Headline

Director - Strategic Customers and Programs APAC.

About

Seasoned IT executive with over 25 years of distinguished success in spearheading and executing multimillion-dollar enterprise programs across a spectrum of industries, including aviation, e-commerce, and digital services. Proven ability to cultivate and manage executive stakeholder relationships, leveraging deep industry insights and strategic foresight to drive collaborative partnerships. Over two decades of honed expertise in orchestrating large-scale system integration programs and driving transformative initiatives across the APAC and EMEA regions. Demonstrated track record of leveraging domain expertise to deliver innovative solutions and drive competitive advantage. Passionate advocate for fostering inclusive, multicultural teams that thrive in high-performance environments. Committed to nurturing a culture of collaboration and empowerment, where diverse perspectives fuel innovation and drive organizational success. Eager to bring my wealth of experience and strategic vision to a dynamic leadership role where I can shape customer-centric cultures and deliver impactful outcomes on a global scale.

Location

Singapore

Work experience

Director - Strategic Programs and Services at Sabre Corporation, Apr 2017 - Present · 9 yrs 3 mos, Singapore, Delivery leader for Sabre's airline IT portfolio in APAC. Lead a team of 15 seasoned Program Managers that are responsible for implementation and delivery of Sabre's portfolio of products that generate over $100 million in annual revenue. Overall P&L responsibility for professional services in the APAC region Key accomplishments: Orchestrated and led the professional services initiative in APAC, resulting in $3.1 million in new services revenue in 2022 and growing this business to achieve revenues of over $4.7mil in 2023. Acted as an innovative agent of change by restructuring a delayed and overbudget program at a leading airline in South East Asia, redefining customer engagement strategies and program operations to restore momentum and achieve timely completion without additional delays. Championed a customer-centric approach in leading the modernization program for Vietnam's flag carrier, overseeing the overhaul of Passenger Services and Sales (PSS) systems, digital experiences, merchandising, and revenue management. Delivered $15 million in cost savings, achieved an 8% revenue uplift for the customer, and generated over $5 million in incremental revenue for Sabre Played a pivotal role in driving Africa's leading airline's digital transformation initiative, spearheading the delivery of over 15 new solution capabilities. This initiative resulted in over $40 million in incremental revenue for the airline and significantly expanded Sabre's solution footprint. Drove excellence and continuous improvement as a mentor and guide to a seasoned team of Program Directors and Program Managers, overseeing Sabre's delivery business in the APAC region. Cultivated a culture of excellence, ensuring alignment with organizational goals and objectives

Senior Principal - Solution Architecture at Sabre Corporation, Feb 2015 - Mar 2017 · 2 yrs 2 mos, Bengaluru Area, India, Served as part of the end to end solution design team within the Architecture and Shared Technology group within Sabre Product and Technology. Helped drive end to end solutioning for complex high transaction, high volume software solutions that span multiple teams and domain areas within Sabre.

Principal Program and Delivery Manager at Sabre Corporation, Apr 2006 - Jan 2015 · 8 yrs 10 mos, Bangalore Area, India, Led implementation programs for Sabre's Passenger Services and Sales (PSS) system in APAC. Managed a global team of ten business analysts responsible for delivering Sabre's Departure Control System and WebServices API integration for global airline customers. Key accomplishments: Demonstrated strategic leadership by managing and spearheading multiple enterprise digital transformation programs, deploying Sabre's comprehensive airline portfolio solution across diverse airlines in the Asia Pacific region. These initiatives directly contributed to generating over $80 million in annual revenue for Sabre, showcasing a commitment to driving business growth and innovation Drove delivery excellence and innovation by implementing repeatable practices and adopting playbooks, resulting in a remarkable 40% reduction in implementation hours for check-in solutions. This initiative not only enhanced operational efficiency but also optimized resource utilization, underscoring a commitment to delivering exceptional value and performance. Led several PSS and flight operations IT programs for airlines across APAC and EMEA including Jet Airways, Kingfisher Airlines, Saudia Airlines, Etihad Airways, Virgin Atlantic, Thai Airways, Gulf Air and Oman Air

Senior Product Consultant at Aventeon GmbH, Sep 2001 - Feb 2006 · 4 yrs 6 mos, Munich Area, Germany, As product consultant was responsible for: •Providing customer with consulting expertise on Aventeon products during implementation. •Translating customer requirements into specifications when needed and providing such specifications to the off-shore engineering team. •Installation and Configuration of Service.ONE and Logistics.ONE at various customer locations (primarily in the Netherlands and Germany). •Configuration of a mobile workflow process suited to a customers need, using Aventeon’s Mobile Business Studio. •Provide support both on-site and off-site to customers that have gone live with an Aventeon solution. •Providing product training and support to partners that have chosen Aventeon as their preferred mobile solutions vendor. Key partners include Atos Origin (www.atosorigin.com), Cap Gemini (www.capgemini.com), and Symbol (www.symbol.com). •Providing input during pre-sales activities.

Member - Product Management at Indus Networks Limited, Jun 2000 - Aug 2001 · 1 yr 3 mos, Hyderabad, Telangana, India, Team Member - Product Management Group Was responsible for Product Management, QA/Testing and Market Research at Indus Networks Limited, a software solutions company that offered expertise in the design and development of mobile and internet based solutions for companies in Europe and the US.

Education

BA, Economics, Loyola College

High School, High School/Secondary Certificate Programs, The Lawrence School - Lovedale