---
title: "Ganesh Jambu Kuppuswamy - Associate in Greater Chennai Area | Tal"
description: "Meet Ganesh Jambu Kuppuswamy, Associate @ Cognizant | Salesforce Sales Cloud, Apex Programming | 4X Salesforce Certified based in Greater Chennai Area."
image: "https://tal.club/meet/ganesh-jambu/share-image"
---

# Ganesh Jambu Kuppuswamy on Tal

## Headline

Associate @ Cognizant \| Salesforce Sales Cloud, Apex Programming \| 4X Salesforce Certified

## About

Graduated with a Bachelor of Technology in Computer Science from SRM University, I am currently an Associate at Cognizant with a focus on Salesforce Testing\. My role emphasizes requirement analysis, test planning, and executing both manual and automated tests for Salesforce Sales Cloud, Apex Programming, and Lightning Web Components\. I work closely with Business Analysts and Developers to ensure seamless functional and integration testing across Salesforce modules\. Previously, I contributed as a Project Management Office Lead at Cognizant, driving employee engagement, retention strategies, compliance, and performance management\. I hold multiple certifications, including Salesforce Certified Administrator, Salesforce Certified Platform Developer I and Copado Certified Robotic Testing\. Motivated to foster collaboration and organizational growth, I aim to apply my skills in dynamic environments that enable continuous learning and impactful contributions\.

## Location

Greater Chennai Area

## Work experience

Associate at Cognizant, Jun 2021 \- Present · 5 yrs 2 mos, Chennai, 🧪 Core Responsibilities of a Salesforce Tester Requirement Analysis Understand business workflows and Salesforce configurations\. Collaborate with Business Analysts and Developers to clarify requirements\. Test Planning & Strategy Design test plans and test cases based on user stories and acceptance criteria\. Define testing scope for custom objects, workflows, Apex triggers, and Visualforce pages\. Manual & Automated Testing Perform manual testing for UI, functional flows, and regression\. Use tools like Selenium, Provar, or AssureClick for automated testing\. Functional & Integration Testing Validate end\-to\-end business processes across Salesforce modules \(e\.g\., Sales Cloud, Service Cloud\)\. Test integrations with third\-party systems like ERP, payment gateways, or marketing platforms\. Regression & UAT \(User Acceptance Testing\) Ensure new features don’t break existing functionality\. Support business users during UAT by preparing test data and guiding test execution\. Bug Reporting & Tracking Log defects in tools like JIRA or Azure DevOps\. Work closely with developers to reproduce, prioritize, and verify fixes\. Performance & Security Testing Conduct load testing for high\-traffic scenarios\. Validate role\-based access, data visibility, and compliance with security standards\. Test Environment Management Set up and maintain sandbox environments\. Deploy test data and configurations using tools like Change Sets or Ant Migration Tool\. 🛠️ Project\-Specific Duties In a typical Salesforce implementation or enhancement project, testers may: Validate custom workflows and Process Builder flows tailored to client needs\. Test Apex classes and Lightning components developed for specific business logic\. Ensure data migration accuracy during Salesforce org transitions or mergers\. Verify multi\-language or multi\-currency support for global rollouts\. Support Agile ceremonies like sprint planning, retrospectives, and daily stand\-ups\.

Senior Tester at Cognizant, Jun 2021 \- Present · 5 yrs 2 mos, Leading Salesforce QA and testing efforts across enterprise CRM implementations for a client, accumulating 5\+ years of dedicated Salesforce testing experience within this role\. Lead a 15\-member Salesforce testing team based in Chennai, owning test planning, work allocation, defect triage, and delivery quality across concurrent release cycles\. Own end\-to\-end manual testing of Salesforce configurations, Apex\-driven processes, Lightning components, and integrations, ensuring functional accuracy prior to release\. Driving the team's transition from manual testing into automation testing using Playwright, alongside early adoption of AI\-assisted testing approaches to improve test coverage and reduce cycle time\. Manage test planning, execution tracking, and defect lifecycle using Azure DevOps \(ADO\), maintaining full traceability from requirements through test closure\. Define and enforce test strategy, test case standards, and UAT coordination across business units, improving defect detection prior to production releases\. Concurrently hold PMO governance responsibilities: defining project management methodologies, Revenue Management with Billing activities, Forecasting and KPI/status dashboards, and delivering executive\-level status reporting to stakeholders\. Coordinate with development and integration teams to validate data flow and interoperability between Salesforce and third\-party enterprise systems\.

Project Management office Lead at Cognizant, May 2022 \- Jul 2025 · 3 yrs 3 mos, India, Experience towards employee engagement, retention, strategies, compliance, policy formulation, policy implementation, attrition control, retention, exit formalities, induction and orientation, post recruitment responsibilities, performance management, Invoicing to customers

Team Leader at QWay Technologies, Inc, Mar 2018 \- Jun 2021 · 3 yrs 4 mos

Operations Team Lead at QWay Healthcare, Mar 2018 \- May 2021 · 3 yrs 3 mos, Led and managed a high\-performing AR operations team of 34 specialists, consistently meeting and exceeding turnaround time \(TAT\) targets in a fast\-paced healthcare billing environment\. Designed and enforced staff scheduling frameworks ensuring 24/7 production coverage and on\-call support, maintaining uninterrupted claim processing operations\. Instituted performance management processes that maintained below\-benchmark attrition rates and improved team productivity KPIs quarter\-over\-quarter\. Identified and mentored high\-potential team members, building a pipeline of future leaders and reducing supervisory dependency\.

Quality Analyst at Navigant Healthcare, May 2016 \- Mar 2018 · 1 yr 11 mos, Performed end\-to\-end quality audits for an AR team of 12 associates, identifying systemic error patterns and developing targeted corrective action plans\. Delivered real\-time feedback in daily team huddles and weekly error\-trend reviews, driving measurable improvements in claim accuracy and first\-pass resolution rates\. Maintained regular client communication via email and conference calls, ensuring alignment with compliance standards and SLA adherence\.

Senior Executive at Access Healthcare, Apr 2015 \- May 2016 · 1 yr 2 mos, Processed and adjudicated complex, high\-dollar health insurance claims with meticulous accuracy, maintaining quality levels above established benchmarks\. Managed end\-to\-end revenue cycle workflows including claim review, verification, resubmission, and denial resolution, meeting weekly volume targets consistently\.

## Education

Bachelor of Technology \- BTech, Computer Science, SRM IST Chennai

[View the original profile](https://tal.club/meet/ganesh-jambu)

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