Headline

ServiceNow Developer | Service Catalog | ITSM | CSA | REST Integrations

About

ServiceNow Developer with 6+ years of experience in ServiceNow ITSM, Service Catalog development, and platform administration.Technical expertise:Service Catalog | Record Producers | Client Scripts | Server Scripts | Business Rules | UI Policies | Workflow (Legacy) | Flow Designer | REST API Integrations | Orchestration | Automation | Request Fulfilment | SLA | ACLs | Update Sets | Javascript | ServiceNow | Angular.jsHands-on experience across modules including ITSM, CSM & GRC.Experience across L1 Support → ServiceNow Admin → Developer, providing strong understanding of real-world implementations, business processes, and scalable platform design.You can reach out to me at topmate.io/gaganp98

Location

Gurugram

Work experience

Associate Consultant at Capgemini, Apr 2024 - May 2026 · 2 yrs 2 mos, Gurugram, Working on the organization's ServiceNow Portal for employees, focusing on catalog development, bug fixes, workflow design, client and server scripting, orchestration, widget creation, platform health tasks, and bulk imports. I maintain a 99% bug resolution rate fixing complex issues. Additionally, I mentor junior engineers, helping them grow in ServiceNow domain.

Senior Software Engineer at Capgemini, Oct 2021 - Apr 2024 · 2 yrs 7 mos, Noida, Uttar Pradesh, India, Worked extensively on ServiceNow Catalog Development, covering a wide range of areas including catalog item creation, client and server-side scripting, widgets, workflow configuration, automation and orchestration, cost structure setup, and overall user experience enhancement. Focused on building efficient, scalable, and business-aligned solutions.

Software Engineer at Capgemini, Oct 2020 - Oct 2021 · 1 yr 1 mo, Noida, Uttar Pradesh, India, Worked as a ServiceNow Administrator, managing user access, platform configurations, and system performance. Supported ITSM modules, maintained CMDB accuracy, and handled catalog-related issues. Monitored scheduled jobs, resolved platform incidents and Created reports, documentation to support users, ensuring smooth daily operations.

Education

Bachelor of Computer Applications, Information Technology, Guru Nanak Dev University, Amritsar

12th, Business/Commerce, General, Devi Sahai S.D Senior Seconday School