce chatbot testing on Vodafone UK's Sales Cloud, validating conversational workflows, Salesforce data accuracy, and UI alignment — contributing to an 18% increase in test coverage. • Executed 1,800+ manual and automated test cases across projects, leveraging Selenium, TestNG, Zephyr, and the GQEA framework; reduced overall quality risk by 13% over 30+ Agile sprints. • Validated end-to-end data pipelines for a Salesforce + Mulesoft + AI platform — performing data ingestion testing via Azure and API testing across 20+ Postman endpoints; resolved 15+ critical defects including server-side crashes and chatbot sync failures pre-deployment. • Utilized SOQL and Salesforce Inspector for deep CRM database validation; performed mobile testing on Android and iOS for a Vlocity + React project (British Telecom). • Acted as sole tester for 5 months on Vodafone Spain, managing incident testing independently; delivered 3 end-to-end app demos to UK client stakeholders to secure project sign-off.
Accenture
Jul 20212 yrs 3 mosSep 2023

Bengaluru

• Delivered end-to-end QA for a British Telecom Vlocity + React web project, performing API testing in Postman across 15+ critical interfaces including payment and order management. • Conducted extensive UI manual testing and mobile testing across Android and iOS devices; collaborated with BAs for test script reviews and drove root cause analysis on high-priority defects in Jira. • Delivered client-facing app demos and maintained consistent stakeholder communication to align delivery with project best practices.
CDAC ATC Jaipur
Jan 20216 mosJun 2021

Bharat Sanchar Nigam Limited
Apr 20203 mosJun 2020

Education

BITS Pilani Work Integrated Learning Programmes

M.Tech in Software Engineering, Specialization- Full stack engineering

BITS Pilani Work Integrated Learning Programmes

20232 yrs2025
Banasthali Vidyapith

Bachelor's of Technology, Electronics and communications Engineering

Banasthali Vidyapith

20174 yrs2021

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Headline

Serving Notice Period | Salesforce QA Analyst | Certified Salesforce Admin | Copado • Automation Testing • API Testing | 5 Yrs @ Accenture

About

Salesforce QA Analyst with 5 years at Accenture, specialising in testing Salesforce CRM implementations across Sales Cloud, Service Cloud, Experience cloud, Marketing cloud and custom configurations. Certified Salesforce Administrator with hands-on experience in both manual and automation testing using Selenium, TestNG, Zephyr, and API testing tools. Delivered quality assurance across 4 client engagements in Agile environments, leveraging Jira and Azure DevOps for test management and CI/CD integration. Pursuing M.Tech in Software Engineering (Full Stack) from BITS Pilani. Open to roles in: Salesforce QA, Test Automation, Business Analysis, and QA Lead positions.

Location

Gurugram

Work experience

Software Analyst at Accenture, Jul 2021 - Present · 5 yrs 1 mo, Noida, • Spearheaded QA across 3 enterprise Salesforce CRM projects (PPS Mutual, Vodafone UK, Vodafone Spain) — owning the full test lifecycle from test planning and environment setup through SIT, UAT, and production sign-off. • Led and mentored 8+ QA team members through structured onboarding and KT sessions; designed master test case templates adopted as the project-wide QA standard. • Pioneered AI and Agentforce chatbot testing on Vodafone UK's Sales Cloud, validating conversational workflows, Salesforce data accuracy, and UI alignment — contributing to an 18% increase in test coverage. • Executed 1,800+ manual and automated test cases across projects, leveraging Selenium, TestNG, Zephyr, and the GQEA framework; reduced overall quality risk by 13% over 30+ Agile sprints. • Validated end-to-end data pipelines for a Salesforce + Mulesoft + AI platform — performing data ingestion testing via Azure and API testing across 20+ Postman endpoints; resolved 15+ critical defects including server-side crashes and chatbot sync failures pre-deployment. • Utilized SOQL and Salesforce Inspector for deep CRM database validation; performed mobile testing on Android and iOS for a Vlocity + React project (British Telecom). • Acted as sole tester for 5 months on Vodafone Spain, managing incident testing independently; delivered 3 end-to-end app demos to UK client stakeholders to secure project sign-off.

Associate Application Developer at Accenture, Jul 2021 - Sep 2023 · 2 yrs 3 mos, Bengaluru, • Delivered end-to-end QA for a British Telecom Vlocity + React web project, performing API testing in Postman across 15+ critical interfaces including payment and order management. • Conducted extensive UI manual testing and mobile testing across Android and iOS devices; collaborated with BAs for test script reviews and drove root cause analysis on high-priority defects in Jira. • Delivered client-facing app demos and maintained consistent stakeholder communication to align delivery with project best practices.

Machine Learning Intern at CDAC ATC Jaipur, Jan 2021 - Jun 2021 · 6 mos

Embedded Systems intern at Bharat Sanchar Nigam Limited, Apr 2020 - Jun 2020 · 3 mos

Education

M.Tech in Software Engineering, Specialization- Full stack engineering, BITS Pilani Work Integrated Learning Programmes

Bachelor's of Technology, Electronics and communications Engineering, Banasthali Vidyapith