---
title: "Gagan Patil - Senior Manager, Emerging Business in Bengaluru | Tal"
description: "Meet Gagan Patil, Driving Growth & Customer Success | Team Lead – Emerging Business | Account Expansion & Retention based in Bengaluru. AI stack includes claude and gemini."
image: "https://tal.club/meet/gagan-patil/share-image"
---

# Gagan Patil on Tal

## Headline

Driving Growth & Customer Success \| Team Lead – Emerging Business \| Account Expansion & Retention

## About

At Cashfree, I lead the Emerging Business vertical, focusing on nurturing customer relationships and enabling my team to drive growth through upsell, cross\-sell, and long\-term partnerships\. We expand existing accounts into strong revenue streams while ensuring retention and deeper engagement with decision\-makers\. By tailoring solutions to evolving client needs and collaborating across teams, we continue to deliver innovation and long\-term value in the fintech space\.

## Location

Bengaluru

## AI stack

claude

gemini

## Work experience

Senior Manager, Emerging Business at Cashfree Payments, Sep 2025 \- Present · 1 yr 2 mos, Bengaluru, Leading and managing a team in the Emerging Business vertical to strengthen customer relationships, drive upsell & cross\-sell, and build long\-term partnerships\. Focused on customer retention, account expansion, and enabling team success while creating scalable strategies to deepen engagement and unlock growth opportunities\.

Manager, Banking Alliances at Razorpay, Jun 2024 \- Sep 2025 · 1 yr 4 mos, Bengaluru, Karnataka, India, \- Onboard relevant Banks and Banks customers, nurture them and convert them to key accounts \- Identify new opportunities and close sales deals with CXO level stakeholders\. \- Develop and execute strategic plan to achieve sales targets and expand our customer base \- Build and maintain strong, long\-lasting customer relationships \- Effectively communicate the value proposition through proposals and presentations, product demos \- Cross\-functional collaboration: collaborate with marketing, customer success, and sales departments to identify areas for growth\. \- Ensure the banks are onboarded on Razorpay checkout under NetBanking options

Manager, Key Accounts at Razorpay, Oct 2023 \- Jun 2024 · 9 mos, Bengaluru, Karnataka, India, \- Handling a portfolio of Lending, Gaming, Govt\., Education, Utilities, NGO, and OTT verticals with a overall GMV of INR 4000\+ Cr MoM\. \- Responsible for growing gross revenue and net revenue of the mentioned portfolio through commercial negotiation, cross\-sell & upsell of technical products in the payment gateway \(domestic & cross\-border\), payout, and capital products at Razorpay\. \- Developing and sustaining solid relationships with key clients including CXOs and decision\-makers by acting as the main point of contact between key clients and internal teams to bring in the most income for the company\. \- Conduct regular account reviews to assess performance, identify areas for improvement, and develop strategic plans to enhance customer satisfaction and retention\. \- Resolve customer complaints and concerns promptly, ensuring a high level of customer satisfaction and loyalty\. \- Train and mentor junior account managers, providing guidance and support to enhance their performance and professional development\.

Associate Manager, Key Accounts at Razorpay, Apr 2022 \- Nov 2023 · 1 yr 8 mos, Bengaluru, Karnataka, India

Team Lead \- KAM at Paytm, Feb 2019 \- Feb 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, \-Sourcing new sales opportunities through inbound lead follow\-up and high outbound cold calls and emails\. \-Managing regional accounts of FnB & retail brands\.

Management Trainee \- Sales at Sterling and Wilson, Mar 2018 \- Feb 2019 · 1 yr, Bengaluru Area, India, \-Analysing customer requirements and presenting appropriately to grab the enquires\. \-Maintaining and developing relationships with existing customers in person via calls and mails\. \-Cold calling and emailing to arrange meetings with potential customers\. \-Gathering market knowledge and customer information\. \-Creating detailed estimation, costing and providing customers with quotations\. \-Managing end\-to\-end sales process by communicating with design, purchase and sales departments\. \-Attending team meetings and sharing recorded sales and order information\.

Operations Intern at Schneider Electric, Feb 2017 \- May 2017 · 4 mos, Bengaluru, Karnataka, India, \-Methods & Maintenance /Industrial Operations\. \-Warehouse Operations and Supply Chain Management\. \-Inventory Analysis\.

## Education

PGPM \(MBA\), Marketing and Operations, ICFAI business school

Master's Degree, Mechanical Engineering, Deakin University

[View the original profile](https://tal.club/meet/gagan-patil)

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