---
title: "GANESH SINGH DHAMI - Process Associate in Gurugram | Tal"
description: "Meet GANESH SINGH DHAMI, fraud analyst at Genpact|| Fraud Prevention & financial crime || BFSI Department || Dispute investigation || Chargeback management ||financial risk management. based in Gurugram."
image: "https://tal.club/meet/ganesh-singh-dhami/share-image"
---

# GANESH SINGH DHAMI on Tal

## Headline

fraud analyst at Genpact\|\| Fraud Prevention & financial crime \|\| BFSI Department \|\| Dispute investigation \|\| Chargeback management \|\|financial risk management\.

## Location

Gurugram

## Work experience

Process Associate at GENPACT, Feb 2025 \- Present · 1 yr 4 mos, Gurugram, Haryana, India, Monitoring Transactions: Continuously monitor financial transactions for suspicious activity, such as unusual spending patterns or large, unexplained transactions\. Data Analysis: Analyze large volumes of data to identify potential fraudulent activities and trends\. This may involve using statistical tools and software\. Investigation: Conduct thorough investigations into suspected cases of fraud\. This may include interviewing individuals, reviewing documentation, and collaborating with law enforcement when necessary\. Risk Assessment: Assess the level of risk associated with specific transactions or accounts and determine appropriate action, such as freezing an account or notifying a customer\. Fraud Prevention: Develop and implement strategies to prevent fraud, including the identification of vulnerabilities and recommending security improvements\. Documentation: Maintain detailed records of fraudulent cases, investigations, and actions taken for reporting and legal purposes\. Reporting: Prepare and submit reports on fraud trends, losses, and prevention efforts to management and relevant authorities\. Collaboration: Work closely with other departments, such as IT, customer service, and legal, to coordinate efforts in fraud prevention and response\. Customer Communication: Communicate with customers who may be victims of fraud, providing guidance on resolving issues and ensuring a positive customer experience\. Compliance: Ensure compliance with industry regulations and standards related to fraud prevention and reporting\. Adaptation: Stay up\-to\-date with emerging fraud schemes and technologies to adapt and improve fraud detection and prevention strategies\. Training: Provide training and awareness programs to educate employees and customers about fraud risks and prevention measur\.

Operations Executive at IndiaLends, Apr 2024 \- Dec 2024 · 9 mos, Gurugram, Haryana, India, •Increased customer retention by 20% • Reduced fraudulent charges by 50% • Improved product recommendations and increased sales • Drove business decisions and reduced operational costs •Answering incoming calls and providing the first call resolution to customers\. • Responsible for resolving queries and concerns over calls and emails\. • Improved customer interaction and started generating revenue

## Education

Post Graduation, Mahatma Jyotiba Phule Rohilkhand University \(MJPRU\), Bareilly

Bachelor of Commerce, Mahatma Jyotiba Phule Rohilkhand University \(MJPRU\), Bareilly

[View the original profile](https://tal.club/meet/ganesh-singh-dhami)

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