Headline

fraud analyst at Genpact|| Fraud Prevention & financial crime || BFSI Department || Dispute investigation || Chargeback management ||financial risk management.

Location

Gurugram

Work experience

Process Associate at GENPACT, Feb 2025 - Present · 1 yr 4 mos, Gurugram, Haryana, India, Monitoring Transactions: Continuously monitor financial transactions for suspicious activity, such as unusual spending patterns or large, unexplained transactions. Data Analysis: Analyze large volumes of data to identify potential fraudulent activities and trends. This may involve using statistical tools and software. Investigation: Conduct thorough investigations into suspected cases of fraud. This may include interviewing individuals, reviewing documentation, and collaborating with law enforcement when necessary. Risk Assessment: Assess the level of risk associated with specific transactions or accounts and determine appropriate action, such as freezing an account or notifying a customer. Fraud Prevention: Develop and implement strategies to prevent fraud, including the identification of vulnerabilities and recommending security improvements. Documentation: Maintain detailed records of fraudulent cases, investigations, and actions taken for reporting and legal purposes. Reporting: Prepare and submit reports on fraud trends, losses, and prevention efforts to management and relevant authorities. Collaboration: Work closely with other departments, such as IT, customer service, and legal, to coordinate efforts in fraud prevention and response. Customer Communication: Communicate with customers who may be victims of fraud, providing guidance on resolving issues and ensuring a positive customer experience. Compliance: Ensure compliance with industry regulations and standards related to fraud prevention and reporting. Adaptation: Stay up-to-date with emerging fraud schemes and technologies to adapt and improve fraud detection and prevention strategies. Training: Provide training and awareness programs to educate employees and customers about fraud risks and prevention measur.

Operations Executive at IndiaLends, Apr 2024 - Dec 2024 · 9 mos, Gurugram, Haryana, India, •Increased customer retention by 20% • Reduced fraudulent charges by 50% • Improved product recommendations and increased sales • Drove business decisions and reduced operational costs •Answering incoming calls and providing the first call resolution to customers. • Responsible for resolving queries and concerns over calls and emails. • Improved customer interaction and started generating revenue

Education

Post Graduation, Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly

Bachelor of Commerce, Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly